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Heritage Hotel

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389 Reviews from our TripAdvisor Community

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Showing 385: English reviews
New York
Reviewed 2 days ago NEW

I guess I will start with the positive. This hotel, although an older building, has a beautiful lobby, great fitness gym, nice indoor pool and the food in the Tavern was very good. It stops there. The customer service at the desk is non existent. We were pushed aside because they had a large group checking in and I guess...

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Helpful?
Thank travelgirl824
Woodbury, Connecticut
Reviewed 4 days ago NEW

We "Surprised" my husband with a 20 year Wedding Anniversary/Vow Renewal Party! EVERYONE from Jennifer and Chris in Catering to the Ladies at the front desk, could not have been nicer! Even with the changes I kept making they never complained and the day AND THE FOOD was awesome!! Some family members stayed over night and the rooms were HUGE...

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Thank lastboyz
Vermont
Reviewed 1 week ago

The downstairs fire was nice but our room was grim. It wasn't really furnished and the window was tiny. Very loud hotel sounds -- pipes, water, heat. I can't help but wonder if we were given one of the older rooms because we booked on priceline. Charm and comfort were in short supply

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Helpful?
Thank VermontMoxie
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage Hotel. I apologize if your accommodations were not up to your expectations. We strive to offer true hospitality to each of our guests, and I am sorry if we did not reach that goal during your stay. Please do not hesitate to contact me if you need...

Freeport, New York
Reviewed 1 week ago

This facility has a state of the art fitness center with an indoor salt water pool available to guests at no additional charge. (There is also an outdoor pool w/ deck open in warmer weather.) The casual pub on site serves a wide variety of well prepared bar snacks and meals. Service is friendly and efficient. The facility has a...

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Helpful?
Thank roamin2014
Florida
Reviewed 3 weeks ago

Our suite had no fridge, microwave, or coffee but had a coffee maker. I informed the front desk and was told there was not enough of them to go around but would see what they could do. As for the coffee issue was informed there is coffee in the gym, and lobby at 7am. After four days asking twice nothing...

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1Thank Excitejax
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage Hotel. I apologize for the experience you had with us; that is not the level of service we expect to provide to our guests. I will review your comments with our front desk team as part of our ongoing training procedures and we will be adding microwaves...

Charlotte, North Carolina
Reviewed 3 weeks ago

If you want a real New England feel when you travel to the area, this hotel has it. Newly renovated rooms and rustic New England charm throughout. Restaurant/lounge with some great food options, indoor AND outdoor pools, large workout facility, an adjoining golf course, and my wife's favorite---a new, immaculate SPA on the premises. There are also REAL fireplaces in...

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Helpful?
Thank Chris B
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage. We love sharing our New England charm with our guests. I’m happy you got a chance to explore all we have to offer and I will share your compliments with the entire staff. I hope to welcome you back to the Heritage soon. All the best, Scott

Reviewed 3 weeks ago

I stayed here for a dear friend's wedding, which was an amazing experience. The hotel is nice, with updated furnishings, an old fireplace that is merry in the evenings and a pub with killer cocktails. My room was on the older side in size and design, but the furnishings were modern it was ultra clean and very comfortable. The staff...

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Helpful?
Thank Jayna K
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage. I’m glad you enjoyed your stay, especially the cocktails in the Tavern, and the staff was so helpful. Please think of us the next time you are in the area. All the best, Scott.

Seymour, Indiana
Reviewed 4 weeks ago

I attended my younger nephew's wedding, which was held here. The hotel concierge did a stellar job of arranging both the wedding ceremony rehearsal and the wedding ceremony, including the rehearsal dinner and the wedding reception. I stayed overnight here, as well; my room was clean and extremely comfortable, and the hotel staff was extremely courteous, cordial, and efficient. I...

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Thank LARSOL2016
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you so much for your kind review. I’m glad you enjoyed the entire wedding weekend here with us at the Heritage. I will share your compliments with everyone, especially the wedding and banquet team. Thanks again, and I hope you will think of us the next time you are in the area. All the best, Scott.

Maryville, Tennessee
Reviewed 25 October 2016

The Heritage Hotel is very nice. The grounds are beautiful and the location is convenient. It is an older hotel but has been updated through the years. The breakfast buffet is delicious and staff very helpful. The walls were a little thin but earplugs will take care of that. The parking was difficult for us. Half the time we had...

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Thank BuffieW2015
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage Hotel. I’m glad you enjoyed your stay – especially the breakfast – and that you got to see Connecticut as the leaves turned colors! I hope to welcome you back if you are ever in the area. All the best, Scott

Southbury, Connecticut
Reviewed 17 October 2016

we had been sold the sunday brunch buffet..we arrived at 11am,..there was nothing left..water/juice/food/coffee/ etc..nothing left..i spoke w/ a young lady and she ignored me..then I spoke w/ the lady next to us, she mentioned she had asked for water for her and her 1 yr old daughter...also completely ignored. I love the hotel, the grounds, the bar folks (...

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Helpful?
Thank elvis10591
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage. I apologize for the experience you had at our breakfast buffet; that is not the level of service we expect to provide our guests. I am reviewing your comments with the breakfast team so that they can be addressed. I am glad, however, that the rest of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 

Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488
Region: United States > Connecticut > Southbury
Price Range: RM491 - RM710 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel staff and other travellers.
5 questions
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Chapel Hill NC
over a year ago
New York City, New York
Greenlawn, New York, United States
over a year ago
Greenlawn, New York, United States
over a year ago

See all questions (5)

Questions? Get answers from Heritage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only difference between a regular room and a suite is a slightly larger sitting area.”
 of 5 bubbles travelgirl824, 4 Dec 2016 | Read review
“First time at the Hotel. We had adjoining rooms and they we're VERY big and clean! Indoor pool, restaurant and pub on the first floor too!”
 of 5 bubbles lastboyz, 2 Dec 2016 | Read review
“Rooms over the pool area I'm told are the best.”
 of 5 bubbles Excitejax, 14 Nov 2016 | Read review
“north end..top floor overlooking the pool seem to be the quietest!”
 of 5 bubbles elvis10591, 17 Oct 2016 | Read review
“choose a room away from the parking area that might be quieter in the early morning”
 of 5 bubbles raoneil, 12 Oct 2016 | Read review
5 of 5
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