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All reviewsclub levelunderground garagehotel restaurantsitting areabed was very comfortablegreat rateseparate bedroomthis past weekendcoffee makerper dayfitness centercheck in was easyfront desk staffguest roomsvery nice hotelhotel staffbusiness hotel
Hotel is getting a little dated and needs a refurb. Limited breakfast and evening meal options. Rooms are very large, you get a sitting room area, separate bedroom and bathroom. Elevator reminds me of the disney tower of terror ride. If you need to be...More
Response from Eric C, General Manager at Sheraton Suites Wilmington Downtown HotelResponded 25 March 2018
Thank you for the review of our hotel. We appreciate your feedback and will use it to improve the hotel.
I just came back from the Sheraton (March 17th-March 18th) and the staff were excellent in accommodating my family. The rooms were very spacious and the service from the staff members were the best. Thank you to Rachel and Andy (front desk clerks) for a...More
I recently stayed at the Sheraton in downtown Wilmington. The rooms were very spacious and comfortable. The customer service was incrediable, especially Andy (Front Desk), Reggie (Maintance) and Tianna (Basil Bar). All went above and beyond during the week of our stay. Would recommend staying...More
This property is located in the heart of downtown Wilmington and offers easy access to major businesses in the area. The rooms are full suites and are rather large, but are a bit old and could use a refresh to make them more competitive with...More
Response from Eric C, General Manager at Sheraton Suites Wilmington Downtown HotelResponded 13 March 2018
Thank you for your review of the hotel. We appreciate your honest feedback, it will work hard to make sure this does not happen again in the future. This isn’t the type of service our hotel normally provides, and we hope we have the opportunity...More
Staff is very friendly and accommodating, special shout out to Andy at the front desk. He is legit.
There is also a Happy Hour from 6-7pm on Tuesdays with free beer in the lobby. Shout out to the beer lady, she is legit too.
Response from JAnderton | Reviewed this property |
I do this all the time. If you're a regular, they'll recognize your name on the packages and store it. If it's your first time, they'll do it anyway but it's always best to call ahead and let them know. That way, they can... More
I do this all the time. If you're a regular, they'll recognize your name on the packages and store it. If it's your first time, they'll do it anyway but it's always best to call ahead and let them know. That way, they can keep the package in the room before you check in so it awaits your arrival on your desk ;)