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Universal Palms Hotel

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1 room 2 adults 0 children
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Universal Palms Hotel
Universal Palms Hotel
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1,284 Reviews from our TripAdvisor Community

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Showing 1,038: English reviews
Reviewed 4 days ago NEWvia mobile

This was the worst place ever. The only good thing about this hotel was the location but they had bed bugs, lot of cockroach, the bed smells like urine, horrible house keeping personal ( they are extremely rude) and terrible customer service. We reported all this issues and and also told them about the problems with the bathroom and they...

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Helpful?
Thank Winnie P
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. As we answered you on Google, we are disappointed to see that your stay with us did not fully meet your expectations. We apologize for the inconveniences you may have lived during your stay. Your experience does not represent a usual stay at our hotel. We take our...

Reviewed 5 days ago NEWvia mobile

Only the Lobby is clean. My room had bugs in the bed and wall, Stains on the sheet, Tub dirty, Hair on the floor, and house keeper came in everyday and never clean and did leave towels "they only made the bed with the same sheets. Not quite at all. The manager said that was a great room NOT. The...

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Helpful?
Thank Char F
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

We are really disappointed to read that you did not enjoy your stay. We are more than sorry about the inconveniences you may have lived while you were at the hotel. Let us assure you that we do not normally offer that kind of service and even less dirty rooms to our guest. Our staff is fully available for you...

Reviewed 1 week ago via mobile

Although we had no problems with our room and its furnishes, we had a major problem with its location. When checking in I requested a quiet room because I am a light sleeper. The receptionist thought for a minute and replied, "do you know we are located by train tracks. There aren't any quiet rooms but I can give you...

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Helpful?
Thank Gayle Y
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

First of all, thank you for taking the time to review our hotel on TripAdvisor. We are truly sorry to read that the room we assigned you did not answer your expectations. The issue with the train, it is something that we cannot control. However, some of our guests do not mind it at all, while others find the noise...

Reviewed 1 week ago

I made a one day reservation and extended for 3 additional days. Room was clean. Noise from the train could be a problem for light sleepers. Pool and area around pool were clean & well kept. Bar/restaurant was closed Mon. & Tues.,.

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Helpful?
Thank Mike P
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. We are glad to see that you enjoyed your stay with us, so much that you extended it. Our goal is to make you feel like home in our establishment and when we read your review, we feel like we succeeded. Your comments are important for us and...

Copenhagen, Denmark
Reviewed 1 week ago

The lobby looked very nice and inviting, but when we got to the room, it was a rude awakening. There was a god awfull smell, and the room in general was quite dirty. I've tried worse, but definitely not a place i would use again.

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Helpful?
Thank nashoot
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

First of all, thank you for taking the time to share your experience on TripAdvisor. We are really surprised about the quality of the room you describe. Be sure, we normally offer clean and comfy rooms to our customers. The situation will definitely be taking care of and we will talk with our staff. Thank you again for your time...

Carson City, Nevada
Reviewed 2 weeks ago

and even though the bed was comfy they were super squeaky!! Pictures do not represent the actual of this hotel. I think it was nice once and the pool is definitely great, but the management, upkeep and house keeping is very sub-par. We had to make an emergency trip from Nevada to here on a holiday weekend so my in-laws...

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Helpful?
1Thank LizyLizy
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We are sorry to know that our hotel did not meet your expectations. We take our customers’ opinions very seriously as they help us identify what we have done right and what we could improve. It is not in our habits to offer an experience of that kind. Since we have our customer’s satisfaction to heart, we would like to...

Westbury, New York
Reviewed 3 weeks ago

This hotel layout does have the potential to a much bigger hotel and add stuff that would provide better service for their customers. This happens to be by second time here and only because nothing else was available it left me with no choice but to go back. However, my first experience was definitely better, maybe they changed management? Speaking...

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Helpful?
Thank Flex M
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. We are truly disappointed to read that our hotel did not meet your expectations. Let us assure you that we read every customer comments as they help us to know what we do right and what we could improve. It is not in our habits to offer...

Reviewed 3 weeks ago via mobile

Booked and was given a room with no shower gel and a dirty bath tub with human hair all over it. I had to clean it myself and had to shower using shampoo.....Left and returned in the night and there were people openly smoking just outside on the corridor, despite the hotel having a no smoking policy and a sign...

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Helpful?
Thank Horatio W
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. We are really disappointed to see that you did not fully enjoy your stay with us. First of all, let us assure you that the cleanliness of our establishment and our room is a priority to all our employees and it is not in our habits to...

Toledo, Ohio
Reviewed 3 weeks ago via mobile

Please don't waste your time with this hotel. Stayed here looking for a decent 3 star hotel. Loud noises constantly down the hallways. Beeping noise from the safe they never fixed. Said they would send someone and never did. Dirty. Terrible customer service. Loud trains pass the hotel frequently through the night and blare their horn. I would highly recommend...

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Helpful?
Thank Nate24193
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

We are sorry to read that your stay has not met your expectations. Let us assure you that we read every customers’ review as they help us know what we do right and what needs to be improved. To start, it is true that there is a train running behind the hotel. Some of our guests do not mind it...

Texas
Reviewed 3 weeks ago

It's been a minute since I wrote a review praising a hotel. I gladly write this review. I spoke Mr. Pappas last night regarding my appreciation for the both the quality and service of his hotel. This property, while older, is undergoing a massive renovation that, in my opinion, will rank it amongst 4-star properties in/around this area. My best...

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Helpful?
Thank Ask R
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you so much for taking the time to express your satisfaction on Trip Advisor. It makes us so happy to read such positive feedback from our guests! Provide good quality service is a priority to all our team and I am really pleased to read that you received a courteous, professional and personified service from our team, especially from...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Universal Palms Hotel is one block from Lockhart Stadium in the Cypress Creek business district, 11 miles from Fort Lauderdale-Hollywood International Airport, and 4 miles from the beach. Adjacent to Interstate 95, the hotel is four miles east of Florida's Turnpike and Lauderdale-by-the-Sea, nine miles from downtown Fort Lauderdale (Las Olas Boulevard), 10 miles from Port Everglades and Coconut Creek Casino, 13 miles from Sawgrass Mills, and 24 miles from Sawgrass Recreation Park (Everglades). Hotel amenities include the sundeck and pool, garden courtyard and exercise room. The hotel also offers free parking, Wi-Fi access in lobby and pool areas, and one of the largest pools in Ft. Lauderdale. ... more   less 

Additional Information about Universal Palms Hotel

Address: 4900 Powerline Road, Fort Lauderdale, FL 33309-3113
Region: United States > Florida > Broward County > Fort Lauderdale
Price Range: RM334 - RM667 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio
Hotel Style:
#38 Business Hotel in Fort Lauderdale
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Questions & Answers

Here's what travellers have asked, with answers from Universal Palms Hotel staff and other travellers.
41 questions
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Questions? Get answers from Universal Palms Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get a room behind the elevator if you are a light sleeper.”
 of 5 bubbles 653MikeP, 12 Jan 2017 | Read review
“Oh and the train is incredibly noisy, stay poolside or front side if you can.”
 of 5 bubbles LizyLizy, 4 Jan 2017 | Read review
“Not sure which rooms are good, but the pictures on their websites does not reflect the actual thing.”
 of 5 bubbles 339flexm, 31 Dec 2016 | Read review
“See my comments in the review.”
 of 5 bubbles askr2016, 28 Dec 2016 | Read review
“Try to get a room viewing the pool”
 of 5 bubbles Chunguita58, 16 Dec 2016 | Read review
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