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Hyatt Place Mystic

1,188 reviews
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Traveller (118)
Room & Suite (94)
Dining (31)
Overview
  • Excellent56%
  • Very good31%
  • Average8%
  • Poor2%
  • Terrible3%
Travellers talk about
“starbucks coffee”(26 reviews)
“wet bar”(22 reviews)
“sitting area”(40 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
3.0 Star Hotel
All hotel details
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Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,188)Write a Review
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Show reviews that mention
All reviewsstarbucks coffeewet barsitting areashuttle servicebreakfast sandwichesfree breakfasttwo double bedsoutdoor poolegg sandwichbagelsvery nice hotelwould definitely stay here againgreat place to stayold mystic villageroom was spaciousupon checkpull out couch
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1 - 5 of 1,163 reviews
Reviewed 3 weeks ago

The place was super clean. The staff couldn't be nicer or more helpful. Breakfast was nice. They even have food 24 hours just in case you want something. We asked for extra blankets, pillows even a bottle opener. No problem at allMore

Review collected in partnership with Hyatt Hotels
Thank Christine062869
Response from Steven G, Guest Relations Manager at Hyatt Place MysticResponded 3 weeks ago

We are so glad you enjoyed your stay. We do hope that you'll return and stay with us again. Give us a call and one of our staff will be glad to answer any questions you have regarding the area. Hope to see you soon...More

Reviewed 3 weeks ago

I liked what I saw online for this hotel and the great reviews that were posted, so I booked it with my AAA discount. I got a great rate online for a Saturday night in January. It was only 15 minutes to Foxwoods. Jamie was...More

Thank Liz S
Response from Steven G, Guest Relations Manager at Hyatt Place MysticResponded 3 weeks ago

So glad to hear about your stay. We here at Hyatt Place Mystic work hard at making each great have a great experience. So glad you enjoyed the breakfast. Se do hope you'll return. There are many things to do here in Mystic in addition...More

Reviewed 3 weeks ago

The room was fine but the bed was god awful. Maybe one of the worst beds I have slept on in years. The couch was more comfortable. For what I paid for a night I would absolutely look elsewhere. We contemplated leaving at midnight because...More

Review collected in partnership with Hyatt Hotels
Thank C4021FEpaulh
Response from Steven G, Guest Relations Manager at Hyatt Place MysticResponded 3 weeks ago

Sorry to here about your experience with the bed. I wished you had reached out to someone and we would have tried to resolve the issue. Again sorry to hear about your experience with the bed. Steve

Reviewed 4 weeks ago

Staff was amazing!! Breakfast was great (free) but nothing special. Nice to start off morning. Scrambled eggs, waffles, bacon, fruit, yogurt, dry cereal with juice/coffee/tea. Room def was not clean. Had to grab bleach wipes from car to wipe down. I should have asked for...More

Review collected in partnership with Hyatt Hotels
Thank bosdccm
Response from Steven G, Guest Relations Manager at Hyatt Place MysticResponded 3 weeks ago

Sorry your experience with the room was less than satisfactory. We really do care and wish that you had come to us. We do try to make the experience here to be the best for each guest. We do hope that you will return for...More

Reviewed 4 weeks ago

Would not choose to stay with the Hyatt again. Customer service was very poor and the assistant general manager Jaime Mixon was very nasty and unprofessional. Pretty sure the hotel is running a scam and works with house keeping to steal money from people. Front...More

Review collected in partnership with Hyatt Hotels
2  Thank ellishah2018
Response from Steven G, Guest Relations Manager at Hyatt Place MysticResponded 3 weeks ago

Sorry that you had such a bad experience. We always try to make each guest experience a good one and again I do apologize for the experience you had. Please reach out to me. I'd like to help you try to resolve this. Steve

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Breakfast included
Laundry Service
Shuttle Bus Service
Room Service
Airport Transportation
Multilingual Staff
Conference Facilities
Dry Cleaning
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$87 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Mystic
#1 Best Value Hotel in Mystic
#2 Business Hotel in Mystic
#2 Family Hotel in Mystic
Room types
Family Rooms, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$87 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Mystic
#1 Best Value Hotel in Mystic
#2 Business Hotel in Mystic
#2 Family Hotel in Mystic
Room types
Family Rooms, Non-Smoking Rooms, Accessible rooms
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Traveller (118)
Room & Suite (94)
Dining (31)
Pool & Beach (5)
Amenities (9)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
sunnyct
14 January 2018|
AnswerShow all 2 answers
Response from Steven G | Property representative |
Shuttle are Friday and Saturdays only. Departure times are: 5 and 7 pm Pickup times are: 12 and 1 am
0
Votes
EHaas2013
16 August 2017|
AnswerShow all 7 answers
Response from Michael A | Property representative |
Hello! Thank you for your question! Our outdoor heated pool is open and heated to 85 degrees year round. The pool will be open this year through Columbus Day!
0
Votes
366yom111
29 May 2017|
AnswerShow all 4 answers
Response from Michael A | Property representative |
Hello, thanks for your question. We are a pet friendly hotel and do have King rooms which are pet friendly available. Additionally while we do not have any rooms with exterior corridor access, we do have ground floor rooms... More
0
Votes
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Room Tips
"Make sure you get the breakfast buffet!!"
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"3rd floor is considered the quiet floor"
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"Don't worry about getting a good room. They are all alike."
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"Room 133 is right next to the pool entrance so if your kids swim it is convenient."
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