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Pier House Resort & Spa

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Traveller (2051)
Room & Suite (594)
Pool & Beach (308)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

#8 of 14 resorts in Key West
Location
Cleanliness
Service
Value
Travellers' Choice
Experience a collection of specially designed, island-chic accommodations tucked into a lush, tropical paradise. Pier House Resort & Spa offers a private white sand beach, renowned spa, and legendary bars and dining that set this island resort apart from the rest.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Poolside bar
Boating
Diving
Snorkelling
Fishing
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Refrigerator
Flatscreen TV
On-demand films
Private balcony
Room service
Safe
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Harbour View
Languages Spoken
English, Spanish
3318Reviews143Q+A100Room tips
Traveller rating
  • 2,183
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  • 129
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Camper26012472643 wrote a review 21 Feb
1 contribution
+1
This place was the biggest disappointment. Run down, needs upkeep, terrible room. Walls dirty, woodwork chipped, rusty door. Dated rooms. I honestly could not believe how run down. The whole place needs to be redone. Stay other places unless you only want to sit outside.
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Date of stay: February 2024Trip type: Travelled with friends
Room Tip: Just look for a better kept hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 2 days ago
Please reach out to me at 305-295-3201 to discuss this matter.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pirate40 wrote a review 16 Feb
Southwest Gulf Coast, Florida29 contributions64 helpful votes
Love the Pier House, location, rooms and staff all exceed expectations. The food at One Duval has continued to improve and is becoming one of the best places to dine in Key West. This is our 25th stay at the Pier House and it truly feels like coming home..
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Book the beachfront rooms.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 5 days ago
Thank you for your kind words! We're glad you're happy with your stay at the Pier House.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ed J wrote a review 13 Feb
2 contributions
I traveled to Key West with some friends for the super bowl weekend and I stayed at the Pier House. This resort has it all and it's in the heart of Key West. The resort staff were welcoming and helpful. The room where we stayed was a great space, clean and comfortable. The pool and beach areas are well maintained and both offered a great place to relax. It's the place to stay in Key West and I'm 100% sure I will be back soon.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: This place is perfect. Book early if you can.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 1 week ago
Thank you Ed for taking the time to do a review. We are glad you enjoyed your stay at the Pier House. Look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jenni P wrote a review 12 Feb
2 contributions
Pier House was the perfect pick for our Key West Vacation! Roman and the front desk staff were AWESOME. On site Restaurants, Rooms, Private Beach, and Location cannot be beat. Superb landscaping and great amenities! This was our first Key West trip with a small child and it did not disappoint.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 1 week ago
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Frank C wrote a review 11 Feb
Portland, Oregon341 contributions75 helpful votes
Beach access is a rarity in central Key West. This outstanding property has it adjacent to a comfortable bar. It isn’t huge but handles guests nicely. Bar, restaurants and beach offer views that most people drive to Mallory Square to see. That location is about a block away. The One Duval Street location makes that central Key West entertainment and food destination an easy stroll. The bar and casual restaurant offer limited but excellent dining. Accommodations run from nicely appointed and comfortable lanai rooms to drop dead gorgeous view suites. The property is totally worth the cost.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 1 week ago
Thank you Frank for taking the time to do a review on TripAdvisor. We are so happy you enjoyed your stay and the property. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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J D wrote a review 7 Feb
1 contribution
My wife and I had a great experience at the Pier House Resort. The staff- notably: Heather - management, Linda at the beach bar, Roman- the bellhop and the entire wait staff at One Duval were super attentive and friendly. The property is clean and the landscaping is beautiful and creates a relaxed atmosphere. I personally enjoyed my morning strolls thru the gardens to the beach bar to grab complimentary coffee and take in the beautiful water view as the boats head out for the day. I would highly recommend breakfast at One Duval on the patio. The pool, beach area, and beach bar are clean and comfortable. I highly recommend the Key Lime pie and the pina colada. The beach bar staff are excellent. The hot tub at the Spa Building was wonderfully relaxing.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 2 weeks ago
Thank you for your kind words! I will be passing this on to our staff. We're glad you're happy with your stay at the Pier House.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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two-do-travel wrote a review 7 Feb
4 contributions2 helpful votes
The location is excellent. The breakfast is a must and beach bar with live music is great!! Lunch and drinks are delicious. The staff is outstanding- super friendly- attentive. The rooms are clean , well appointed. The beds, linens, towels are top quality. GUEST COMFORT is paramount! Landscaping is gorgeous! Cannot say enough about this fabulous resort!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Plan ahead for an appointment at the Spa. The services are excellent and the spa is lovely.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 2 weeks ago
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bonnie B wrote a review 3 Feb
Brookline, Massachusetts72 contributions79 helpful votes
Six of us (3 couples) spent 5 days at the Pier House in Key West. Overall it was a terrific place to say. The location is very good and you can easily walk to many restaurants, clubs and stores. It is also very near to Mallory Square for the mandatory sunset viewing and just a few blocks from the Harbor Walk for more clubs and to take a sunset cruise or a fishing trip. The hotel itself is very nice but it could use a little updating. The rooms and all facilities are immaculate. Our room was spacious by modern standards with a roomy bath. The staff is friendly, attentive, accommodating and knowledgeable - everything you would want. I give them all a 10! The pool and beach area are small so in good weather you need to get there early and especially if you are a large party like we were. The bar is fun and had live music most afternoons. The Chart Room is a historical and tiny bar - if you stay here make a point of dropping by before or after dinner (it opens at 5). We also visited the spa one morning and had a massage. It was good but not outstanding. The photo I'm sharing is the turtle and Koi pond. It's a really fun feature - impossible to resist stopping and saying hello to the turtles as you come and go every day. Overall I'd definitely recommend this resort.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 2 weeks ago
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kim D wrote a review Jan 2024
1 contribution1 helpful vote
We loved our stay! It was a great location within walking distance to Mallory Square, bars and restaurants on Duval. Friendly staff. Clean and nicely decorated rooms. Nice rain shower head. Warm pool and private beach. We enjoyed watching beautiful sunsets every evening. We can’t wait to book our next trip.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 3 weeks ago
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Clifford Driggs Mallory wrote a review Jan 2024
New York City, New York20 contributions5 helpful votes
+1
Visited the Chart room and pool bar that both live up to their unmatched and noteworthy reputation for authenticity. Look forward to staying at 1 Duval when time allows to experience the nature of David Walkoski’s vision of what is now contemporary Key West.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: No apologies anywhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 3 weeks ago
Thank you for taking the time to do a review on TripAdvisor.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 2,886 - RM 4,487 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pier house hotel key west, pier hotel key west, pier house key west florida, pier key west
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
142
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PIER HOUSE RESORT & SPA: UPDATED 2024 Reviews, Price Comparison and 2,214 Photos (Key West, FL) - Tripadvisor

Frequently Asked Questions about Pier House Resort & Spa
Which popular attractions are close to Pier House Resort & Spa?
Nearby attractions include Mallory Square (0.2 km), Rodriguez Cigar Factory (0.2 km), and Key West Room Escape (0.4 km).
What are some of the property amenities at Pier House Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pier House Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pier House Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pier House Resort & Spa?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Pier House Resort & Spa?
Conveniently located restaurants include Hot Tin Roof, The Breakfast Club, Too, and Fisherman's Cafe.
Are there opportunities to exercise at Pier House Resort & Spa?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Pier House Resort & Spa located near the city centre?
Yes, it is 0.9 km away from the centre of Key West.
Are any cleaning services offered at Pier House Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pier House Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pier House Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.