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So we arrived at 230pm check in is at 3pm.Were told to wait while reception checked whether our room was ready. In the meantime Chinese group came on and were given rooms. Then we got ours. Why was that?
Then in the room no bedding...More
Response from YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes)Responded 2 weeks ago
Thank you for your recent stay with us and for taking the time to share your observations! Firstly, please accept our apologies that we failed to meet your expectations as we work very hard on behalf of all our guests. Without the specific...More
We had booked the hotel for an overnight stay prior to taking a cruise from Miami the following day.
Unfortunately, our flight got cancelled and we were delayed until the following morning due to an incident at the Fort Lauderdale airport.
We therefore could not...More
1 Thank Bindu T
Management response:Responded 27 July 2017
Thank you for staying with us and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the service received. Our hotel aims to provide a truly unique experience, and we are thrilled...More
The hotel itself has been recently renovated it is in the final process. The real most beautiful and comfortable. The refrigerator did not work but that was not a huge deal to us. The main issue was road noise. We had a fourth floor room...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes)Responded 2 weeks ago
Thank for taking the time to write us your review and for letting us host you on this recent trip. I understand the fridge did not work and the noise from the highway could be heard from your room. I am sorry that...More
We booked 2 suites fro our stay on 18 December 2017, & we were given 2 double rooms each with a pull out sofa bed instead of the expected two double beds. We were allocated these on the third floor, which was in the throes...More
1 Thank hussellj
Response from Yenny B, Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes)Responded 3 January 2018
We are very sorry to hear that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to...More
All rooms open with cards, of course, like all modern restaurants. The problem is that the cards do not open the rooms. First night had to require the services of the security guard who also had problems opening the door. Second and third days I...More
Thank Roberto R
Response from Yenny B, Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes)Responded 27 November 2017
First I would like to thank you for taking the time to advise of your recent stay in our hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide...More
Response from YourReviewMatters | Property representative |
Half way there, top two floors are completed, 3rd floor almost done too!! As far as restaurants, there is fast food within a short walk but nothing as far as a proper sit-down restaurant ... but with Uber/Lyft, you're only a... More
Half way there, top two floors are completed, 3rd floor almost done too!! As far as restaurants, there is fast food within a short walk but nothing as far as a proper sit-down restaurant ... but with Uber/Lyft, you're only a quick trip away if you don't have a vehicle. Safe travels