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Heritage Hotel

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Heritage Hotel
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408 Reviews from our TripAdvisor Community

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Showing 404: English reviews
Woodbury, Connecticut
Reviewed 3 December 2016

We "Surprised" my husband with a 20 year Wedding Anniversary/Vow Renewal Party! EVERYONE from Jennifer and Chris in Catering to the Ladies at the front desk, could not have been nicer! Even with the changes I kept making they never complained and the day AND THE FOOD was awesome!! Some family members stayed over night and the rooms were HUGE...

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Helpful?
Thank lastboyz
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage and congratulations on your anniversary and vow renewal! We are honored you shared such an important day with us. I will pass on your compliments to the entire team. Thank you again and all the best, Scott

Vermont
Reviewed 26 November 2016

The downstairs fire was nice but our room was grim. It wasn't really furnished and the window was tiny. Very loud hotel sounds -- pipes, water, heat. I can't help but wonder if we were given one of the older rooms because we booked on priceline. Charm and comfort were in short supply

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1Thank VermontMoxie
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage Hotel. I apologize if your accommodations were not up to your expectations. We strive to offer true hospitality to each of our guests, and I am sorry if we did not reach that goal during your stay. Please do not hesitate to contact me if you need...

Freeport, New York
Reviewed 23 November 2016

This facility has a state of the art fitness center with an indoor salt water pool available to guests at no additional charge. (There is also an outdoor pool w/ deck open in warmer weather.) The casual pub on site serves a wide variety of well prepared bar snacks and meals. Service is friendly and efficient. The facility has a...

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Helpful?
Thank roamin2014
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review. I’m glad you had such a great time with all we have to do at the Heritage and I hope to welcome you back soon. All the best, Scott

Florida
Reviewed 14 November 2016

Our suite had no fridge, microwave, or coffee but had a coffee maker. I informed the front desk and was told there was not enough of them to go around but would see what they could do. As for the coffee issue was informed there is coffee in the gym, and lobby at 7am. After four days asking twice nothing...

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2Thank Excitejax
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage Hotel. I apologize for the experience you had with us; that is not the level of service we expect to provide to our guests. I will review your comments with our front desk team as part of our ongoing training procedures and we will be adding microwaves...

Charlotte, North Carolina
Reviewed 11 November 2016

If you want a real New England feel when you travel to the area, this hotel has it. Newly renovated rooms and rustic New England charm throughout. Restaurant/lounge with some great food options, indoor AND outdoor pools, large workout facility, an adjoining golf course, and my wife's favorite---a new, immaculate SPA on the premises. There are also REAL fireplaces in...

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Thank Chris B
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage. We love sharing our New England charm with our guests. I’m happy you got a chance to explore all we have to offer and I will share your compliments with the entire staff. I hope to welcome you back to the Heritage soon. All the best, Scott

Reviewed 10 November 2016

I stayed here for a dear friend's wedding, which was an amazing experience. The hotel is nice, with updated furnishings, an old fireplace that is merry in the evenings and a pub with killer cocktails. My room was on the older side in size and design, but the furnishings were modern it was ultra clean and very comfortable. The staff...

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Helpful?
Thank Jayna K
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage. I’m glad you enjoyed your stay, especially the cocktails in the Tavern, and the staff was so helpful. Please think of us the next time you are in the area. All the best, Scott.

Seymour, Indiana
Reviewed 2 November 2016

I attended my younger nephew's wedding, which was held here. The hotel concierge did a stellar job of arranging both the wedding ceremony rehearsal and the wedding ceremony, including the rehearsal dinner and the wedding reception. I stayed overnight here, as well; my room was clean and extremely comfortable, and the hotel staff was extremely courteous, cordial, and efficient. I...

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1Thank LARSOL2016
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you so much for your kind review. I’m glad you enjoyed the entire wedding weekend here with us at the Heritage. I will share your compliments with everyone, especially the wedding and banquet team. Thanks again, and I hope you will think of us the next time you are in the area. All the best, Scott.

Maryville, Tennessee
Reviewed 25 October 2016

The Heritage Hotel is very nice. The grounds are beautiful and the location is convenient. It is an older hotel but has been updated through the years. The breakfast buffet is delicious and staff very helpful. The walls were a little thin but earplugs will take care of that. The parking was difficult for us. Half the time we had...

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Thank BuffieW2015
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage Hotel. I’m glad you enjoyed your stay – especially the breakfast – and that you got to see Connecticut as the leaves turned colors! I hope to welcome you back if you are ever in the area. All the best, Scott

Southbury, Connecticut
Reviewed 17 October 2016

we had been sold the sunday brunch buffet..we arrived at 11am,..there was nothing left..water/juice/food/coffee/ etc..nothing left..i spoke w/ a young lady and she ignored me..then I spoke w/ the lady next to us, she mentioned she had asked for water for her and her 1 yr old daughter...also completely ignored. I love the hotel, the grounds, the bar folks (...

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1Thank elvis10591
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage. I apologize for the experience you had at our breakfast buffet; that is not the level of service we expect to provide our guests. I am reviewing your comments with the breakfast team so that they can be addressed. I am glad, however, that the rest of...

Virginia
Reviewed 16 October 2016 via mobile

This is a very nice hotel/resort with lots of free activities. Indoor and out door pool, exercise room, yoga, golf. The rooms are very nice and recently updated. The HVAC unit keeps the room comfortable. It is very popular for weddings and special events, so reservations are recommended.

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Thank m98cox
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review. I’m glad you enjoyed your stay with us and had a chance to experience all we have to offer. Please think of us the next time you are in the area! All the best, Scott

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 

Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488
Region: United States > Connecticut > Southbury
Price Range: RM527 - RM886 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel staff and other travellers.
5 questions
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Chapel Hill NC
over a year ago
New York City, New York
Greenlawn, New York, United States
over a year ago
Greenlawn, New York, United States
over a year ago

See all questions (5)

Questions? Get answers from Heritage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room overlooking the river”
 of 5 bubbles hilsman, 28 Feb 2017 | Read review
“do not take room 331”
 of 5 bubbles JessicaK405, 25 Feb 2017 | Read review
“We found it on Priceline - but the prices listed are pretty great!”
 of 5 bubbles ChaChaRon, 12 Feb 2017 | Read review
“What ever extras you need, just ask”
 of 5 bubbles lo1nes9, 6 Dec 2016 | Read review
“River view was great”
 of 5 bubbles J0rdanaR, 6 Dec 2016 | Read review
5 of 5