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Heritage Hotel

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Heritage Hotel
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401 Reviews from our TripAdvisor Community

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Showing 397: English reviews
Watertown, Connecticut
Reviewed 5 days ago NEWvia mobile

Stayed for Valentine's day. The hotel was clean, staff great, many services in very affordable price, including fitness area, sauna and pool they were wonderful. Spa was reasonably priced. Restaurant and bar were full and lively.

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Helpful?
1Thank zoldyjohn
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage. I’m glad you had such an enjoyable Valentine’s Day with us. Please think of us the next time you need a getaway. All the best, Scott

Rochester, New York, United States
Reviewed 1 week ago

We stayed here for a few nights for a wedding in town. After an exhausting week, the first thing I did was call the spa and snag their last appointment. There's so much here for everyone to enjoy - was delighted by the service at the spa, the rooms were great. Everyone who worked there seemed to enjoy their work...

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Helpful?
Thank ChaChaRon
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage. I’m glad you were able to unwind and enjoy all we have to offer – especially the spa. Please think of us the next time you need a getaway; our outdoor salt-water swimming pool is open Memorial Day to Labor Day! All the best, Scott

Reviewed 1 week ago

We were in town for a family HS graduation. We booked the hotel online and we were very happy with everything. Nearby restaurants were great and any you needed was close by. We enjoyed our stay in the area and hotel was clean, employees were very friendly and we would definitely stay here again.

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Helpful?
Thank Eve Y
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review. I'm glad you enjoyed your stay with us and I hope you will visit us again soon. All the best, Scott.

New Hampshire
Reviewed 4 weeks ago via mobile

I knew Sbury was a small town, with little to no hotel selections, so I went into this expecting very little.... check in went smooth. It was a Thursday night. The room was a bit dated, but then it's not a typically name brand city hotel (there are none here). The bed was comfortable... I was tired though. The shampoo...

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Helpful?
Thank beachbum1004
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage Hotel. I apologize for the condition of the toiletries; I will discuss your concerns with the team so they can be addressed. I’m glad check-in went smoothly and that you got a great night’s sleep. I hope you will give us another chance the next time you are in the area. All...

usa
Reviewed 4 weeks ago

This is a great place to spend a few days or a mini-vacation. Room was excellent, with beautiful view of Pomperaug River and golf course beyond. Staff is superb and super-friendly. They all go the extra mile to satisfy any request. Food in restaurant (or room service) is very good. And all the amenities--large indoor pool, large hot tub, steam...

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Helpful?
Thank elleusa123
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage. I am glad you enjoyed your stay with us and had such a good time. I will definitely share your compliments with the rest of the team, and I hope you come back when you do get to use the outdoor pool and golf! All the best, Scott

Reviewed 13 January 2017 via mobile

Walked in and immediately were greeted by front desk. Extremely nice and upto part with great customer service as expected of a 4 star hotel. Walked up to our room and I was a little disappointed. The bathroom door was a sliding shutter type door (felt like i was going into a closet). Bathroom was small which is probably why...

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Helpful?
1Thank cohamche
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to review the Heritage Hotel. I apologize for the difficulties you experienced during your stay with us. That is not the level of hospitality we expect to provide to our guests. I will discuss your comments with the team so we can address these issues, and I do thank you for bringing them to...

Flemington, New Jersey
Reviewed 9 December 2016

Front desk staff has been good to great, rooms have been good, but need some work on doors (too much light gets in), shower curtains (too short, allowing water to flood bathroom floor), HVAC system (not maintaining temperature) and gym staff (rude to young guests). Treats and fireplace make the place cozy during off season and its the best I've...

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Helpful?
Thank Joseph B
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review. I will share your comments and concerns with the rest of the team and I thank you for bringing them to my attention. I hope to welcome you back again soon. All the best, Scott

Mamaroneck, New York
Reviewed 9 December 2016

Every time I go to this hotel I am greeted with warmth and feel very welcome. The check-in was smooth (I was greeted with smiles and a warm cookie). The room was comfortable and clean. Took exercise classes and swam in the pool (didn't need to pay extra for these). It is nice with kids because they have a small...

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Helpful?
Thank travelerN5153RA
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review. I’m glad you and your family returned to visit us and you had a chance to enjoy all we have to offer. We look forward to seeing you again soon. All the best, Scott

Reviewed 8 December 2016

Had a wonderful stay at the Heritage! The front desk personnel were friendly and accommodating. The room was spacious. And if your into fitness, their fitness center was top notch for a hotel. I was very impressed! Would definitely stay again!

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Helpful?
Thank Christine P
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for reviewing the Heritage Hotel. The fitness center is a favorite for many of our guests, and I’m glad you enjoyed it during your stay with us. I hope to welcome you back soon. All the best, Scott

Waterbury, Connecticut
Reviewed 7 December 2016

I had a wonderful stay at Heritage! Was greeted by Patrick at the front desk who gave me a room overlooking the golf course, and was able to get me a mini fridge in my room (all you have to do is ask). The room was extremely clean, had access to the pool and hot tub which was extremely relaxing!...

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Helpful?
Thank lo1nes9
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage Hotel. I’m glad you enjoyed your stay with us, particularly the pool and hot tub in our health club. Please think of us the next time you need a weekend getaway. All the best, Scott

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 

Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488
Region: United States > Connecticut > Southbury
Price Range: RM486 - RM815 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel staff and other travellers.
5 questions
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Chapel Hill NC
over a year ago
New York City, New York
Greenlawn, New York, United States
over a year ago
Greenlawn, New York, United States
over a year ago

See all questions (5)

Questions? Get answers from Heritage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We found it on Priceline - but the prices listed are pretty great!”
 of 5 bubbles ChaChaRon, 12 Feb 2017 | Read review
“What ever extras you need, just ask”
 of 5 bubbles lo1nes9, 6 Dec 2016 | Read review
“River view was great”
 of 5 bubbles J0rdanaR, 6 Dec 2016 | Read review
“Only difference between a regular room and a suite is a slightly larger sitting area.”
 of 5 bubbles travelgirl824, 4 Dec 2016 | Read review
“First time at the Hotel. We had adjoining rooms and they we're VERY big and clean! Indoor pool, restaurant and pub on the first floor too!”
 of 5 bubbles lastboyz, 2 Dec 2016 | Read review
5 of 5