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All reviewsdouble treecookiesfront deskconcord pikewedding partydoubletree by hiltonroom was cleannice hotelthe hotel staffbusiness tripshopping mallhotel roombreakfast buffetconvenient locationenjoyed my staynice staylongwood gardens
Convenient location -- we were attending an event at the DuPont Country Club only a couple miles away plus it's right next to the mall and plenty of restaurants. Although an older hotel, it has had a recent renovation in the rooms and lobby (we...More
My wife and I recently had the pleasure of staying at this fine hotel. We were visiting Winterthur Mansion and Museum located just a short distance away and booked this as our overnight accommodation. We arrived late afternoon on a recent Saturday, and being Hilton...More
Thank Billy R
Response from Francisco L, Front Office Manager at DoubleTree by Hilton Hotel WilmingtonResponded 5 weeks ago
We are delighted to hear you greatly enjoyed your stay with us here at the DoubleTree. We look forward to having you visit us again and to maintaining the level of service we were able to provide to you!
I highly recommend you avoid this hotel at all cost. Their famous cookies were dry and stale. The housekeeping was terrible (limited to making the bed and replacing the towels). The pool deck was filthy with dirt and grit ever. The breakfast was old, dry...More
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Response from Paddalia, General Manager at DoubleTree by Hilton Hotel WilmingtonResponded 1 week ago
Thank you for your feedback and it was disappointing to hear about your experience with your visit. We are looking into the issues that you brought up in your review and will address to make them better.
The most excellent customer service I had was staying at DTH was presented by a young room attendant by the name of Tiyah. Wonderful personality. She sincerely cared. Was willing to help. Kind and considerate.
This seems to be a business hotel. At least it was highly frequented during the week, and rather empty during weekend. The service/staff was excellent, very friendly. Location is good, near a mall with good restaurants. The hotel itself is a bit aged and is...More
Response from Paddalia, General Manager at DoubleTree by Hilton Hotel WilmingtonResponded 2 weeks ago
Thank you for your feedback about the services and product during your stay. We will see what we can do about the noise and will also make sure we have the AC checked in the room you were in.