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Universal Palms Hotel

Booking.comUS$58*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Universal Palms Hotel
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1,343 Reviews from our TripAdvisor Community

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Showing 1,087: English reviews
Reviewed 2 weeks ago

I will recommend all my friends coworkers and all. Joel Jeffrey Danielle excellent people very polite understanding and compassionate .will defintly be planing trips in the future to this hotel its hard to find good people like the staff.thank you all for making our trip somemorable we will never forget you all.

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Helpful?
Thank soraya p
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

We thank you for taking the time to review our hotel on TripAdvisor. We are truly happy to read that the service you received by our staff pleased you and made your visit memorable. Let us assure you that your good words will be transferred to them. Once again, we thank you for your time and your wonderful comments. It...

Hiram, Ohio
Reviewed 3 weeks ago

Bed was very uncomfortable. The front desk was somewhat helpful but really didn't do any more than necessary. The bar server was rude and very slow even though she was not busy. Most of the lounge chairs at the pool were ripped. Many custodial staff on duty but couldn't get towels without going to the front desk. They were not...

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Helpful?
Thank Amy C
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

Thank you for the time taken to write this review on Tripadvisor. We are disappointed to read about your experience in our hotel and to see that you did not fully enjoy your stay. The experience you describe is not the one that we are used to provide to our guests and we apologize for any inconvenience encountered. We take...

Sullivan, Maine
Reviewed 4 weeks ago

We booked online at this hotel because the website said they had shuttle service to the airport. After booking, we saw there was an $8 charge per person for the shuttle service to the airport. While we were checking in, we inquired about the shuttle and were told they don't have a shuttle. We were given a number to call...

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Helpful?
Thank Susan M
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

First of all, we would like to thank you for taking a few minutes to rate us on Tripadvisor. We are truly disappointed by the experience you are sharing with us. It is not in our habits to disappoint our guests and we apologize for the misunderstanding regarding our shuttle service. As indicated on our website, you have to reserve...

Knoxville, Tennessee
Reviewed 4 weeks ago

Couldn't stay I am a diabetic and as a diabetic my insulin must be cool and stored in a fridge but there was no fridge or handtowels. Could be a nice place if you don't require a fridge. Property was well maintained and seemed nice.

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Helpful?
1Thank Richard R
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

Thank you for taking the time to review our hotel on Google. We have to say that we are truly disappointed to read that you did stay with us since you did not find a fridge in your room. We do have some rooms with fridges and all furniture you need to assure your security and health and we are...

Fort Lauderdale, Florida
Reviewed 4 weeks ago

Since day one I have had issues they moved me three times book thru price line hotel is the worst ever it's one in the morning fire alarm going off since 11:30pm it's not 1:07 am hotel refuses to refund any part of my stay people are sleeping in the hotel lobby

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Helpful?
Thank allenmoure
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

Dear M. Moure, as we already told you on your Google review, we are sorry about the inconveniences encountered during your time with us. Please note that fire alarm going off during the night is a unique case that does not happen frequently. This is an annoying situation that is out of our control, unfortunately. If you would like to...

Reviewed 4 weeks ago via mobile

We stayed in a suite 2 nights. The rooms were generally clean and roomy. The staff was very helpful. The one complaint we have is that couches in both rooms and the carpeting in one room were stained and dingy. This alone sorely detracted from what could have been a 4 star rating otherwise. Something that visible and obvious can...

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Helpful?
Thank Dan R
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

First, we would like to thank you for taking the time to write us a review on TripAdvisor. We are glad to read that you were comfortable in our room and that the ones we assigned met your expectations. It is also nice to see that you received a friendly service from our staff. Otherwise, we take good note of...

Reviewed 4 weeks ago

I would always stay at this Hotel during my frequent visits to FLL. This time (2 weeks ago) they really sucked it to me. I goy a very large rate for a room and the service was OK at the front desk but the fact that there was no Internet service in all of the Hotel except the reception was...

