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Hilton Mystic

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#5 of 13 Hotels in Mystic
Certificate of Excellence
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Hilton Mystic
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739 Reviews from our TripAdvisor Community

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Showing 729: English reviews
Connecticut
Reviewed 23 February 2016 via mobile

We really enjoyed it here. Great atmosphere very relaxing and they took such great care of us. Everything was spectacular and the people were on point. Would definitely return and give a recconemdation to friends and family to go.

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Helpful?
Thank Brad I
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you!! The entire team is pleased you enjoyed your get away. It is our great pleasure to take care of our guests. We will see you again soon.

Moosup, Connecticut
Reviewed 22 February 2016 via mobile

I have recently stayed at this property with my wife, since I am working on get my diamond status before June , so I am staying every week in different hotels from the Hilton chain. This was hotel was my 6 hotel I have visited so far in this month and was very impressed about the appearance. The nice young...

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Thank JOSE G
Mystic, United States
Reviewed 21 February 2016

Excellent Service. Good value. We order breakfast using room service. The food came quickly and was well prepared and delicious. The pool area was nicely heated on a very cold winter day and the water was very clean and crystal clear. The bed in the room was VERY comfortable and provided a very comfortable nights sleep. The staff was attentive...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Edward R
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! It is so great to read you enjoyed our hotel, and encourage others to stay as well. We look forward to seeing you again soon.

Babylon, United States
Reviewed 21 February 2016

The hotel was good but they apparently may have a policy to turn the heat in the pool off in the late afternoon or early evening. It was very cold at night when we went to swim. It was so cold we could not swim and there were other people complaining. The hotel did nothing to turn the heat back...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank George G
Terri A, General Manager at Hilton Mystic, responded to this review

My sincere apologies for the heat of the pool. Please know there is a mechanical issue we have been working on. I assure you we turned the heat up, and it was not holding the temperature. Again I apologize, this was a problem with the heater which we have have our hvac company working on. Thank you for sharing this...

New Jersey
Reviewed 21 February 2016

This is the fourth or fifth time we have visited this hotel, though it had been about a year since we were last there. In that time the hotel had undergone some major renovation that affected rooms, conference area and dining facilities. The rooms are nicely freshened and there are now an adequate number of electrical outlets with new amenities...

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2Thank H B
Terri A, General Manager at Hilton Mystic, responded to this review

My sincerest apologies to you on your recent stay. Loyalty from our guests is greatly appreciated, and I am very sorry we let you down. I hope you reconsider staying with us in the future. I would welcome the opportunity to win you over again. Thank you for sharing this feedback with us.

Reviewed 21 February 2016 via mobile

I have stayed at this hotel several times, and this most recent visit was by far the worst. In the past I found the staff to be friendly and accommodating and even helping us with wine that we brought so we could enjoy it before our visit to the aquarium. This time we were told we could not sit by...

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Helpful?
Thank Michael G
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback. I am very sorry your stay was not exceptional. I will definitely share your comments with our team. Again, my sincere apologies.

Boston, Massachusetts
Reviewed 19 February 2016

This was our 3rd time staying at this hotel and it was the worst visit. For starters, check in is at 4p. We arrived at 3:30p and the very curt check in clerk very tersely told us that our room was not ready and check in was at 4p. Really?! I don't think arriving a half hour early is pushing...

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Thank Chappylover
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for sharing this feedback with us. My sincere apologies for your stay not being great. Reading you have been with us a couple times before and this was a bad stay is very disappointing. Loyalty from our guests is extremely important to us and I am very sorry we let you down. I do hope you reconsider staying...

Hicksville, New York
Reviewed 19 February 2016 via mobile

It's across the street from aquarium. You can't beat that. You don't have to move your car just cross the street. Rooms are clean neat and spacious. Work out room is sparse. Pool is a hit w children. A nice grocery store 1/4 mile away if u want buy some microwave meals. There is a microwave in lobby and a...

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Thank Sandra S
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! We are all so pleased you enjoyed your stay and our fantastic location. We hope you come back to visit again soon.

Stonington, Connecticut
Reviewed 18 February 2016

This had been very expensive all summer, but managed to get a reasonable rate one late fall weekend. Hotel is very large and spread out and it felt like we walked half a mile to get to our room. The room was much nicer than expected, though, and had clearly been recently updated. I'd say this is definitely one of...

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Helpful?
Thank Raoul M
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you Raoul M for your review. My sincere apologies for your stay not exceeding your expectations. I am very happy to hear you like the decor of the hotel. I do hope you will be back to visit us.

New York, New York, United States
Reviewed 18 February 2016

The Hilton was very conveniently located. The hotel room was very nice and clean. The main reason we went there in February was to enjoy the indoor, heated pool. However, when we arrived, we stepped one foot into the pool and froze!!!! In all fairness, it was an extremely cold weekend. However, they should have corrected the problem by just...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lori S
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your review. I am glad overall you enjoyed your stay. I do apologize for the temperature of the pool. Thank you for sharing this with us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Hot Tub
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You'll appreciate the convenient location of our Mystic, CT hotel as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 

Additional Information about Hilton Mystic

Address: 20 Coogan Boulevard, Mystic, CT 06355
Region: United States > Connecticut > Mystic
Price Range: RM459 - RM1,622 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Mystic 3.5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel
Hotel Style:
#4 Business Hotel in Mystic
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Mystic staff and other travellers.
17 questions
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Wilmington, Delaware
6 months ago
Quincy, MA
2 months ago
Bronx, New York
over a year ago

See all questions (17)

Questions? Get answers from Hilton Mystic staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Instead of going to Starbucks, go to the village to the coffee shop there.”
 of 5 bubbles butterfly53, 13 Jan 2017 | Read review
“Higher floors (3&4) are quieter with less A/C noise and noise from outside/parking lot”
 of 5 bubbles Travelgal0425, 9 Jan 2017 | Read review
“Good to the Hampton Inn and Suites down the street”
 of 5 bubbles N4636DNfrankf, 13 Dec 2016 | Read review
“We liked being at the end of the corridor so we could use the adjacent stairs.”
 of 5 bubbles laurahorowitz, 20 Nov 2016 | Read review
“Ask for rooms not near the elevator and usually the top floor”
 of 5 bubbles discoverturtle, 2 Nov 2016 | Read review
5 of 5