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We stayed here for 3 days for a weekend wedding. The room was big and nicely appointed and the bed very comfortable. We ate in both the bar and restaurant and always had good food and friendly and efficient service. Several times bills were split...More
Visited for a wedding. This was an excellent choice by the Bride's family. It was so close to all the venues. Newer hotel with a great check-in concierge DiNeisha was her name! I loved my room, very comfortable and gorgeous linens. Sleeping was a dream...More
Response from Team_Guestservice, Manager at The Westin WilmingtonResponded 29 June 2018
We are overjoyed that you enjoyed your stay as we strive to make sure every guest experience is remarkable. We thank you for complimenting our hotel, staff and service and hope to see you again.
We were there for two nights for a wedding. The first hiccup was when we called well in advance to reserve and said that we would be staying for two nights; they were reluctant to give us the discounted rate for the block of rooms...More
Stayed here for four days in June for a work conference. Room was spacious, fitness center was standard and the restaurant was fine. As I was booking, and getting confirmations, the hotel was really pushing its “get healthy” program and hyping their “you don’t have...More
We used the Westin Wilmington for our wedding weekend. We coordinated our room block for out of town guests with the Westin and were able to get a pretty low rate for our guests. Additionally, as the bride, I booked a suite for the weekend....More
Response from Choki_Mann | Reviewed this property |
I'm not in the Hotel industry, like you I'm a traveler. I've been to many hotels of all sizes in many different states & countries, with that in mind I know a good hotel when I see one and I know a hotel that will be... More
I'm not in the Hotel industry, like you I'm a traveler. I've been to many hotels of all sizes in many different states & countries, with that in mind I know a good hotel when I see one and I know a hotel that will be challenged to provide me with a pleasant stay on their 'best day' by just the looks of the lobby. You had a bad experience, in the thousands of rooms a good hotel provides there will be a day(s) that the staff is just not doing the best they can for a customer(s). On the 2nd occurrence of any negative event at a hotel INSIST on speaking to the manager-face to face- and bring them up to speed on what has taken place. If by some chance they are not on the property record his or her name and make a note of each occurrence and who was contacted by name. This will happen to everyone sooner or later and when it does it will never be at a convenient time, all you can do is be prepared to handle it in a professional manner and if your not satisfied in the end - spend you money elsewhere.