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The location feels remote and can difficult to access due to traffic. The scenery is picturesque, beautiful ocean-front property with two attractive pools. The service is excellent from the abundant staff. Only issue I had was waiting for room service one night when the operator...More
The staff were amazing! All requests, including those made at 2am were promptly responded to and acted on. The feel of the resort is extremely calming, all service providers - from the front desk, to the concierge, to the restaurants, to the photography concierge -...More
The resort is lovely, you feel the island life while in Miami and the staff is amazing especially Michael at the reception desk!!!! We will definitely go back with our children-it's a very kids friendly place!
The property is nice and well maintained, but nothing really blew me away in the manner I would expect from a hotel of this caliber. The staff was cordial but not to the “service” degree I would have expected from the Ritz, especially for the...More
1 Thank Josh G
Response from rmsua126, Executive Office at The Ritz-Carlton Key Biscayne, MiamiResponded 14 February 2015
Dear Josh G,
Thank you for taking the time to post feedback of your recent visit on Trip Advisor. We are delighted that you think so highly of our beautiful oceanfront resort. At the same time we regret that certain aspects of your visit did...More
The hotel is very well located. Nice and efficient staff, renovated spa. By-the-way, I tipped "Omar" just before entering the SPA because was so kind by explaining how to use the new SPA facilites. He took so much care providing me a superbe assistance....so I...More