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Universal Palms Hotel

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Universal Palms Hotel
Universal Palms Hotel
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1,307 Reviews from our TripAdvisor Community

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Showing 1,060: English reviews
Miami, Florida
Reviewed 7 September 2015

Outstanding customer service is difficult to come across nowadays, but the personnel at this hotel truly defines the definition of just that. I had booked the room over a third party app just minutes before walking into the hotel to pick up the key for our queen size room. The receptionist assisted me with avoiding the 50 dollar non-tourist fee...

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Helpful?
Thank Jeanette N
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for complimenting our hotel and staff members. It was our pleasure to be of service to you. We look forward to your next visit.

England (north east)
Reviewed 5 September 2015

First of all as long as the place is clean I am usually happy. It was clean but it could defiantly do with some money spending on the extra and in the rooms. The lobby and bar area are fantastic, the rooms are clean but so much could be done to make them better such as the curtain rails were...

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Helpful?
Thank lijaan
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the many compliments. As for your concerns, we will review them at our staff meeting so that we may make improvements. The trains are beyond our control and some days are less active than others. However, the city has committed to converting the nearby crossing to a quiet zone which limits horn sounding to emergencies only.

Fort Lauderdale, Florida
Reviewed 2 September 2015

Hotel is obviously older but they are renovating. The lobby is beautiful. If this is where they are going the hotel will be very nice. Right now it still feels a little tired. Rooms were clean and fine but rugs need upgrading. Staff was fantastic and very accomodating. We requested a small refridgerator and they not only took care of...

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Helpful?
Thank Dan C
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the many compliments. As for your concerns, we will review them at our staff meeting so that we may make improvements.

Rochester, New York
Reviewed 29 August 2015

The room telephone was flashing that I have a message when I arrived, but I eventually learned that I didn't really have a message. Three times I called for maintenance to either tell me how to shut off the flashing light, or for them to come to the room and shut it off themselves. By the third time, they said...

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Helpful?
Thank Doug F
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for selecting Universal Palms Hotel for your stay in Fort Lauderdale. Your feedback is important to us and your comments will be taken into consideration at our weekly staff meeting.

Brantford, Canada
Reviewed 28 August 2015

Booked for two nights but after no sleep at all we checked out and would never ever go back to this hotel again. Firstly it is nothing like the pictures on there website except maybe the foyer is quite nice but the rest of the place is well below par. The worst part was the noise, the highway is bad...

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Helpful?
2Thank skybluekid1
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the compliments. The concerns you mention will be reviewed at our staff meeting. By the way, all rooms are in the process of being renovated as they come available.

Reviewed 27 August 2015

The hotel is not too far from the airport. You can tell that it used to be pretty seedy back in the day, but they have made some positive changes. I actually reserved my room when I touched down to Ft Lauderdale. I read some of the reviews about the train issue, but that wasn't much of a concern for...

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Helpful?
2Thank Malcolm C
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for selecting Universal Palms Hotel for your stay in Fort Lauderdale. Your comments are appreciated and will be reviewed at our staff meeting.

Fll
Reviewed 26 August 2015

The double bed queen room wasn't what I expected, front desk service was great. Got a free upgrade. The suite was nice but there was no wifi, which was very inconvenient. I had to go into the lobby area to connect. Furthermore no local call, a deposit is required and the annoying TRAIN that runs none stop. Difficult to get...

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Helpful?
Thank George A
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

I’m sorry that your stay did not live up to your expectations. Your comments will be reviewed at our weekly staff meeting as all reviews are. We pride ourselves on seeking opportunities to improve and this will be one of them. I invite you to contact me directly regarding your stay. Peter Pappas, General Manager: 954-520-0990

Nassau, New Providence Island
Reviewed 24 August 2015

The room that we initially booked was not ready upon our arrival so in order to avoid prolonged waiting, we were upgraded to a larger room at no additional cost. The room had a pool view to the front but we were able to see and hear the trains as they passed on a daily basis. However, it did not...

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Helpful?
Thank Marva S
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We were happy to be of service to you during your family vacation, especially Joel. We would be more than pleased to have you as a returning guest.

Sunny Isles Beach, Florida
Reviewed 23 August 2015

A nice getaway in-town, very family friendly, especially nice are the "tiki" patio tables poolside where Mom and Dad can enjoy while the kids play in the gorgeous pool! Waterfountains everywhere make it a true tropical paradise. Very friendly service, clean and well designed rooms, its located just off I-95, close to shopping and the Hollywood-Fort Lauderdale airport.

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Helpful?
Thank GKennedy2013
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the compliments. It was our pleasure to accommodate you. We hope you are able to visit us in the not to distant future.... Safe travels.

Reviewed 23 August 2015

The hotel is fine and the rooms are very good. Service at the front desk was good, and the supervisor Marixa is great, very efficient and kind, and had always a quick solution for every issue. Overall a good place to stay.

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Helpful?
1Thank Odranoel A
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for selecting our hotel for your stay in fort Lauderdale. Your kind words are greatly appreciated.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Universal Palms Hotel is one block from Lockhart Stadium in the Cypress Creek business district, 11 miles from Fort Lauderdale-Hollywood International Airport, and 4 miles from the beach. Adjacent to Interstate 95, the hotel is four miles east of Florida's Turnpike and Lauderdale-by-the-Sea, nine miles from downtown Fort Lauderdale (Las Olas Boulevard), 10 miles from Port Everglades and Coconut Creek Casino, 13 miles from Sawgrass Mills, and 24 miles from Sawgrass Recreation Park (Everglades). Hotel amenities include the sundeck and pool, garden courtyard and exercise room. The hotel also offers free parking, Wi-Fi access in lobby and pool areas, and one of the largest pools in Ft. Lauderdale. ... more   less 

Additional Information about Universal Palms Hotel

Address: 4900 Powerline Road, Fort Lauderdale, FL 33309-3113
Region: United States > Florida > Broward County > Fort Lauderdale
Price Range: RM312 - RM829 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio
Hotel Style:
#38 Business Hotel in Fort Lauderdale
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Questions & Answers

Here's what travellers have asked, with answers from Universal Palms Hotel staff and other travellers.
41 questions
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Questions? Get answers from Universal Palms Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't no is would help but try the pool area rooms , we were in the front street side and the train going by all the time was very loud,”
 of 5 bubbles barbarajS819CF, 16 Feb 2017 | Read review
“Get a room not facing I-95 and train tracks (which happen to pass very close to hotel)”
 of 5 bubbles alane917, 15 Feb 2017 | Read review
“5th floor is excelent”
 of 5 bubbles vidaliasantana, 14 Feb 2017 | Read review
“pool view is quieter”
 of 5 bubbles bernardb832, 13 Feb 2017 | Read review
“Rooms above the second floor are much quieter”
 of 5 bubbles brains1210, 11 Feb 2017 | Read review
5 of 5