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The Westin Wilmington

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Traveller (78)
Room & Suite (42)
Dining (5)
Overview
  • Excellent42%
  • Very good32%
  • Average18%
  • Poor5%
  • Terrible3%
Travellers talk about
“chase center”(14 reviews)
“baseball stadium”(10 reviews)
“planet fitness”(5 reviews)
AMENITIES
Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
Additional information
Offers from The Westin Wilmington
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from The Westin Wilmington
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (271)
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270 results
Traveller rating
108
87
49
16
10
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Time of year
LanguageEnglish
108
87
49
16
10
Show reviews that mention
All reviewschase centerbaseball stadiumplanet fitnessfront deskrainfall showerblues festivalminor leagueroom serviceiron hill breweryconference centerlots of parkingroom blockjoe's crab shackwaterfront areamodern hotellobby bareasy access
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1 - 5 of 270 reviews
Reviewed 4 days ago

We stayed here for 3 days for a weekend wedding. The room was big and nicely appointed and the bed very comfortable. We ate in both the bar and restaurant and always had good food and friendly and efficient service. Several times bills were split...More

Thank Amy P
Hotel's Favourite
Reviewed 3 June 2018

Visited for a wedding. This was an excellent choice by the Bride's family. It was so close to all the venues. Newer hotel with a great check-in concierge DiNeisha was her name! I loved my room, very comfortable and gorgeous linens. Sleeping was a dream...More

Thank EileenHurley
Response from Team_Guestservice, Manager at The Westin WilmingtonResponded 29 June 2018

Hello Eileen- We are overjoyed that you enjoyed your stay as we strive to make sure every guest experience is remarkable. We thank you for complimenting our hotel, staff and service and hope to see you again.

Reviewed 3 weeks ago

We were there for two nights for a wedding. The first hiccup was when we called well in advance to reserve and said that we would be staying for two nights; they were reluctant to give us the discounted rate for the block of rooms...More

Thank LakeDwellerNC
Reviewed 3 weeks ago via mobile

Stayed here for four days in June for a work conference. Room was spacious, fitness center was standard and the restaurant was fine. As I was booking, and getting confirmations, the hotel was really pushing its “get healthy” program and hyping their “you don’t have...More

Thank Bayla06
Reviewed 11 July 2018

We used the Westin Wilmington for our wedding weekend. We coordinated our room block for out of town guests with the Westin and were able to get a pretty low rate for our guests. Additionally, as the bride, I booked a suite for the weekend....More

Thank Kristin R
View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Wheelchair Access
Shuttle Bus Service
Room Service
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$149 - US$356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Wilmington
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$149 - US$356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Wilmington
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (78)
Room & Suite (42)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
cpower
8 July 2017|
AnswerShow all 4 answers
Response from kel400 | Reviewed this property |
mine didn't. super big showerhead with great water pressure though.
0
Votes
Ana K
27 June 2017|
AnswerShow all 2 answers
Response from Live2believe | Reviewed this property |
Yes. We had no issues receiving packages, be sure to tell front desk so they make a note.
0
Votes
Dial411
Let me start by saying we have travelled to over all the world. Being in the military, I have stayed in many hotels. In over 25 years staying in some small, remote location I have never had issue to write a review before , but I am writing this on the day we checkout on an overnight stay. Booked into their SPG which was to insure better service. Upon arrival we went straight up to our room to prepare for event we were attending. Neither of the magnetic keys worked. No problem, I will just go down and get desk to reset keys. I didn't see clerk that gave me keys, so I informed other individual. This individual seem a little irritated that I ask him, and questioned me about keys not working. He checked keys and stated nothing was wrong with them. He then called maintenance to go up with me to check door. As we returned to room where my wife was waiting, I swiped door and behold a gentleman and his dog were in room. I apologized and closed door. The maintenance man then apologized to me and my wife. He stated this should never happen and told us to remain and he would try find us a new room. We already wasted a half hour. He made a call to front desk via walkie talkie, then by phone. He then informed us to stay put and he would go down to check n situation. Another 15 minutes go by. He and desk clerk return and escort us to new room on other wing of floor. They both apologize and go on there way. Upon entered new room door strip was on floor, I informed house keeper down the hall who stated it was already reported. We didn't want to blamed for destruction of property. Pressed for time now, we then start to get prepared for event we were attending. My wife soon find out the toilet won't flush. We contact front desk again with the issue. The same maintenance man returns about 15 minutes later. After attempting to fix toilet, he informs us that he needs to check manual it. He stated that it works now but it going to take awhile for tank to fill up. I told him that was acceptable for toilet to not work properly. He apologized again and stated he would be back. I call down to desk and clerk offers me free wifi, I declined because I wasn't there on business and had no laptop. She then offers me two glasses of wine free of charge for inconvenience. After another 15 waiting, I decide to go ahead take shower and prepare for event. All the while toilet was still filling up and not flushing. After we got ready, we begin to head downstairs. This is when wine arrives. We sat them in room and head out without not even a sip. I went by front desk and informed them of continued problem. Desk clerk apologizes and I inform her of our disapproval but were pressed for time. I told her I would discuss with her upon our return. Some hours later into the evening, we returned to room without a fuss and toilet was still running and wouldn't flush. That morning when we checked out come to find out we were billed for the complimentary wine. The morning clerk did take the wine off of bill and I told her of our displeasure. It was a crowd of individuals trying to checkout, so I took the high road and asked for a copy of charges and name of general manager. For a new hotel that has been open maybe 7-8 month it is very unacceptable to operate like this. The property itself seem okay but I would have a hard time to recommend this hotel to anyone.
31 December 2014|
AnswerShow all 3 answers
Response from Choki_Mann | Reviewed this property |
I'm not in the Hotel industry, like you I'm a traveler. I've been to many hotels of all sizes in many different states & countries, with that in mind I know a good hotel when I see one and I know a hotel that will be... More
0
Votes
Room Tips
"It seems counter-intuitive but the rooms overlooking the parking lot are the best as it is nice and open to..."
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"ask for a suite if available!"
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"We had a quiet room (801), but the lobby could get quite loud."
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"Our room on 9th floor had view of the baseball stadium and lights at night."
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