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Stayed at this property from September 8,2017 to April 4, 2018. The front staff, especially Annia and Andrea always took care of my needs and were pleasant and professional. Housekeeping did a good job of keeping my room clean. Property is close to stores and...More
Response from Julia R, Guest Relations at WoodSpring Suites Fort Myers SoutheastResponded 3 weeks ago
Thank you for the terrific review of our hotel. The WoodSpring Suites team is glad to hear you enjoyed your stay with us and that our location was convenient for you. Our goal is to provide guests with a hospitable environment that is affordable, clean,...More
Bugs in the room, hair on the bed linens, police at the property, employee was in my room and it wasn't for housekeeping or maintenance. I did not feel safe or clean at this extended stay property. Poor.
Thank Randal M
Response from Julia R, Guest Relations at WoodSpring Suites Fort Myers SoutheastResponded 20 April 2018
Thank you for sharing your experience. What you described is not typical and we thank you for letting us know. Best wishes in your future travels
I wouldn’t recommend staying here. I found a cockroach in my room. I will not recommend this place to anyone. 😩 we come to Ft Meyers every year, I will stay as far away as possible. Plan to talk to manager!More
Thank Kelly D
Response from Jason A, Guest Relations Manager at WoodSpring Suites Fort Myers SoutheastResponded 3 April 2018
" Thank you for your recent review. We value your feedback and apologize that we did not meet our promise to you of a clean room. This is not typical of a stay at WoodSpring Suites. We are addressing this issue with the staff to...More
Barebones everything, from check in, to room conditions, bed, bedding, hotel amenities. At check in the card did not work 3 X so we finally demanded a different room. Non-smoking rooms not available at check in time 3pm so needed to return an hour later....More
Thank Katherine S
Response from Jason A, Manager at WoodSpring Suites Fort Myers SoutheastResponded 3 April 2018
" Thank you for your review. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected. We know most hotels provide daily cleaning and other amenities so that is a natural expectation. WoodSpring Suites...More
What a dump!!!! Not only did they not tell me that they are still building the "hotel" but it was already dirty, filthy! The room was like piled together with different furniture they could have picked up on the road side, so as well the...More
Response from WoodSpringSupport | Property representative |
Hi, FrancoLema. No - we have limited front desk hours (but staff is always available). No - we clean our rooms every other week and between guests (unless you ask for additional cleaning at the front desk).