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Holiday Inn Express Miami-Hialeah (Miami Lakes)

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Holiday Inn Express Miami-Hialeah (Miami Lakes)
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376 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Miami-Hialeah (Miami Lakes)
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Showing 219: English reviews
ORD
Reviewed 12 January 2014

Had a recent stay. Room a bit dark, not as fresh look/appearance as most HIX I've stayed at. Bed/pillows/linens were ok. Free parking & Wi-Fi. Normal breakfast offerings, staff was terrific in terms of keeping things fresh/warm/stocked. Rate was decent & I needed a stay for the Big Win 2014 promo, otherwise I'd choose elsewhere to stay unless you need...

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Helpful?
Thank SweetWillie
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear SweetWillie, Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the friendliness of our staff. Please allow us to apologize for the shortfalls you have experienced during your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you for staying and...

Hialeah, Florida
Reviewed 12 January 2014

i was here for 1 night with my family, we had 2 rooms, the front desk staff is ok, not overly as pleasant as my previous visit a few years ago but still somewhat nice, my only issue with this hotel would have to be the maintenance guy kicking my family out of the pool area telling them it was...

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Helpful?
1Thank LadyJKin
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear LadyJKin, Thank you for being an IHG Rewards Club Platinum member and for leaving us a feedback. Please allow us to apologize for the over-all experience you had during your stay. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we hope...

Bridgetown, Barbados
Reviewed 9 January 2014

The only downside to this hotel is the location. Transportation makes it much easier and convenient to get to the mall, which is too far to walk and difficult to get a taxi. Fortunately we had transportation so it was not a hassle getting around.

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Helpful?
Thank Michele P
Port of Spain, Trinidad
Reviewed 5 January 2014 via mobile

My husband and I spent 2 days at your hotel to tone down from a fantastic vacation trip in Las Vegas. We had made a reservation at another hotel (a few meters from yours) and upon getting there we met the most unprofessional and discourteous csr. Which made us immediately cancel our booking with them and chose yours. It was...

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2Thank 1wendytnt
Lowell, Massachusetts
Reviewed 29 December 2013

I picked this hotel after reading Tripadvisor - I was very cynical about some of the reviews calling out names of all the staff. I thought it to be unusual that so many people would find similar ways to praise a hotel - for reference try any other hotel and see how many times staff are mentioned in Tripadvisor reviews....

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Helpful?
1Thank Frantix
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Frantix, We greatly appreciate that you shared your positive comments about your stay at the Holiday Inn Express & Suites Miami-Hialeah on the TripAdvisor website. Thank you for chosing to stay with us and that you recommend our hotel. Next time you are back in the Miami-Hialeah area, please feel free stay with us again. I would personally like...

Munich, Germany
Reviewed 21 December 2013

we stayed from Nov 12the untill Nov 17the 2013 at your Hotel. I would like to express our thanks to ,Nayda,Loreso Michell,Jamason and all others who pleased us during our stay. Our stay was verry nice, because of your Staff, all of them , hope we did not forget anyone,were so helpfull and always so friendly in answerring any questions...

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Helpful?
Thank cecilemritz
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Thank you for your kind review! I am very pleased to hear that our staff was friendly and our service was memorable. I will be sure to pass along your comments to these hotel associates and their supervisor. We hope that you will stay with us again the next time you are visiting our area. Warm Regards, Rosalyn Long Laso...

Winter Haven, Florida
Reviewed 14 December 2013

I Have to travel for business quite often. I have stayed a several hotel chains, I will now only stay at the Holiday Inn Express when I'm in the Miami area. I stayed 5 nights at this hotel and I felt very safe and welcomed. The hotel was spotless and all of the staff was so accommodating. Every person from...

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Helpful?
Thank Michelle L
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Michelle L., We are delighted that you enjoyed your stay at the Holiday Inn Express and Suites Hialeah-Miami Lakes! We appreciate your kind words about the hotel and our staff. Our entire team takes great pride to ensure they deliver exceptional service to every guest. We are pleased that you found it safe, welcoming, very clean and we exceeded...

Orlando, Florida
Reviewed 6 November 2013

We stayed for several nights while on a business trip, The staff at this hotel far exceeded my expectations. Upon arrival I was met by Nayda & Lorenzo and my check in was quick and we were given a fabulous room. Nayda noticed that I was not a IHG rewards member and immediately helped me become a member to receive...

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Helpful?
1Thank pattyb1234
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Pattyb1234, Thank you so much for taking the time to write about your recent stay at our hotel. Your comments have been shared with our staff and we are delighted that you were happy with your stay. I also am pleased to know that Nayda, Lorenzo, Ana, Owen, Midloune & Lawanda were empathetic towards your needs and were able...

Orlando,FL
Reviewed 5 November 2013

We stayed overnight at this hotel. The rooms are comfortable and beds very comfortable. Nice hot breakfast to send you on your way! We are a family of 4. Access to rooms and doors are by credit card type key. We were able to put a pass for parking on our dash. Saw a security guard checking cars for unauthorized...

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Helpful?
1Thank ElaineOrlando_FL
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear ElaineOrlando, Thank you for your positive feedback! It was nice to hear that you found our beds very comfortable. Our mattress' are fairly new and we often receive positive comments regarding "a great night's sleep". I am pleased to hear that you were also able to take advantage of our delicious, complimentary hot breakfast buffet. It is a value...

Jacksonville, Florida
Reviewed 22 October 2013

I stayed here four nights while on business. The room smelled musty and was very humid. My eyes itched so bad that I had to take an allergy pill. Members. of a family party adjacent to my room spent most of the night knocking on each other's doors and where were very loud. I awoke to a roach crawling on...

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Helpful?
Thank FloridaGirl74
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear FloridaGirl74, Thank you for taking the time to share your feedback about your recent stay with us. It is great to know your concerns were addressed by our staff during your stay. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the room condition....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located just minutes from Miami International Airport and Opa-Locka Airport, the Holiday Inn Express Hotel & Suites is your best choice in Hialeah-Miami Lakes-Medley. Our hotel features 146 guestrooms which include 68 suites and 4 Jacuzzi suites.The Holiday Inn Express Hotel & Suites is your ideal destination. Imagine having all the space and tools you need for buisness, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. Our business center is there for copying, faxing, and features two computer workstations. If you're here for pleasure, you are just minutes away from outstanding shopping which include several malls, dining, entertainment and all the adventures that Miami is famous for.We provide all our guests with amenities that help ensure that your stay is comfortable and productive. Key amenities such as complimentary Stay Smart (hot) breakfast, free wireless high-speed Internet access throughout entire hotel, 24-hour fitness center, outdoor pool, and ample parking are just some of the comforts our hotel provides to help make your stay with us exceptional. ... more   less 

Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Address: 6650 W 20th Ave, Hialeah, FL 33016-2611
Region: United States > Florida > Hialeah
Price Range: RM489 - RM924 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Miami-Hialeah (Miami Lakes) staff and other travellers.
8 questions
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Questions? Get answers from Holiday Inn Express Miami-Hialeah (Miami Lakes) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor at the end of corridor to keep traffic outside to a minimum + away from the motorway”
 of 5 bubbles johnnyk896, 20 Nov 2016 | Read review
“The rooms facing the highway is my preferred choice”
 of 5 bubbles 001akimc, 17 Nov 2016 | Read review
“Go to another hotel”
 of 5 bubbles BROWNING812, 29 Oct 2016 | Read review
“WIFI is terrible”
 of 5 bubbles Traveler121429, 21 Sep 2016 | Read review
“Ask for non-smokers room”
 of 5 bubbles rajeshk761, 6 Sep 2016 | Read review
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