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Universal Palms Hotel

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Universal Palms Hotel
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1,306 Reviews from our TripAdvisor Community

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Showing 1,059: English reviews
Dallas, TX
Reviewed 2 August 2015

I would have gave 5 stars but the Mosquitos are out control. Hotel is very for the price. The lady at the front was very nice. Rooms are clean I love they give you plenty of towels in your room. a++++

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Helpful?
2Thank brownard
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the compliments and the high review scores. We most certainly will be looking into the mosquito concern you spoke of and we apologize for the inconvenience.

Orlando, Florida
Reviewed 31 July 2015

The interior was okay...it seemed clean and newly renovated. The AC was not blowing cold the entire time, so that was annoying and the room smelled damp when we arrived. We were too tired to complain. Okay for just one night. ALSO! There's a TRAIN. Yup and you can hear it. Came by a couple times in the night.

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Helpful?
Thank Shonoey
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for choosing the Universal Palms Hotel for your stay in Fort Lauderdale. We appreciate your feedback. The issues you've mentioned will be discussed among staff members in order to make the necessary improvements.

Reviewed 24 July 2015

I travel a lot during the year on business/vacation and after reading a few reviews I was skeptical, but gave it a shot; I usually stay at the Westin by the beach, I must say it was well worth booking a room at UPH. This time around I was traveling for fun. I called the day before I arrived, and...

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Helpful?
1Thank jpagan924
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the kind review. We are happy that you chose our hotel this time around. It was our pleasure to have you as our guest. We hope you will select us again when you're in town on business. By the way, we have a program that offers discounted stay rates to business travelers at no charge. If you...

Reviewed 20 July 2015

Angel and the others at the front desk were very nice. They went out of their way to assist me. It will be better when they upgrade the other floors 3&4th without the carpet. The train noise could get to you, but for the price it was good.

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Helpful?
Thank leston h
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We appreciate that you took the time to submit a review. All feedback is important to us. However, we are always disappointed when our guest is not completely satisfied. I invite you to contact me directly regarding your stay. Peter,GM : 954-520-0990

Reviewed 19 July 2015

Universal Palms Hotel - We travel a lot all over the USA. Nothing is perfect in the world but the staff at the UPH is great always trying to please its guest. My wife checked in no problem. The GM goes out there way to upgrade us at no charge he even left comps for drinks at the desk for...

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Helpful?
Thank Horace G
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Dear sir, Thank you for the very kind compliments. It is always our goal to delight our guests beyond their expectations. It was our pleasure to be of service to you.

London
Reviewed 19 July 2015

Stayed for two nights at the hotel, used Hotwire and ended up with the universal palms. Arrived around 10pm to check in whilst someone had seen a room and wanted to check out immediately, wasn't a great impression. However the receptionist was so helpful, and we kept an open mind. Given it was 4th July weekend it was going to...

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Helpful?
1Thank jetsetter2727
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for taking the time to submit your feedback which is extremely important to us. Your comments will be addressed among all staff members at our weekly staff meeting... Safe travels.

Sarasota, Florida
Reviewed 16 July 2015

The location of hotel is perfect for accessing Interstate quickly. The rooms are very clean and I had new linens which was an extra perk. The pool area is surprisingly very lush and tropical. The manager, Maritza was extremely professional and posed. She had to deal with a highly agitated guest and her boyfriend while I was waiting. I was...

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Helpful?
1Thank jman76152
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We are pleased that we were able to accommodate you during your stay in fort Lauderdale.Thank you for taking the time to compliment our hotel and staff.

Humacao, Puerto Rico
Reviewed 9 July 2015

I booked this hotel for my birthday Maritza was very courteous and polite .i think this is the fourth time I stay in Florida and I had never met a great crew like this..I will like to return next year .Fortlauderdale is a great place to visit.Universal Palms see you soon!

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1Thank Damaris P
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for the kind review. We look forward to your return.

Connecticut
Reviewed 6 July 2015

Im stay a weekend,everything is clean in the room,nice pool,the lobby are beautiful,we past good time there,I love a 95 next,airport,diferents place for eat...the crew is fantastic, Jeanette help us with my laugage and she take care us...so nice!!...Defitnetly we come back!!

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Helpful?
1Thank cruzj20152015
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for taking the time to compliment our hotel and staff. We welcome your return.

Concord, California
Reviewed 6 July 2015

I booked three nights through American Airlines (AA), I saw the location, attempted to cancel and AA refused. My wife, two children and I stayed at the hotel one night, it was impossible to sleep because of the trains traveling at night. The are is ghetto.

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2Thank narval555
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Your feedback is important to us and your review will be taken into consideration at our weekly staff meeting.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Universal Palms Hotel is one block from Lockhart Stadium in the Cypress Creek business district, 11 miles from Fort Lauderdale-Hollywood International Airport, and 4 miles from the beach. Adjacent to Interstate 95, the hotel is four miles east of Florida's Turnpike and Lauderdale-by-the-Sea, nine miles from downtown Fort Lauderdale (Las Olas Boulevard), 10 miles from Port Everglades and Coconut Creek Casino, 13 miles from Sawgrass Mills, and 24 miles from Sawgrass Recreation Park (Everglades). Hotel amenities include the sundeck and pool, garden courtyard and exercise room. The hotel also offers free parking, Wi-Fi access in lobby and pool areas, and one of the largest pools in Ft. Lauderdale. ... more   less 

Additional Information about Universal Palms Hotel

Address: 4900 Powerline Road, Fort Lauderdale, FL 33309-3113
Region: United States > Florida > Broward County > Fort Lauderdale
Price Range: RM312 - RM825 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio
Hotel Style:
#38 Business Hotel in Fort Lauderdale
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Questions & Answers

Here's what travellers have asked, with answers from Universal Palms Hotel staff and other travellers.
41 questions
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Questions? Get answers from Universal Palms Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't no is would help but try the pool area rooms , we were in the front street side and the train going by all the time was very loud,”
 of 5 bubbles barbarajS819CF, 16 Feb 2017 | Read review
“Get a room not facing I-95 and train tracks (which happen to pass very close to hotel)”
 of 5 bubbles alane917, 15 Feb 2017 | Read review
“5th floor is excelent”
 of 5 bubbles vidaliasantana, 14 Feb 2017 | Read review
“pool view is quieter”
 of 5 bubbles bernardb832, 13 Feb 2017 | Read review
“Rooms above the second floor are much quieter”
 of 5 bubbles brains1210, 11 Feb 2017 | Read review
5 of 5