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We elected to stay here for its proximity to Lovers Key, and food and retail options. Michelle did a fantastic job of checking us in, and getting us the best room option. The place appears to recently remodeled and well-kept. We were lucky enough to...More
1 Thank JSR_Adventures
Response from Michele B, Manager at Holiday Inn Express Bonita SpringsResponded 3 June 2017
Thank you for taking the time to review our Hotel and for your recent stay.
And Mostly, Thanks for the shout out!! I have dedicated my life to service and am still thrilled to care for each and every one of my guests....More
Typical tourist class hotel, you get what you pay. Hotel reception very friendly and helpful and welcoming. Free parking in front or back of the hotel, my room was spacious and also the bathroom, requested a quiet room and got it. I liked that the...More
Response from Michele B, Manager at Holiday Inn Express Bonita SpringsResponded 28 May 2017
Thanks for taking the time to review our hotel!
I am glad to hear your recent stay with us was favorable. I too like sleeping with the window open, ours don't open much, but just enough to get some fresh air, (if it...More
The rooms were clean, the mattresses comfy, water pressure fine and with the expected breakfast line-up of sausage patties - both turkey and pork - scrambled eggs, pancake maker, yogurt, cereal & various juices. Breakfast was semi-challenging inasmuch as at least one pre-teen baseball team...More
Response from Michele B, Manager at Holiday Inn Express Bonita SpringsResponded 17 May 2017
Thank you for taking the time to review out hotel.
We appreciate all the wonderful things you said about our hotel! I agreed!!
When the sport teams visit it does get busy at breakfast time, but I am thrilled to hear you did...More
When I first arrived my reservation was missing and the manager on duty worked with the booking agent to retrieve it. The room, I had a double Queen, are good sized and clean. The TV is a little small for the size of the room....More
Old hotel that has had a facelift. Entrance is on the back of the Hotel and has very poor parking. You have to check in then go get your car and drive back out onto the road to the back of the hotel and park...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Bonita SpringsResponded 5 April 2017
Thank you for your recent stay with us and reviewing our property. We are sorry you were not satisfied with the facilities we offer and our check-in process. It is regrettable that we did not live up to your expectations. Your feedback is...More