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Universal Palms Hotel

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Universal Palms Hotel
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1,268 Reviews from our TripAdvisor Community

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There are newer reviews for Universal Palms Hotel
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Showing 1,026: English reviews
1 review
Reviewed 20 July 2015

Angel and the others at the front desk were very nice. They went out of their way to assist me. It will be better when they upgrade the other floors 3&4th without the carpet. The train noise could get to you, but for the price it was good.

Helpful?
Thank leston h
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We appreciate that you took the time to submit a review. All feedback is important to us. However, we are always disappointed when our guest is not completely satisfied. I invite you to contact me directly regarding your stay. Peter,GM : 954-520-0990 More 

1 review
Reviewed 19 July 2015

Universal Palms Hotel - We travel a lot all over the USA. Nothing is perfect in the world but the staff at the UPH is great always trying to please its guest. My wife checked in no problem. The GM goes out there way to upgrade us at no charge he even left comps for drinks at the desk for... More 

Helpful?
Thank Horace G
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Dear sir, Thank you for the very kind compliments. It is always our goal to delight our guests beyond their expectations. It was our pleasure to be of service to you. More 

London
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 July 2015

Stayed for two nights at the hotel, used Hotwire and ended up with the universal palms. Arrived around 10pm to check in whilst someone had seen a room and wanted to check out immediately, wasn't a great impression. However the receptionist was so helpful, and we kept an open mind. Given it was 4th July weekend it was going to... More 

Helpful?
1 Thank jetsetter2727
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for taking the time to submit your feedback which is extremely important to us. Your comments will be addressed among all staff members at our weekly staff meeting... Safe travels. More 

Sarasota, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2015

The location of hotel is perfect for accessing Interstate quickly. The rooms are very clean and I had new linens which was an extra perk. The pool area is surprisingly very lush and tropical. The manager, Maritza was extremely professional and posed. She had to deal with a highly agitated guest and her boyfriend while I was waiting. I was... More 

Helpful?
1 Thank jman76152
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We are pleased that we were able to accommodate you during your stay in fort Lauderdale.Thank you for taking the time to compliment our hotel and staff. More 

Humacao, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2015

I booked this hotel for my birthday Maritza was very courteous and polite .i think this is the fourth time I stay in Florida and I had never met a great crew like this..I will like to return next year .Fortlauderdale is a great place to visit.Universal Palms see you soon!

Helpful?
1 Thank Damaris P
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the kind review. We look forward to your return. More 

Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2015

Im stay a weekend,everything is clean in the room,nice pool,the lobby are beautiful,we past good time there,I love a 95 next,airport,diferents place for eat...the crew is fantastic, Jeanette help us with my laugage and she take care us...so nice!!...Defitnetly we come back!!

Helpful?
1 Thank cruzj20152015
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for taking the time to compliment our hotel and staff. We welcome your return. More 

Concord, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2015

I booked three nights through American Airlines (AA), I saw the location, attempted to cancel and AA refused. My wife, two children and I stayed at the hotel one night, it was impossible to sleep because of the trains traveling at night. The are is ghetto.

Helpful?
2 Thank narval555
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Your feedback is important to us and your review will be taken into consideration at our weekly staff meeting. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2015

Maritza is very sweet and does a great job at welcoming guest! After a long day of traveling, this was a great place to stay for the night. Pool view is beautiful at night especially. The air works well, had nice bathroom counter top area and bathroom is okay size. They even have shower gel and soap dispensers in the... More 

Helpful?
2 Thank Courtney C
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for complimenting our hotel and staff. We hope you will stay with us again in the future. More 

Palm Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2015

I like her service, specially when she gives the service to me. Always walk away with a beautiful smile. I would recommend this place to my family and friends thanks to Maritza. I believe that her service is one of the best services I ever received in my life.

Helpful?
1 Thank Ric_rdo2015
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We are pleased that you will recommend us and thank you for complimenting the lovely Maritxa. More 

A TripAdvisor Member
Reviewed 29 June 2015 via mobile

Fantastic experience. Was in town because we are relocating to FL. Came in and asked to see a room before we booked because the previous hotel we had stayed in was terrible. Went in and saw that it was clean and well maintained. Sherrell at the front desk was super friendly and helpful. We stayed an extra unplanned night because... More 

Helpful?
Thank A TripAdvisor Member
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I am happy that you enjoyed your stay. It was our pleasure to have you as our guest and thank you for taking the time to compliment our hotel and staff. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Universal Palms Hotel is one block from Lockhart Stadium in the Cypress Creek business district, 11 miles from Fort Lauderdale-Hollywood International Airport, and 4 miles from the beach. Adjacent to Interstate 95, the hotel is four miles east of Florida's Turnpike and Lauderdale-by-the-Sea, nine miles from downtown Fort Lauderdale (Las Olas Boulevard), 10 miles from Port Everglades and Coconut Creek Casino, 13 miles from Sawgrass Mills, and 24 miles from Sawgrass Recreation Park (Everglades). Hotel amenities include the sundeck and pool, garden courtyard and exercise room. The hotel also offers free parking, Wi-Fi access in lobby and pool areas, and one of the largest pools in Ft. Lauderdale. ... more   less 

Additional Information about Universal Palms Hotel

Address: 4900 Powerline Road, Fort Lauderdale, FL 33309-3113
Region: United States > Florida > Broward County > Fort Lauderdale
Price Range: RM325 - RM809 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio
Hotel Style:
#38 Business Hotel in Fort Lauderdale
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Questions & Answers

Here's what travellers have asked, with answers from Universal Palms Hotel staff and other travellers.
38 questions
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Questions? Get answers from Universal Palms Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick the 5th floor”
 of 5 bubbles cruzjanely912, 2 Dec 2016 | Read review
“Rooms facing the Pool have better view”
 of 5 bubbles j0grim, 30 Nov 2016 | Read review
“Avoid rooms located close to train tracks.”
 of 5 bubbles ContemporaryGomer, 28 Nov 2016 | Read review
“Keep your room avay from street and train crossing”
 of 5 bubbles AndersStenK, 5 Nov 2016 | Read review
“Poolside will somewhat make for less noise from traffic and train, but not totally block it.”
 of 5 bubbles GypsySS, 2 Nov 2016 | Read review
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