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Heritage Hotel

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Heritage Hotel
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411 Reviews from our TripAdvisor Community

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Showing 407: English reviews
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Enfield, Connecticut
Reviewed yesterday NEW

We were told this was a luxurious hotel, but our experience was the opposite indeed. I do a lot of traveling in the US (and abroad), and as a result have several hotel chain rewards memberships. This hotel was a great disappointment. I have stayed at many "lower class" hotels that were much nicer this this one. My only guess...

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Helpful?
Thank Lisa D
Boston, Massachusetts
Reviewed 4 days ago NEW

Our family lives in Bridgewater and there are no nice hotels in the area. This hotel was about 20 minutes away and was recommended by friends of our family. The hotel is on a large resort like property. It is an older hotel but has been renovated and is still being upgraded. The staff was very helpful and friendly and...

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Helpful?
Thank Silverdr
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage Hotel. I’m glad you found the rooms comfortable and the staff was accommodating to your needs. I’ve brought your comments to the rest of the team and we will be reviewing them to see how we can address your concerns. Thank you again, and we hope to see you again next...

Philadelphia, Pennsylvania
Reviewed 5 days ago NEW

Came here for "Hole In The Wall" camp parents getaway. Me and my wife had a superb time, room was clan staff was pleasant and friendly (there wasnt 1 time during me coming or leaving that I wasnt greeted). My only gripe was the safe in my room didnt work but thats not a huge deal, and the housekeeping forgot...

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Helpful?
Thank LetsB-out
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you for the lovely review of the Heritage. I am glad you and your wife enjoyed your stay with us for the Hole in the Wall parents’ retreat. I have shared your comments with our team, and we will certainly be taking a look at the in-room safes. I thank you again for your review and we look forward...

New Milford, Connecticut
Reviewed 21 March 2017

I just returned from a quilt retreat weekend at The Heritage Hotel. The renovations are completed and the updated place is wonderful, second only to the attentive staff. The atmosphere was warm and inviting. Some of our meals were included-- breakfast and lunch were excellent.

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Helpful?
Thank Meg980
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you for your kind review. I’m so glad you enjoyed your weekend with us, especially the food! I hope we will get to see you again soon. Warm regards, Terry

usa
Reviewed 28 February 2017

the hotel was located in a rustic setting along the river My fiancé enjoyed a massage and facial in the spa while I visited the pool and health club The steam room is a plus the health club was complimentary the hotel is also right next to a golf course after dinner we sat in front of the fire in...

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Helpful?
Thank hilsman
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage. I’m glad you and your fiancé enjoyed all we have to offer! Hopefully, you can visit us again when the outdoor salt-water pool is open in the summer – or maybe for leaf peeping in the fall. All the best, Scott.

Reviewed 26 February 2017

I cannot understand the positive reviews on the property. The front desk staff is rude. There is possibly 1 girl who was pleasant the rest of the staff was dismal. The lobby area is fine, and clean with a fireplace. That is where it ends. The entire place smells like a nursing home, my room was supposedly "updated" and the...

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1Thank Jessica K
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage. I am sorry you were not satisfied during your stay with us, and I thank you for bringing your concerns to my attention. I hope you will give us another chance the next time you are in the area. All the best, Scott

Reviewed 25 February 2017 via mobile

My family had a great overnight stay at The Heritage Hotel. The hotel is well kept and very clean. Sandy and Fabiola at the front desk were very sweet and courteous. John was very kind as well. The entire hotel staff went above and beyond to make our stay memorable! Would definitely recommend this hotel!

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Helpful?
Thank Jennifer A
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage Hotel. I’m glad you had such an enjoyable stay with us. I hope to welcome you back soon. All the best, Scott

Southbury, Connecticut
Reviewed 24 February 2017 via mobile

I would like to start out with that the girl at the front desk and the manager were very professional and reimbursed us our money. My 11 year old daughter and her friend tried to purchase chips out of the vending machine. The chips became stuck. She and her friend tried to shake and knock the machine to get the...

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Thank E4235FRannm
Scott R, General Manager at Heritage Hotel, responded to this review

I am very sorry for what your daughter experienced during your stay with us. It can be difficult when a team member must engage with a young guest to enforce an overall safety rule, and I apologize if that enforcement came across in a harsh manner. We take safety at the property very seriously, but we certainly never intend to...

Southbury, Connecticut
Reviewed 21 February 2017 via mobile

I had a great stay! Good food and nice people. Rooms were nice and clean! The manager kamela was extremely nice and accommodated all of our needs. We would def come back to stay again. My family loved it!

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Helpful?
Thank tasha172589
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage Hotel. I’m glad you and your family had a nice stay. Please think of us for the future – it’s almost outdoor pool and golf season! All the best, Scott

Reviewed 20 February 2017 via mobile

10 stars for this hotel. No other hotel has the staff, gym, pool and over the top rooms and food like Heritage does. Swim, workout, Spa, eat and sleep, repeat. In between spend time with your family and friends as they play various board games and ping pong overlooking the pool and health club. If ever in this area of...

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Helpful?
Thank Jonathan W
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your very kind review of the Heritage. I’m glad you and your family and friends had such an enjoyable stay with us and I hope to welcome you back soon. All the best, Scott

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 

Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488
Region: United States > Connecticut > Southbury
Price Range: RM491 - RM969 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel staff and other travellers.
5 questions
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Chapel Hill NC
over a year ago
New York City, New York
Greenlawn, New York, United States
over a year ago
Greenlawn, New York, United States
over a year ago

See all questions (5)

Questions? Get answers from Heritage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get top floor”
Silverdr, 26 Apr 2017 | Read review
“get a room overlooking the river”
hilsman, 28 Feb 2017 | Read review
“do not take room 331”
JessicaK405, 25 Feb 2017 | Read review
“We found it on Priceline - but the prices listed are pretty great!”
ChaChaRon, 12 Feb 2017 | Read review
“What ever extras you need, just ask”
lo1nes9, 6 Dec 2016 | Read review
5 of 5