The hotel was clean, nicely laid out. The room was huge, 2 queen sized beds, lovely bathroom. No fault at all. But we have to mention Alannis, the receptionist on duty during our stay. She could not have been more helpful. I needed to print out boarding passes, but the computer in reception would not load the Virgin Atlantic website, so I had to rely on emails from Virgin on my phone. But I had huge problems accessing my booking and even getting to the boarding passes, never mind print them out! But Alannis stepped in, negotiated her way around the Virgin website on my phone, managed to get the boarding passes which she emailed from my phone to her desk so that she could print them for me. It was a complicated, time-consuming exercise, but fortunately she wasn't very busy at the time, and had the patience to persevere on our behalf. So special thanks to her :-)…
Honestly one of the best hotel experiences I've had. Stayed here due to the hurricane when our house became flooded and my husband and I were very stressed as one could imagine. From the moment we walked in we were greeted and helped by Vianca who was charming and sympathetic to our problem- even asked if we had dinner yet and recommended a favorite food truck nearby. Housekeeping staff was very friendly, accommodating and interacted kindly with our children. Loved the complimentary breakfast and cookies. The only con we experienced was the jets in jacuzzi being faulty.
Very clean hotel, friendliest staff, Vianka, very helpful as well as Shaddai, from the very beginning of my bookings, stays here monthly. Miguel is always trying to help me with my future stays,I appreciate that so much as well as my mom too with accommodating her with Her room on 1st floor. Love this place. Carla Garcia
Very nice and helpful staff. Breakfast is very good and fresh, house keeping is great and very helpful. All round great place to stay, will definitely be coming back here and recommend it to others. Thanks for everything
I have been coming here to this hotel with work for the last two years and the staff has been more than wonderful to me with everything I have needed or asked for. The housekeeping is amazing, the front desk personnel Elisa, Shaddai, Jaelle, and Valery are beyond amazing and always greet you with a smile and a welcome back. The sales manager Cecilia I've had past experiences with at a different hotel and have had excellent service from her whenever something is wrong or needed. The engineer Dayron is friendly and is on top of anything that's broken or breaks while the room is in use, I've had numerous fridges break and he replaces it right away when he has the moment too. The Ag Miguel is amazing at keeping this place running in tip top shape. Whenever I run into any of the employees here, they always say hi and ask how my day is going and talk for a few minutes I can say honestly that they all have made this hotel my home away from home with the hospitality they have given me and I'm very grateful for it.…
This was one of the best Holiday Inn Hotels I have ever stayed in! Clean outdoors, clean public spaces, and a spotless room. Big shoutout to SHADDAI at the front desk, super informative, kind, and friendly! She went above and beyond to make my family feel safe and welcomed. she sets the standard for all employees.
Long story short, had a reservation at another place, got to Fl. they switched our rooms out, We need two Queen beds. Called Holiday Inn Kendall first, right away they had a room for two nights. Quick response from front desk, Shaddai. Easy check in/ not one problem at this Holiday Inn. Towels clean and plentiful. Everything in the bedroom checked out good, little fridge, microwave, Keurig coffee maker, hair dryer, iron/board. When we first got there EVERYONE said hello, spoke to us. We had absolutely no problem. Well only one two much FREE breakfast!!! They had everything on the buffet. Also a swimming pool and fitness room (which we didn't visit, but was clean and up to date) Each floor had a washer/dryer and ice maker. Everyone made us feel welcome, the staff were all friendly. Shaddai knows her job. I'm making another trip in 3 months this HI was close and I will stay here again. Guidelines for covid were followed, hand santizer on every floor also.…
My wife and I travel to Miami once a week from Dallas Tx . We are Pastors that attend a class every Tuesday evening. We have stayed at this location on numerous occasions and we have never had an issue . The GM Miquel and his staff are very attentive and courteous. They treat us like family. It is a clean & safe environment. We highly recommend this location. You will be very happy you stayed . God bless
This was an average Holiday Inn. Everything you would expect... Airport shuttles, breakfast buffet, etc. We stayed here a week and never saw cinnamon rolls for breakfast they said there was a shortage. The hot tub was never turned on it was cold all week. The little sitting area had missing cushions and ripped cushions. What was done really well was room cleaning.
This is the second time we have stayed at this hotel. A great experience, clean and comfortable rooms, we really liked the management of biosecurity, but we especially loved the service of his staff, Mr. Hernández helped us at all times. Thank you very much to all!