We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Pier House Resort & Spa

Booking.comUS$329*
View Deal
#18 of 51 Hotels in Key West
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Pier House Resort & Spa
Pier House Resort & Spa
Panoramas (1)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,271 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,141: English reviews
Start your review of Pier House Resort & Spa
 Click to rate
East Setauket
Reviewed 3 days ago NEW

This was our first time at the Pier House on a friend's recommendation...it was phenomenal! The Pier House is a luxury hotel and worth the price! We had room 302 which was a Beach front room and it was very picturesque and comfortable! The room was spotless, the bed comfy and the shower was delightful! This hotel has its own...

 Report
Helpful?
1Thank Debbi R
Reviewed 4 days ago NEWvia mobile

The room was actually nice! Although it went down hill from there fast due to the view from the room, our view was a cinder block wall that was 8-10 feet from the picture window in our room! There are rooms here that have great views I just don't think if you book online you will get one.

 Report
Helpful?
Thank Stephen W
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Stephen I apologize that you did not like the view from your room. Please call me so we can discuss the room you are referring to. Booking on line will not determine what room you receive. I look forward to your call. Regards, Joe

Roanoke, Texas
Reviewed 4 days ago NEWvia mobile

BEWARE: We had a blast 2 years so decided to return this year for our Anniversary & had our CC compromised the 1st Night 😡 the Hotel was the only place we used it. After our bank shut it down we used another card for the rest of the weekend which was also compromised. All fraudulent charges came from Missouri...

 Report
Helpful?
Thank B R
Joe D, General Manager at Pier House Resort & Spa, responded to this review

I am sorry to hear about your credit card issues but I can assure you that this did not originate from Pier House. Please call me directly to discuss your credit card issue further. This is the first that we are hearing about this. Regards, Joe

South Florida, Florida
Reviewed 6 days ago NEW

I have been at this hotel several times and to me, it is the best hotel in Key West: moderately expensive, great location, nice rooms, excellent breakfast, and quiet !!! The rooms are Caribbean inspired with very comfortable beds. The restaurant is by the sea which is an excellent location for breakfast, brunch or dinner. To me it is too...

 Report
Helpful?
Thank oscari995
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your partnership and the team and I appreciate your business. I am happy that the Pier House is your preferred hotel in Key West and I look forward to seeing you soon. Regards, Joe

Bermuda
Reviewed 1 week ago NEW

Room was clean and spacious. Unfortunately room was across from the bar, two nights out of the five night stay it was very noisy didn't get much sleep. Great location. One Duval had great food and service, was beautiful sitting ocean side, very relaxing. Would stay again but, different room next time!

 Report
Helpful?
Thank Cindy P
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Cindy thank you for choosing the Pier House Resort and Spa for your vacation getaway. I apologize about the noise from the Chart Room bar. It is an iconic bar in Key West and has many visitors. The Chart Room is where Jimmy Buffet started in Key West. Please share with your friends and I look forward to seeing you...

New Orleans, Louisiana
Reviewed 1 week ago via mobile

I never give five stars for hotels but Pier House more than deserved it! Two dozen of my friends and family stayed at this property for my wedding and ALL of them were impressed with this hotel! I had the wedding on the Sunset Pier which was absolutely GORGEOUS! Caitlin was outstanding in assisting with this project. And it was...

 Report
Helpful?
Thank saylor1974
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for sharing such a special ocassion at the Pier House and congratulations. I hope you make this an annual trip and I will pass on your kind words to Caitlin. I am glad that the resort exceeded your expectations and I hope to see you soon. Regards, Joe

Reviewed 1 week ago via mobile

We spent 5 nights at this resorts and I believe it was the best choice...great location, very nice beach and bar, friendly staff and clean rooms! We hope to make a return next May. We also enjoyed the live entertainment by the beach bar! Thank you Pier House Resort!

 Report
Helpful?
Thank Barbra G
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Barbara I am glad that the Pier House exceeded your expectations and please share with your friends. The beach, pool and the daily live music is what many of my guest enjoy during their time at the resort. It is one of the many amenities that we offer with NO resort fee. Almost all of the hotels charge a resort...