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Helpful?
Thank PHILLIP M
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

We are truly sorry to read that your experience at our hotel was not up to your last stay with us and that your stay did not meet completely your expectations. We are really disappointed to read that the service you receive from our team has not answered your needs and let us assure you that this is not in...

Reviewed 4 weeks ago via mobile

From a disappointing start to an amazing rest of our stay, we were more than satisfied. After a 30hr drive and checked into a room exhausted after midnight, exhausted, it was not clean. (it was an honest mistake, not housekeeping). We were moved to a 2nd room & no hot water (still adjusting new boilers that were fixed next day)...

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Helpful?
1Thank Tricia A
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

Thank you for your great review on Tripadvisor, we are really glad to see that you had an amazing experience in our hotel. We are pleased to know that our service and location met your expectations and that it helped improving your stay. On that positive note, we would be happy to welcome you again soon in our hotel during...

Reviewed 18 March 2017 via mobile

Staff is very friendly! Amazing pool & restaurant! close to food, about 10 mins from the beach! Rooms were very clean (((: the pool is 8ft deep! They have birds in cages you can see that are very pretty.

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Helpful?
Thank morgan b
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

Thank you very much for taking the time to review our hotel on Trip Advisor, we are truly happy to see that you fully enjoyed your stay with us! It pleases us to read that you received a friendly service from our staff and that you had a great time by our pool! Moreover, we are happy to see that...

Reviewed 18 March 2017 via mobile

I had a great trip here! The room was awesome and perfect for my friend and I. The pool was right outside our room and super nice. Danielle and Jeff were so much help checking in and out, great staff with great personalities. Had a wonderful spring break thanks to them!!

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Helpful?
Thank Courtney E
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

Thank you so much for taking the time to review our hotel on Trip Advisor. We are truly happy to see that you fully enjoyed your stay with us! It pleases us to know that you received a professional and courteous service from Danielle & Jeff, let us assure you that we will pass them your kind words! Moreover, we...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Universal Palms Hotel is one block from Lockhart Stadium in the Cypress Creek business district, 11 miles from Fort Lauderdale-Hollywood International Airport, and 4 miles from the beach. Adjacent to Interstate 95, the hotel is four miles east of Florida's Turnpike and Lauderdale-by-the-Sea, nine miles from downtown Fort Lauderdale (Las Olas Boulevard), 10 miles from Port Everglades and Coconut Creek Casino, 13 miles from Sawgrass Mills, and 24 miles from Sawgrass Recreation Park (Everglades). Hotel amenities include the sundeck and pool, garden courtyard and exercise room. The hotel also offers free parking, Wi-Fi access in lobby and pool areas, and one of the largest pools in Ft. Lauderdale. ... more   less 

Additional Information about Universal Palms Hotel

Address: 4900 Powerline Road, Fort Lauderdale, FL 33309-3113
Region: United States > Florida > Broward County > Fort Lauderdale
Price Range: RM263 - RM709 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio
Hotel Style:
#38 Business Hotel in Fort Lauderdale
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Questions & Answers

Here's what travellers have asked, with answers from Universal Palms Hotel staff and other travellers.
43 questions
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Boston, MA
9 months ago

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Questions? Get answers from Universal Palms Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nowhere is quiet”
377lornam, 18 Apr 2017 | Read review
“No tips..states free wifi, but was not in our room. Read other reviews.”
883SandraG, 11 Apr 2017 | Read review
“No rooms place is the worst”
allenmoure, 28 Mar 2017 | Read review
“Please do not get the rooms on the side towards the Tri Rail track. You will be awaken at 4am by the noise of the train and horn.”
127phillipm, 25 Mar 2017 | Read review
“Avoid booking this hotel at all cost”
708hannab, 17 Mar 2017 | Read review
5 of 5
Booking.com
US$58* /night
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TripAdvisorUS$58
Expedia.comUS$65
TravelocityUS$65
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Prices are for 1 room, 2 adults
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