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As a Gold member of LaQuinta, I have stayed in many of their hotels. This one should NOT be part of their chain!! Upon check-in - we found the bathroom floor was never vacuumed - balls of hair on the floor & the tub did...More
Response from LQ2051GM, Owner at La Quinta Inn & Suites Stamford / New York CityResponded yesterday
Thank you kindly for your feedback. I would like to extend to you our deepest apologies for your experience at our location. I have discussed your comments with our team, and we truly regret we fell short of yours and our own standards. I have...More
The crew was very helpful and friendly. Hotel was very clean. Loved the tv with the relaxing sounds. Restaurant connected to the hotel was also great along with great prices and people. Will return if given opportunity.
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The staff was very nice and check in went quick . The room we were staying was on a floor that was being painted...room by room so the smell right off was not nice at all. The windows in rooms do not open so we...More
Response from LQ2051GM, Front Office Manager at La Quinta Inn & Suites Stamford / New York CityResponded 3 weeks ago
Thank you for your feedback. We are glad to hear that you enjoyed the Stamford Diner next door and had a nice experience with our team members. We apologize that we were not able to offer a room change. I have shared this with our...More
I invited a friend to visit us at Stanford CT, unfortunately my friend suffered a robbery from his room by the hotel staff, after 2 weeks finally someone called to repeat the same excuse as the hotel's manager and assistant manager: "we can not have...More
Response from LQ2051GM, La Quinta Customer Care at La Quinta Inn & Suites Stamford / New York CityResponded 13 May 2018
Safety and security is very important to La Quinta. Once the matter was brought to the attention of the Hotel Management team they took immediate action. They notified the appropriate departments and have been investigating the guests claim since. This was a shock...More
What a difference from evening, pleasant front desk person to minimal service morning lady, busy with her personal activities. And just when I thought, this hotel is finally improving service.
Rooms worn, as I remember all these years. Coffee maker in room, ironing board. Limited...More
Response from LQ2051GM, General Manager at La Quinta Inn & Suites Stamford / New York CityResponded 4 May 2018
Thank you kindly for your feedback. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with...More