Tel Aviv, Israel
Reviewed 1 week ago

We stayed at the hotel in April 2017 for one night. Our original reservation was for two nights but on that first evening we cancelled the second night. The main problem of this hotel is the attitude of the reception staff. They made a mistake with the price we received when we arrived at the hotel. We waited patiently over...

 Report
Helpful?
1Thank sara198677
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your feedback and I apologize that your stay got off to a bad start. Please call me so that we can discuss your stay further. Regards, Joe

Moscow, Russia
Reviewed 1 week ago via mobile

It was a marvelous time in this hotel. First of all the guy and the girl at the front desk! They were so polite and so professional. They'd made a "mortal jump" to give us the room we wanted. Later on we couldn't believe we were about to see another hotel!!)) And that would be a great mistake. In the...

 Report
Helpful?
Thank Elmario298484
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Elmer thank you for taking the time to wite of review and I am glad the Pier House exceeded your expectations. My team prides itself on customer service and is ranked in the top 20% in customer service for hotels. Please call my in house reservations team when making your reservation. They will ensure that you receive the best rate...

CHICAGO
Reviewed 2 weeks ago via mobile

What a wonderful place to stay in Key West. All the amenities of a luxurious Highline hotel with a quaint boutique feel. The staff is warm and attentive at every turn. The small beach is an extra perk that few places in Key West can offer and the beach service is lovely. Even if you don't have an Oceanfront room...

 Report
Helpful?
Thank ROOMChicago
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House for your vacation getaway. As you mentioned there is hardly any resort in Key West that has a nice sandy beach with no coral rock. Even when you enter the water there is no rocks. I receive many compliments about our beach and pool service and daily live music. Please share with your...

1,398 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1172)
Viewed
View from Room (146)
Viewed
Pool/Beach Area (168)
Viewed
Dining (58)
Viewed
Room/Suite (199)
Viewed
Hotel & Grounds (192)
Viewed
Bathroom (32)
Viewed
Family/Play Areas (2)
Viewed
1:49
Videos (7)
Viewed
Other (368)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (187)
Viewed
Amenities (12)
Viewed
Beach (22)
Viewed
Pool (27)
Viewed
Dining (21)
Viewed
Standard King Room (58)
Viewed
The Hotel (47)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (14)
Viewed
Dining (4)
Viewed
Room/Suite (9)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (7)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Key West hotels
1.7 km away
Southernmost Beach Resort
3.3 km away
Parrot Key Hotel and Resort
2.2 km away
Casa Marina, A Waldorf Astoria Resort
Show Prices
Show Prices
Show Prices
0.2 km away
Hyatt Centric Key West Resort and Spa
0.1 km away
Ocean Key Resort & Spa
Ocean Key Resort & Spa
#13 of 51 in Key West
2,502 reviews
0.5 km away
The Marker Waterfront Resort
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Room Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: RM1,340 - RM2,465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Orbitz, Priceline, Cancelon, HotelsClick, getaroom.com, TripOnline SA and HotelQuickly so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Hotel Style:
#3 On the Beach Hotel in Key West
#5 Spa Hotel in Key West
#5 Top resorts Hotel in Key West
#7 Luxury Hotel in Key West
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
79 questions
Ask a question
Marine City, Michigan
8 months ago
Loughborough, United Kingdom

See all questions (79)

Questions? Get answers from Pier House Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beach side view...room 302 is GREAT!”
DebbiR674, 22 May 2017 | Read review
“Do not stay ground floor across from the bar, very noisy”
, 18 May 2017 | Read review
“make sure you get room with view of water.”
824billiel, 10 May 2017 | Read review
“For those on a honeymoon; I would suggest the suite with the kitchen and whirlpool.”
americanm00d, 28 Apr 2017 | Read review
“For the most privacy, go with the Dockside Suites; for a unique stay, try one of the one-bedroom suites with the spiral staircase.”
  • View of the sunset from the balcony of the 1-bedroom suite
  • Bathroom of the regular king room
  • View from the sunset from balcony of the dockside suite room
  • Balcony seating of the regular king room
  • View from the balcony bedroom of the 1-bedroom suite
  • View of the sunrise from the dockside suite balcony
akking34, 22 Apr 2017 | Read review
5 of 5
Booking.com
US$329* /night
View Deal
Expedia.comUS$329
Hotwire.comUS$329
Orbitz.comUS$329
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates