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The Diplomat Beach Resort, Curio Collection by Hilton

PricelineUS$250*
View Deal
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$304*
US$250*
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US$275*
US$275*
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The Diplomat Beach Resort, Curio Collection by Hilton
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2,982 Reviews from our TripAdvisor Community

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There are newer reviews for The Diplomat Beach Resort, Curio Collection by Hilton
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Showing 2,733: English reviews
Cortland
Reviewed 16 February 2016

50 minutes to get car from valet. 30 minutes to get a coffee in the lobby market. We ate our breakfast on the line, what a joke. The room had plastic over the windows because they are working on the balcony. What a joke, they should call it a blurry ocean view. Called the front desk to see if they...

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Helpful?
1Thank Matthew B
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Mattew B, We regret that we were not able to provide you with the quality of service and accommodations you deserved during your recent visit with us. The reason why we are fortunate to have such a wonderful brand recognition is for our service levels and willingness to go above and beyond for every guest, and so we hate...

Reviewed 16 February 2016 via mobile

The hotel is nice. The rooms, the restaurants, the pool and the beach are all nice enough. However I assume there must have been a change in management recently. We ordered room service and after an hour and 1/2 when I called to inquire about the delay I got a rude response. Our room service was then delivered at 11pm....

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Helpful?
Thank Kristin P
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Kristin P, Thank you for taking the time to share your experience with us at the Diplomat Resort & Spa. I am sorry this visit did not measure up to the standards were known for having. It is my goal to change that, to instill service levels amongst my team that will not allow such reviews to recur. I...

Montreal, Quebec, Canada
Reviewed 16 February 2016

A few days ago we went to the Lobby Bar for sushi. This was not our first time , we always enjoyed the food and the relaxed atmosphere. Well this time the sushi was horrible and expensive ! not a good combo ! We will never go back ! They should think of hiring a real sushi chef if they...

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Helpful?
1Thank Elisabeth M
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Elisabeth M, Thank you for your recent review on Trip Advisor. Your constructive comments are very important to us. I am saddened to learn that your experience at the Lobby Bar was not up to the standards we are known for, but I will share your comments with the team and take corrective measures. We hope you will give...

Toronto, Canada
Reviewed 16 February 2016

My wife and I and 2 teenage boys stayed at the diplomat over the valentine weekend. We got a 1 bedroom suite with a rollaway and it was plenty of room for the 4 of us. The hotel appeared quite busy but our check in was great. We arrived at around noon with no lineup at check in and were...

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Helpful?
Thank Ophir D
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Ophir D, Thank you for taking the time to review your recent stay. I am thrilled to read that you enjoyed your room and that it was accommodating for your family. I do regret the issues you faced during your time with us. Your satisfaction is very important to us and I am glad that our Front Desk Managers...

Reviewed 16 February 2016 via mobile

I have been waiting for months to make this reservation & had high expectations. Due to a problem with my reservation my expectations & hope dropped... The front service agent was not trying to much to satisfy my needs. I work in the same industry & sure know when someone gives 100% however thanks to Neka & Jason they brought...

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Helpful?
1Thank Glory48pr
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Thank you for taking the time to review your recent visit to the Diplomat Resort & Spa. I apologize for the shortcomings you experienced in the beginning of your stay, but I am so glad to read that Neka and Jason saved the day! Our front desk staff are here to make our guests stay special and memorable and it...

Orlando, Florida
Reviewed 16 February 2016 via mobile

After a small misunderstanding with one of the front desk agents Neka & Jason stepped up to the plate and solved my problem. They were super friendly & came up with a solution very quick. They understood I had a stressful day and did not compromise at the time to make my stay memorable. I loved the resort but Neka...

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Helpful?
Thank BigMike407
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear BigMike407, Many thanks for telling us about your stay with us. We appreciate hearing about our guests experience. I am so pleased to hear that you found the Diplomat team helpful and that the service was to your liking. Your kind words will be shared with both Neka and Jason. I sincerely hope to welcome you back soon. Kind...

Newtown Square, Pennsylvania
Reviewed 16 February 2016 via mobile

This hotel is not what it used to be. This used to be one of the best hotels in the country but it is slowly declining. When we checked in they did not have our room which should have been A king bed overlooking the ocean. They told my husband that they were doing construction on the balcony which they...

