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DoubleTree by Hilton Hotel Norwalk

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DoubleTree by Hilton Hotel Norwalk
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786 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Norwalk
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Showing 768: English reviews
Norwalk, Connecticut
Reviewed 3 weeks ago

This is our second year holding an event with 170 people with Double Tree. Debra Pimentel was so helpful and accommodating to our needs. The staff, especially Kevin, is so friendly and worked so hard. I recommend this venue and will be using them again! Thank you to the Debra, Kevin and the rest of the staff!

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Helpful?
1Thank 172jamie
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

We really appreciate that you decided to hold your event with us for a second time and so glad to hear that all went well. Your recognition of Debra, Kevin, and the team members who serviced your event is also much appreciated. Thank you for allowing us to host your event. I hope we will see you again next year.

Boston, United States
Reviewed 4 weeks ago

Great customer service from the restaurant staff. Overall great experience. It would be nice to have been offered to be on the hilton Honors floor, but that is not a deal breaker. Will certainly stay here the next time I'm in the area.

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Helpful?
Thank Albert V
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for being our guest and for your recognition of our restaurant staff's great service. We look forward to serving you again during your next trip to Norwalk and we will make every effort to place you on one of the the HHonors floors. Thanks for writing.

New Market, Virginia
Reviewed 4 weeks ago

The facility was well maintained inside and out. The staff was friendly. The cookies tasted great. The room was very large and was clean. The parking lot was large with plenty of parking spaces. The location has easy access to the interstate.

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Helpful?
Thank TomMcN
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

We are very pleased to learn that you enjoyed your stay with us. We appreciate the nice comments about our staff, the accommodations, and glad to see you enjoyed our signature cookies. We hope to see you again soon. Thank you for sharing your experience with us.

Beijing, China
Reviewed 2 November 2016

Was looking forward to watching game six of the world series. The game came on and then the service kept dropping. "no signal " error message kept coming up. The front desk was not helpful or apologetic. Asked to speak with the manager and was told that I could not, he would not take may call.

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Helpful?
Thank Brian H
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

When I learned of your experience the morning after the game I immediately wrote to you to apologize and to offer a return visit as my guest. Our Night Manager offered to help you with your television problem, but because she did not provide you with my home telephone number you decided to leave the hotel before she could solve...

San Francisco
Reviewed 1 November 2016

Our stay at the DoubleTree Hilton in Ct. was wonderful. The room was clean and comfy. The environment was relaxing and peaceful.The sheets were crispy. It was just like home. The warm welcome walnut chocolate chip cookie was a great gesture. 2 water bottles were waiting in our room as we entered. The greeting staff was so cheerful and helpful....

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Helpful?
Thank 488dennisw
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you so much for all the nice comments about our hotel and your experiences during your stay. We also appreciate your recommendation as well as your intention to return at a future date. We will certainly look forward to being of service again. Thank you for sharing your experience with us.

New York City, United States
Reviewed 31 October 2016

Had a very quick stay (less than 24 hours) at this location while attending a friend's wedding. The hotel staff was friendly and quick, the room was clean and the shower excellent. Just what we needed.

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Helpful?
Thank Sarah H
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Glad to see that you enjoyed your brief stay with us. We appreciate the nice comments and we are hoping that you may have an opportunity to visit again for a longer stay. Thank you for taking the time to write.

Pemaquid, Maine
Reviewed 27 October 2016

We chose this hotel online because our son lives nearby. It was very clean and the bed was very comfortable . The buffet breakfast was amazing and I am not usually crazy about buffets. Kevin , the waiter, was extremely friendly and a joy to have wait on us. All of the staff at the front desk was super helpful...

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Helpful?
Thank kimberlymS1314WJ
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for choosing to stay with us and for the nice comments about your stay. Glad to see you enjoyed your breakfast experience and we certainly appreciate the recognition of Kevin who took such good care of you. We hope you will come see us again soon. Thanks so much for writing.

East Patchogue, New York
Reviewed 25 October 2016

Reasonable rate for an overnight stay. Easy to get to. Free parking a plus. Would have liked the complimentary coffee offered at other Hilton properties. Yes, there were 2 cups in the room for a quick eyeopener!

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Helpful?
Thank Momiov1
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thanks for finding us for your quick overnight stay and for taking the time to write to us. We do offer complimentary coffee and tea in our lobby every morning until 10am. I'm sorry you missed that, but glad you enjoyed the coffee provided in your room. We hope to see you again when you are travelling through Connecticut.

Reviewed 22 October 2016

I hosted a huge professional conference recently and the staff was unbelievably accommodating & professional. The catering & sales office, particularly Deborah Pimentel, was able to create the perfect space, menus and service for our needs and our budget. We loved them so much, we are heading back for our January conference! Thank you, DoubleTree and Deb!

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Helpful?
Thank Sara S
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for choosing the DoubleTree by Hilton Norwalk to host your event. Debra and the rest of the catering team are very devoted to client satisfaction so we are very pleased that you were so well cared for during your event. Thank you for sharing your experience with us and for the recognition of our staff members. We look...

Reviewed 20 October 2016

We celebrated our son's Christening at the Doubletree and it was an excellent experience. From my first conversation with the Events Coordinator Debra Pimentel during the planning stages to the friendly staff that helped the day of the event, everyone was amazing all around. The food was great too!

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Helpful?
Thank Wilfred M
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for allowing us the privilege of hosting your son's Christening celebration and for the recognition you bestowed on Debra and the rest of our friendly and caring staff. We are very glad to see that you and your guests enjoyed the food and services provided for this important event. Thank you once again for choosing the DoubleTree by...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Start your stay with our Norwalk hotel with a freshly baked DoubleTree chocolate chip cookie. Enjoy the convenience of our proximity to local attractions such as the Maritime Aquarium, Stepping Stones Museum and the Lockwood-Mathews Mansion. Our hotel in Norwalk, CT is just 30 minutes from Westchester County Airport. Be sure to plan ahead for the Norwalk Oyster Festival and book your stay for Labor Day weekend. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norwalk

Address: 789 Connecticut Ave, Norwalk, CT 06854-1615
Region: United States > Connecticut > Norwalk
Price Range: RM467 - RM961 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norwalk 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Doubletree - Norwalk Hotel Norwalk
Hotel Style:
#3 Family Hotel in Norwalk
#6 Business Hotel in Norwalk
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Norwalk staff and other travellers.
5 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Norwalk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not stay here”
 of 5 bubbles BrianH458, 1 Nov 2016 | Read review
“Cookies very chocolatey. 8-)”
 of 5 bubbles 730charissec, 29 Sep 2016 | Read review
“Get an upper floor that faces the street. Backside overlooks some parking lot.”
 of 5 bubbles jds754, 21 Aug 2016 | Read review
“Our room looked over at the Costco parking lot - and it was quiet”
  • Nice shower
  • Comfortable beds
 of 5 bubbles LuckyLobsters, 3 Aug 2016 | Read review
“3rd floor was very good”
 of 5 bubbles 691PattyC, 19 Jul 2016 | Read review
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