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Hawks Cay Resort

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Hawks Cay Resort
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4,300 Reviews from our TripAdvisor Community

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Showing 4,076: English reviews
Boca Raton, Florida
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 January 2014 via mobile

Welcoming and very pleasant staff. Our lanai room overlooking the adults only/tranquility pool was outstanding and the resort's other amenities proved to be top-notch. The "Beach Grille" provided good food and service and "Oceans" wait-staff, breakfasts, and dinners were outstanding. Other services provided were high quality (the beach, Watersports, kayaking). A very nice experience.

Helpful?
Thank John E
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We are truly pleased to learn that you enjoyed such a nice experience at the Hawks Cay Resort. Thank you for taking the time to share your story with us. It's always nice to learn when a guest's experience reflects the high standards of service we wish to provide and we hope you'll allow us the pleasure to welcome you... More 

Chicago, Illinois
Level Contributor
3 reviews
Reviewed 21 January 2014

I went here for my wedding in October 2013. I was very disappointed with the customer service the entire time. No one at the resort went ouf of their way to make us feel special for having our wedding at their resort. We spent thousand of dollars to have our family and friends in the Keys for absolutely no one... More 

Helpful?
Thank S G
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We agree, as a bride you should feel pampered and we are truly sorry that we failed to meet your expectations. Please accept our sincere apologies for any inconveniences or frustrations that you encountered on your special day. Your experience does not reflect the high standards of customer service that we've set and we are truly saddened to learn of... More 

Miami, Florida, United States
Level Contributor
139 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 21 January 2014

ok, so we got a groupon for this place, so the price was much less than the usual for a 2 night weekend stay in a two bedroom/two bath villa. We had the kids with us - our adult kids and our kids under 18 yrs - and they ALL had a great time, and so did we parents :)... More 

Helpful?
Thank Rachel A
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

It is wonderful to know that everyone enjoyed his or her time at the Hawks Cay Resort! We greatly appreciate the time it took to share your review! It seems like you truly made the most out of your Hawks Cay experience yet we deeply regret to learn that the phone in your villa wasn't working. We wish we were... More 

MN
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 January 2014 via mobile

Wonderful resort. Rooms are very stylish, probably the best bathroom out of 100s hotels I have stayed before. The beds are super comfortable. We had to wait for our room to be ready until almost 4 pm, check in time, they were very busy. Very clean. I loved the Ocean restaurant for dinner, the buffet is plentiful.

Helpful?
1 Thank grannysmith1
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

Thank you for sharing your experience. We sincerely regret the length of time that you waited for your room to be ready and we hope any inconveniences were minimal. We sincerely appreciate your kind compliments regarding our accommodations and bathroom. It is wonderful to know that you enjoyed such an excellent experience and we hope you'll think of the Hawks... More 

Washington DC, District of Columbia
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 January 2014

Just spent a long weekend at Hawk's Cay and had a great time. The facility is beautiful. When we checked in, we were delighted to get a free upgrade from a hotel room to a villa. The villa was beautiful: full kitchen, 2 decks overlooking the water on 2 floors. An unexpected treat. Staff was very helpful and pleasant. The... More 

Helpful?
1 Thank East_Coaster28970
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

Thank you for spending a long weekend at the Hawks Cay Resort. We are delighted that you enjoyed your complimentary upgrade to one of our villas. It seems like you truly made the most out of your vacation with us. We regret any difficulties with our Internet connection and hope any inconveniences were minimal during your vacation. We hope you’ll... More 

NJcpltrvl
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 January 2014

Just stayed at Hawk's Cay last week. The entire property is fantastic and well appointed throughout, every staff member was very friendly. I called ahead to confirm my reservation and confirm my room had a coffee maker, fridge and microwave, but when checking in I was told only the villa's had the basket style coffeemaker and microwaves. The wi-fi was... More 