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Helpful?
Thank Pamela W
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Pamela W, Thank you so much for taking the time to share your valuable feedback. We want you to know that the comments we receive are taken very seriously, and your suggestions will help us perfect our standards. We hope to have the opportunity to welcome you back in the near future. Sincerely yours, Amanda

New Jersey
Reviewed 16 February 2016

Stayed at the Diplomat for five days with my wife. We had an ocean -acing king room which was very good. Comfortable bed and pillows; Great bathroom with incredible shower. Only hitch: The coffee shop in the lobby can have lines stretching about 100 yards long in the morning! It's incredible. Please add more staff to the concession. Despite other...

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Helpful?
Thank duiker59
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear duiker59, Thank you for taking the time to share your experience with us. May I take this opportunity to apologize for not meeting your expectations with regards to our coffee shop in the lobby. It is not often that it gets as busy as you mentioned but there may be some peak times in the morning. I truly value...

Reviewed 15 February 2016

Our three-night stay was magical and very romantic. The lobby alone is a destination--with soaring ceilings, beautiful orchids throughout, great places to lounge and people watch. The online check-in was a wonderful feature and a quick call to the hotel ensured we had the perfect oceanfront view on the 17th floor. The hotel was very busy with lots of events...

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Helpful?
Thank Dorothy B
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Dorothy B, I just love your description of your stay at the Diplomat as "magical." We appreciate you celebrating Valentines Day with us are happy to read that the lobby alone made it extra special. We truly enjoyed reading your kind words and hope to have the chance to welcome you back soon. Warm regards, Amanda

Ottawa, Canada
Reviewed 15 February 2016

Overall the stay was less than what we had expected, especially having booked the room from Costco. Some of the service was truly great while some of the service was truly disappointing. The rooms are very nice along with the ppol and hot tub area.

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank Ted L
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Ted L, Thank you for taking the time to reach out to us. I am saddened to read about the experience you described. Our goal is to always provide flawless and exceptional service. It sounds like we did not meet our standards with your stay. Please feel free to reach out to me to discuss further. Thank you kindly,...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A grand re-imagining of a legendary Florida resort, The Diplomat Beach Resort brings iconic hospitality back, wrapped in a spirited escape-to-sunny-shores feeling. Rising above the Atlantic waves and beyond the expected, this magnetic social hub extends its stylish flair from coast to Intracoastal - a Florida playground perfected. From our lagoon pool, cabanas, shore and spa to creative culinary & entertainment, families and work friends find a vibrant oceanfront destination, a reason to return. ... more   less 

Additional Information about The Diplomat Beach Resort, Curio Collection by Hilton

Address: 3555 South Ocean Drive, Hollywood, FL 33019-2827 (Formerly Westin Diplomat Resort and Spa)
Region: United States > Florida > Broward County > Hollywood
Price Range: RM867 - RM1,891 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Diplomat Beach Resort, Curio Collection by Hilton 4*
Number of rooms: 998
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, Hotwire, Cheap Tickets, Travelocity, Orbitz, HotelsforEveryone, Priceline, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your The Diplomat Beach Resort, Curio Collection by Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort
Hotel Style:
#2 Business Hotel in Hollywood
#4 Spa Hotel in Hollywood
#7 Luxury Hotel in Hollywood
#11 On the Beach Hotel in Hollywood
#15 Family Hotel in Hollywood
#16 Romantic Hotel in Hollywood
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Questions & Answers

Here's what travellers have asked, with answers from The Diplomat Beach Resort, Curio Collection by Hilton staff and other travellers.
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Questions? Get answers from The Diplomat Beach Resort, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view is highly recommended.”
mhetrick052, 27 Apr 2017 | Read review
“Oceanview rooms! Morning and night views are spectacular!”
AubreyP171, 25 Apr 2017 | Read review
“Ocean view”
breierpatch, 24 Apr 2017 | Read review
“We stayed on the 30th floor. Fastest elevators I have ever seen at a hotel. The wait time for an elevator was less than a minute”
lucymom4, 22 Apr 2017 | Read review
“Higher floors best view and quiet”
Cocodoina, 13 Apr 2017 | Read review
5 of 5
Priceline
US$250* /night
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DiplomatResort.comUS$275
Booking.comUS$275
AMOMAUS$304
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Prices are for 1 room, 2 adults
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