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Heritage Hotel

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Heritage Hotel
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408 Reviews from our TripAdvisor Community

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Showing 404: English reviews
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New Milford, Connecticut
Reviewed 1 week ago NEW

I just returned from a quilt retreat weekend at The Heritage Hotel. The renovations are completed and the updated place is wonderful, second only to the attentive staff. The atmosphere was warm and inviting. Some of our meals were included-- breakfast and lunch were excellent.

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Helpful?
Thank Meg980
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you for your kind review. I’m so glad you enjoyed your weekend with us, especially the food! I hope we will get to see you again soon. Warm regards, Terry

usa
Reviewed 3 weeks ago

the hotel was located in a rustic setting along the river My fiancé enjoyed a massage and facial in the spa while I visited the pool and health club The steam room is a plus the health club was complimentary the hotel is also right next to a golf course after dinner we sat in front of the fire in...

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Helpful?
Thank hilsman
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage. I’m glad you and your fiancé enjoyed all we have to offer! Hopefully, you can visit us again when the outdoor salt-water pool is open in the summer – or maybe for leaf peeping in the fall. All the best, Scott.

Reviewed 4 weeks ago

I cannot understand the positive reviews on the property. The front desk staff is rude. There is possibly 1 girl who was pleasant the rest of the staff was dismal. The lobby area is fine, and clean with a fireplace. That is where it ends. The entire place smells like a nursing home, my room was supposedly "updated" and the...

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Helpful?
1Thank Jessica K
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage. I am sorry you were not satisfied during your stay with us, and I thank you for bringing your concerns to my attention. I hope you will give us another chance the next time you are in the area. All the best, Scott

Reviewed 4 weeks ago via mobile

My family had a great overnight stay at The Heritage Hotel. The hotel is well kept and very clean. Sandy and Fabiola at the front desk were very sweet and courteous. John was very kind as well. The entire hotel staff went above and beyond to make our stay memorable! Would definitely recommend this hotel!

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Helpful?
Thank Jennifer A
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage Hotel. I’m glad you had such an enjoyable stay with us. I hope to welcome you back soon. All the best, Scott

Southbury, Connecticut
Reviewed 4 weeks ago via mobile

I would like to start out with that the girl at the front desk and the manager were very professional and reimbursed us our money. My 11 year old daughter and her friend tried to purchase chips out of the vending machine. The chips became stuck. She and her friend tried to shake and knock the machine to get the...

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Helpful?
Thank E4235FRannm
Scott R, General Manager at Heritage Hotel, responded to this review

I am very sorry for what your daughter experienced during your stay with us. It can be difficult when a team member must engage with a young guest to enforce an overall safety rule, and I apologize if that enforcement came across in a harsh manner. We take safety at the property very seriously, but we certainly never intend to...

Southbury, Connecticut
Reviewed 5 weeks ago via mobile

I had a great stay! Good food and nice people. Rooms were nice and clean! The manager kamela was extremely nice and accommodated all of our needs. We would def come back to stay again. My family loved it!

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Helpful?
Thank tasha172589
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage Hotel. I’m glad you and your family had a nice stay. Please think of us for the future – it’s almost outdoor pool and golf season! All the best, Scott

Reviewed 5 weeks ago via mobile

10 stars for this hotel. No other hotel has the staff, gym, pool and over the top rooms and food like Heritage does. Swim, workout, Spa, eat and sleep, repeat. In between spend time with your family and friends as they play various board games and ping pong overlooking the pool and health club. If ever in this area of...

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Helpful?
Thank Jonathan W
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your very kind review of the Heritage. I’m glad you and your family and friends had such an enjoyable stay with us and I hope to welcome you back soon. All the best, Scott

Watertown, Connecticut
Reviewed 15 February 2017 via mobile

Stayed for Valentine's day. The hotel was clean, staff great, many services in very affordable price, including fitness area, sauna and pool they were wonderful. Spa was reasonably priced. Restaurant and bar were full and lively.

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1Thank zoldyjohn
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage. I’m glad you had such an enjoyable Valentine’s Day with us. Please think of us the next time you need a getaway. All the best, Scott

Rochester, New York, United States
Reviewed 13 February 2017

We stayed here for a few nights for a wedding in town. After an exhausting week, the first thing I did was call the spa and snag their last appointment. There's so much here for everyone to enjoy - was delighted by the service at the spa, the rooms were great. Everyone who worked there seemed to enjoy their work...

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Helpful?
Thank ChaChaRon
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage. I’m glad you were able to unwind and enjoy all we have to offer – especially the spa. Please think of us the next time you need a getaway; our outdoor salt-water swimming pool is open Memorial Day to Labor Day! All the best, Scott

Reviewed 10 February 2017

We were in town for a family HS graduation. We booked the hotel online and we were very happy with everything. Nearby restaurants were great and any you needed was close by. We enjoyed our stay in the area and hotel was clean, employees were very friendly and we would definitely stay here again.

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Helpful?
Thank Eve Y
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review. I'm glad you enjoyed your stay with us and I hope you will visit us again soon. All the best, Scott.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 

Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488
Region: United States > Connecticut > Southbury
Price Range: RM527 - RM886 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel staff and other travellers.
5 questions
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Chapel Hill NC
over a year ago
New York City, New York
Greenlawn, New York, United States
over a year ago
Greenlawn, New York, United States
over a year ago

See all questions (5)

Questions? Get answers from Heritage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room overlooking the river”
 of 5 bubbles hilsman, 28 Feb 2017 | Read review
“do not take room 331”
 of 5 bubbles JessicaK405, 25 Feb 2017 | Read review
“We found it on Priceline - but the prices listed are pretty great!”
 of 5 bubbles ChaChaRon, 12 Feb 2017 | Read review
“What ever extras you need, just ask”
 of 5 bubbles lo1nes9, 6 Dec 2016 | Read review
“River view was great”
 of 5 bubbles J0rdanaR, 6 Dec 2016 | Read review
5 of 5