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Holiday Inn Express Miami-Hialeah (Miami Lakes)

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Holiday Inn Express Miami-Hialeah (Miami Lakes)
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387 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Miami-Hialeah (Miami Lakes)
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Showing 225: English reviews
Kissimmee, Florida
Reviewed 20 March 2013

My son and I stayed there for one night and wished it was for more. The front desk clerk was veery friendly and recognized my status as a platinum member. The room was very spacious and clean and the beds comfortable. The breakfast was good and all the staff were very friendly.

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Helpful?
1Thank MiamiJoe55
Dyer, Indiana
Reviewed 16 March 2013

The hotel staff is extremely friendly and have great personalities. They were very at tentative to anything we needed. The bed was a bit uncomfortable and the rooms are showing signs of age. The breakfast that is included is typical of any property within this price point.

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Helpful?
Thank JackV0611
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear JackV0611, Thank you for taking the time to review our property. We are always happy to provide a consistently clean, comfortable and courteous place for our guest to stay. It's always a pleasure to hear our staff go above and beyond to make our guest stay a pleasant one. I am sorry to hear that our room accommodation did...

Reviewed 10 March 2013

I was on a work trip and booked with the president of my division. His normal hotel was booked and his admin from Dallas picked this instead without much knowledge of the area. The staff was very nice. However, the condition of the hotel was poor. Elevators always smelled funny. Hotel interior was dated and dingy. Luckily my husband decided...

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Helpful?
1Thank AnniePie4444
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear AnniePie4444, Thank you for staying with us and for taking the time to write a review. Let me take this opportunity to offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you. The feedback we receive from our valued guests, like you, enables us to target problem areas and...

Ontario, California, United States
Reviewed 3 March 2013

Great Manager, Owen was very compassionate. I was very pleased with my 8-day stay & I will definitely stay in this hotel again. Front desk was good! Ana, in the breakfast area was excellent. Overall everything was great!

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1Thank Susan C
Clinton, Connecticut
Reviewed 1 March 2013

Hotel was clean and services reliable. We did our reservations through a 3rd party (.com) vendor and dispite our specific request were booked into a room with a pull out couch counting as a second bed. Apparently a "fold out couch" counts as a bed. Becuase it was booked through another vendor - on site managment were not able to...

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Helpful?
Thank Todd B
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Todd B, Thank you for your feedback and for choosing our hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the cleanliness of the room, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables...

Miami, Florida
Reviewed 11 February 2013

Despite we picked up a non smoking bedroom, it was smelling like cigarrets, really bad. And the elevators were not functioning properly, they would dropp 6 inches before moving to the next floor. It's not the worst hotel but is not the best either. And if you pick up a movie on demand to put it on your bill, ASK...

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1Thank Danielagh_2012
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Danielagh_2012, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the elevator and the room smell. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate...

Suwanee, Georgia
Reviewed 29 January 2013

Having stayed at plenty of HIE's before, I expect a lot from them. This one was average at best. The rooms on the front side of the hotel are very noisy even at nighttime and the beds and pillows are rather uncomfortable. The front-desk service I received was exceptional though which was greatly appreciated. Biggest drawback was the breakfast service...

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Helpful?
Thank Sizzla36
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear sizzla36, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the service you received from our staff and or any inconvenience you experienced due to the outside noise. The feedback we receive from our...

Seymour, Tennessee
Reviewed 23 January 2013

We were upgraded to a hot tub suite - but right behind the elevator. As noted in other reviews, could hear the beeping of the elevator. But don't worry, the elevator noise was blocked out by the noise of the a/c unit in the room. When we told the staff of the issues, they didn't care and said they'd make...

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Helpful?
Thank susankate
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear susankate, Thank you for your time in writing us a review. I am deeply sorry that on this day we were not able to be at par with your expectations particularly with the noise levels experienced and service received from our staff. I have taken note and wish to thank you for bringing these unsatisfactory circumstances into our attention...

Grahamstown, South Africa
Reviewed 31 December 2012

We enjoyed our 2 night stay in Miami, between the Keys and the Everglades. The hotel was busy but not noisy. Unfortunately no platinum upgrade, but a welcome complimentary parcel. Staff were polite and helpful. Ordered Chinese takeout on their recommendation and were happy. Internet was slow, the only downside.

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1Thank uncleRB
Curitiba
Reviewed 16 December 2012

Holiday inn is one of my favorites hotel chains but after staying in this terrible hotel i'll think twice before choose to stay in Holiday Inn again. The hotel is situated in a busy area, near highway, so near that you can her all the traffic, all night long. We stayed in a room far from elevator but it was...

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Helpful?
1Thank RMacari
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear RMacari, Thank you for staying with us and taking the time to express your thoughts and concerns. I can assure you that your comfort and satisfaction are of utmost importance to us and want you to have the best sleep possible when away from home and I am very sorry for the inconvenience the outside noise and internet may...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located just minutes from Miami International Airport and Opa-Locka Airport, the Holiday Inn Express Hotel & Suites is your best choice in Hialeah-Miami Lakes-Medley. Our hotel features 146 guestrooms which include 68 suites and 4 Jacuzzi suites.The Holiday Inn Express Hotel & Suites is your ideal destination. Imagine having all the space and tools you need for buisness, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. Our business center is there for copying, faxing, and features two computer workstations. If you're here for pleasure, you are just minutes away from outstanding shopping which include several malls, dining, entertainment and all the adventures that Miami is famous for.We provide all our guests with amenities that help ensure that your stay is comfortable and productive. Key amenities such as complimentary Stay Smart (hot) breakfast, free wireless high-speed Internet access throughout entire hotel, 24-hour fitness center, outdoor pool, and ample parking are just some of the comforts our hotel provides to help make your stay with us exceptional. ... more   less 

Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Address: 6650 W. 20th Ave., Hialeah, FL 33016
Region: United States > Florida > Hialeah
Price Range: RM543 - RM992 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Number of rooms: 144
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Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Miami-Hialeah (Miami Lakes) staff and other travellers.
8 questions
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Questions? Get answers from Holiday Inn Express Miami-Hialeah (Miami Lakes) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor at the end of corridor to keep traffic outside to a minimum + away from the motorway”
 of 5 bubbles johnnyk896, 20 Nov 2016 | Read review
“The rooms facing the highway is my preferred choice”
 of 5 bubbles 001akimc, 17 Nov 2016 | Read review
“Go to another hotel”
 of 5 bubbles BROWNING812, 29 Oct 2016 | Read review
“WIFI is terrible”
 of 5 bubbles Traveler121429, 21 Sep 2016 | Read review
“Ask for non-smokers room”
 of 5 bubbles rajeshk761, 6 Sep 2016 | Read review
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