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Absolutely the worst the dirtiest and by far the smelliest place I have ever been in. The room smelled like cat urine that was baked in the sun mixed with the smell of mold. I promptly ask d to change my room and was given...More
Response from TownePlaceLauderdale, Manager at TownePlace Suites Fort Lauderdale WestResponded 11 June 2018
Good Morning Valued Guest,
I am in receipt of your concerns and I am pleased to respond on behalf of the Towne Place Suites Marriott.
The staff at the Towne Place Suites has always been committed to accomplishing one important objective in welcoming guests to...More
For the expensive prices it charges nowadays one could be served smoked trout, caviar or eggs cooked to order in a beautiful and nice restaurant in a mid range hotel in most European cities. Here I wasn't served even a greek youghurt . Furthermore,the size...More
Response from TownePlaceLauderdale, Manager at TownePlace Suites Fort Lauderdale WestResponded 27 May 2018
Thank you for choosing the TownePlace Suites Fort Lauderdale West for your recent travels to Fort Lauderdale.
As part of our continued commitment to renew our property décor, we apologize for any inconvenience our small breakfast room caused. Providing the highest level of...More
I cannot say enough good things about Rose, the Front Desk Supervisor, Lisa the Night Auditor and Shenice in the resturant. All were professional in performing their jobs which made the stay exceptional. My cable did not work on the last night but the hotel...More
Response from TownePlaceLauderdale, General Manager at TownePlace Suites Fort Lauderdale WestResponded 22 May 2018
Good Morning ramath06,
Thank you for sharing your positive comments. We are delighted to hear we met if not exceeded your expectations. I have shared your comments with the entire staff. We look forward to serving you again, when your travels bring you back to...More
Everything went well upon our arrival and the gentleman at the front desk was very helpful. Our room was clean and just fine for our one night stay. However, we would have been very comfortable if we could have stayed longer. We were going on...More
Thank Joy F
Response from TownePlaceLauderdale, Manager at TownePlace Suites Fort Lauderdale WestResponded 5 March 2018
Thank you for taking the time to share your experience with us. You are a valued guest. Our goal is to meet if not exceed the expectations of all our guests. I am delighted to hear you enjoyed your stay. I have shared...More
This hotel ignored that I had requested for my room to be booked with Marriott points and charged my card for almost $300 for one night. They then refused to help me and in the midst of me explaining the chain of events (initial phone...More
Thank Steve A
Response from TownePlaceLauderdale, Manager at TownePlace Suites Fort Lauderdale WestResponded 16 February 2018
We recognize your time is valuable and appreciate the feedback you have provided on the Trip Advisor Survey. We would like to apologize for the inconvenience you experienced. We appreciate you choosing Marriott hotels as your preferred hotel choice. After careful review of...More
Response from TownePlaceLauderdale | Property representative |
The credit card will be authorized for room and tax along with $20.00 per night for incidentals. The authorization will be released after check out and returned to your card within 3-5 business days. I... More
The credit card will be authorized for room and tax along with $20.00 per night for incidentals. The authorization will be released after check out and returned to your card within 3-5 business days. I hope this helps and look forward to your arrival.