Helpful?
2 Thank NJcpltrvl
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

Thank you for sharing your experience at the Hawks Cay Resort. We would like to extend our sincere apologies if our accommodations and amenities did not quite live up to your expectations. We regret any inconveniences or frustrations that you encountered during your stay with us and we hope you'll visit again soon. More 

Derry, New Hampshire
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 January 2014

On our way through the keys our second stop was duck key. Hawks cay is a beautiful resort. Less expensive than other places we were staying. Things like wifi and bikes and kayaks were all additionally priced. Food and beverages were all expensive but really not anymore than other places in the keys. Selborn who was working the lagoon area,... More 

Helpful?
1 Thank Camper93
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We are honored that you consider us to be the perfect place to spend some time. It was a pleasure to accommodate you at the Hawks Cay Resort and we will certainly share your warm remarks with the specific staff member that you've mentioned. We are always happy to learn when a guest's experience is reflective of the high standards... More 

Grand Rapids, Michigan
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 17 January 2014 via mobile

We just returned today from our week stay at Hawks Cay. We booked a regular room (not a villa), 2 beds but when we checked in we had an upgraded room with a balcony which was so nice when it came time for our child's bedtime. It allowed us to go outside while he fell asleep. We also had valet... More 

Helpful?
4 Thank CassiePeterson2013
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We are truly grateful that you took the time to share your concerns regarding your recent visit with us. We would like to take this moment to apologize if your experience fell below your expectations. The safety of our guests is always a top priority so we sincerely appreciate your feedback regarding your experience in our accommodations. Please accept our... More 

Carmarthen, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 January 2014

We spent a week in this hotel and it has everything you need for a relaxing family stay. The family pool is so warm and is usually still full at night due to the fact that there would be entertainment and a large fire by the pool during the evening The staff are friendly and there are various restaurants and... More 

Helpful?
2 Thank michelle a
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

It was our pleasure to accommodate you and your family for the week. Thank you for sharing your relaxing family getaway with us. We are happy that you enjoyed our pool area and on-site dining and regret if our resort fee charge was not made clear upon arrival. While this charge is clearly stated on our website, we apologize for... More 

minnesota
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 January 2014

The resorts main building and grounds a very beautiful and well kept. Very nice pool and lagoon area. The staff is very attentive and friendly. Our 2 bedroom villa was clean, but dated. The applicances were old and noisy. The villa needed some upkeep, it had torn screens. We got a deal on Groupon, which made this villa affordable. I... More 

Helpful?
1 Thank familytravler006
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

Thank you for taking the time to share your insightful review. We truly value your guest perspective and we thank you for giving us this opportunity to improve our guest experience. We hope you'll accept our sincere apologies if your accommodations were not in its best condition. Though our resort fee is clearly stated on our website, we sincerely regret... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Hawks Cay Resort

Address: 61 Hawks Cay Boulevard, @ Hawks Cay Resort, Duck Key, FL 33050
Region: United States > Florida > Florida Keys > Duck Key
Price Range: RM1,094 - RM2,648 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hawks Cay Resort 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Hawks Cay Hotel Duck Key
Hawks Cay Duck Key
Duck Key
Hawk Cay Resort
Hawks Key
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Questions & Answers

Here's what travellers have asked, with answers from Hawks Cay Resort staff and other travellers.
75 questions
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Questions? Get answers from Hawks Cay Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Sanctuary Village was perfect for our family of 8.”
 of 5 bubbles theplumberwife, 29 Nov 2016 | Read review
“budgeT rooms and villas are OLD”
  • old couch
  • Kitchen is great
  • broken blinds
 of 5 bubbles pooracad, 28 Nov 2016 | Read review
“Villas the best”
 of 5 bubbles grandparent2016, 26 Nov 2016 | Read review
“Be sure to reserve your room far enough ahead to get a great view. Highest floor is best.”
 of 5 bubbles keith44ranger, 20 Nov 2016 | Read review
“Sunset Village”
 of 5 bubbles 246markom, 17 Nov 2016 | Read review
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