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This was the first time I stayed at an Extended Stay America Hotel (Shelton, Connecticut) and will be the last. Ceiling in bedroom crumbling to ground from apparent water damage not taken car of, no maid service, no utensils in kitchen, one small container of...More
Thank Frank C
Response from Manager_11525, Manager at Extended Stay America - Shelton - Fairfield CountyResponded 3 November 2016
Thank you for giving us feedback regarding your stay with us. First, I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we...More
We have stayed at this Extended Stay several times in the past month and have enjoyed each time. The staff is so helpful and friendly, especially Katrina and Julpha. Great room, great location in Shelton, close to everything.More
Response from Manager_11525, Manager at Extended Stay America - Shelton - Fairfield CountyResponded 14 October 2016
We appreciate you taking the time to write a review about your stay. It is great to see that you have been provided with excellent customer service by our staff and that our convenient location was beneficial. Thank you again for sharing your experience with...More
Checked in to our 2 rooms. They put us on separate floors. First they put him in king room instead of 2 queens. Then, They gave my husband a key to a room w people in it, and was 2am when we got to our...More
We normally stay at Hilton affiliated properties, but they were booked, so we opted to try Extended Stay America.
The room was dirty upon arrival. There was hair on the kitchen table, dried crud in and on the microwave and fridge, mold on the tub...More
I needed a hotel on short notice for a couple of nights. I did not necessarily need an efficiency style room but this was less than other nearby hotels and they had rooms available. Weeknight AAA rate of $105 including all taxes. The hotel is...More
US$97 - US$125 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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