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Was interested in the kitchenette since my family has so many food allergies. Did not like the fact that the kitchen was totally bare. Need to request anything and everything. No amenities really like cups in the bathroom or an ice bucket. The room was...More
Response from 00esa, Manager at Extended Stay America - Shelton - Fairfield CountyResponded 4 weeks ago
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and...More
Unfortunately I was only here overnight for a funeral. I hated to leave my very comfortable and well appointed room. Everything was perfect- bed, kitchen, service, cleanliness, quiet. What more could you want...good price too!
Thank Hugh B
Response from 00esa, Manager at Extended Stay America - Shelton - Fairfield CountyResponded 3 June 2018
Thank you for choosing Extended Stay America for your overnight stay. We are delighted to read you liked your well-appointed room and the value we offer. Thanks again for being our guest, and we look forward to your next visit.
The people that work there when nice the hotel room was nice they could not keep a reservation correct and no ice machine available I asked on my second weekend staying there why I didn't get the correct reservation they said that they would make...More
Thank Donald B
Response from 00esa, Manager at Extended Stay America - Shelton - Fairfield CountyResponded 5 weeks ago
Thank you for letting us know about your stay. We are glad to know you were happy with your room and that you also appreciated our friendly staff. We receive many positive comments regarding our fully equipped kitchens with full size refrigerator which includes ice...More
The staff here is incredible. The cleaning staff is on point. No rifraf. Just all in all a good place to stay, if in the area. I've been here since Jan 7th and have had nothing but peace and quiet every night. Can't say enough...More
Thank Terry B
Response from 00esa, Manager at Extended Stay America - Shelton - Fairfield CountyResponded 3 April 2018
Terry, it is a pleasure to have you as our guest at Extended Stay America and thank you for sharing your review with other travelers. We are pleased to know our facilities and service are to your satisfaction and that you are having a relaxing...More
Room was dirty, entire floor had horrendous smell, room that we reserved was not available when we showed up. We came here to have a warm place with water and electricity during a power outage but would have been better off staying in our house...More
Response from 00esa, Manager at Extended Stay America - Shelton - Fairfield CountyResponded 12 March 2018
Daniel, thanks for being our guest. We apologize for the difficulties you encountered during your stay over here. Your feedback is discussed with the housekeeping and front office teams to ensure we are more consistent in our service levels moving forward. It is never our...More