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Pier House Resort & Spa

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#15 of 51 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
Pier House Resort & Spa
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2,222 Reviews from our TripAdvisor Community

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Showing 2,096: English reviews
Lindsey, Ohio
Reviewed 2 weeks ago

Room was quiet, firm queen sized bed. Lovely pool and a small beach on the Gulf of Mexico side of KW. Beach bar has great drinks, KW food such a pink shrimp, conch fritters, tropical salads, burgers for those having burger withdrawal. Jeannie, the bar tender keeps the place humming and can mix any drink. The Chart Room bar in...

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Helpful?
1Thank James H
Joe D, General Manager at Pier House Resort & Spa, responded to this review

James thank you for taking the time to fill out a survey and for staying at the Pier House. I appreciate your business and as you know we do not charge a resort fee for all of our amenities. I will share your comments with my team and I look forward to seeing you soon. Regards, Joe

Philadelphia, Pennsylvania
Reviewed 2 weeks ago via mobile

Pier house is a great hotel with the perfect location. It's situated at the end of Duval Street (which is the Main Street in Key West). It's not a huge resort but that's what made it perfect. They have a nice pool and beach with great service (I've attached a picture of the beach area). We stayed in the Spa...

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Helpful?
1Thank kkmies
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for taking the time to fill out a survey and for staying at the Pier House. As you mentioned, we have one of the best locations in Key West with a team that prides itself on customer service. The hotel does not charge a resort fee and offers many amenities to our guest. Please call my in house...

Wokingham
Reviewed 2 weeks ago via mobile

At a glance: Positives: Location: Great location on Duval Street - well positioned for the bars and restaurants. Position on the coastline affords great views at Breakfast. Service: Excellent service in the bars and restaurants Negatives: Air Conditioning - position in the room was not great for one of the beds. Overall Value: We've had better Value for money at...

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Helpful?
Thank ckhaas
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your review and for selecting the Pier House for your vacation getaway. From your survey it appears that you enjoyed your time at the resort. Please do not forget to call my in house reservations team to assist you with your reservation. The will ensure that you receive the preferred room at the best price. I look...

New Orleans, Louisiana
Reviewed 3 weeks ago

Overall this isn't a bad place to stay but I was a bit underwhelmed. Hallways are noisy, the sound of doors closing can wake you up at night. Music noise is just part of the visit, ambiance of being at the end of Duval Street. The staff were very pleasant and helpful, the transportation the hotel supplied down Duval St...

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Helpful?
Thank wpv3
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House Resort and Spa for your vacation spot in Key West. I am glad you enjoyed your time at the resort and I hope to see you soon. Regards, Joe

Oakdale, New York
Reviewed 3 weeks ago

The personnel were very pleasant to deal with, some maintenance needed on the exterior balconys. Paint and plaster pealing, ceilings patched and unsightly. The pool closes at dusk, leaving the area open and lighted would make for an enjoyable evening. Our room was located above the bar, needless to say nights relaxing on the balcony were not possible. People coming...

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Helpful?
Thank tward2016
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House for your vacation getaway. Thank you for your feedback and I will have the team take a look at the balcony. Please call me directly to discuss your stay further, Regards, Joe

Memphis, Tennessee
Reviewed 3 weeks ago

We stayed at the Pier House February 2017 and had a great stay. The location is perfect. 1Duval is right in the middle of everything downtown, but this resort has so much land that once on the grounds you feel like you are at a separate resort. They have their own beach, not huge but big enough, a great beach...

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2Thank do1975
Washington DC, District of Columbia
Reviewed 3 weeks ago

Check in was super simple. Our room wasn't ready when we arrived (we were early), so we dropped off our bags and walked right out into everything you're looking for in Key West: shops, booze, food. The front desk called when our room was ready and had everything prepared: map of the grounds, our keys, our bracelets for their free...

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3Thank Ginway1010
York
Reviewed 3 weeks ago via mobile

Husband and I stayed here twice and each time was relaxing and comfortable. This stay we talked our friends into staying here and they were very pleased. The beach is small but you are able to catch some great rays with the water to cool you off just steps away.

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Thank Carla L
Chicago
Reviewed 17 February 2017

I've been to Key West quite a few times now with couples and with the guys. Pier House just became my spot. The hotel is at the end of Duval Street just footsteps from all the action but without the noise or craziness. I stayed in a two level, two bedroom unit. Top floor had a great balcony off the...

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Helpful?
Thank NC1Chicago
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House as your vacaton getaway and I am glad that you have found your preferred spot in Key West. I am happy you enjoyed the amenities at the resort and please share with your friends. Regards, Joe

Reviewed 16 February 2017 via mobile

Very nice stay , comfortable rooms ,fantastic beach bar , perfect location. The pier bar with live music wonderful to watch sunset. I would love to come back here. We had a short stay for one night but would recomend to stay longer and enjoy everything.

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2Thank Ewa Ż
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Ewa thank you for staying at the Pier House Resort and Spa and I am glad that you enjoyed your stay. We receive a lot of great feedback about our daily live music on the beach and our susnet terrace. Please call my in house reservations team when booking your next visit. They will ensure that you receive the best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Room Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: RM1,387 - RM2,663 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia and Jetsetter so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Spa Hotel in Key West
#5 Top resorts Hotel in Key West
#6 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
74 questions
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Dockside rooms have the best views. Room 810 may be the best room/view on the entire island.”
 of 5 bubbles djones2355, 23 Mar 2017 | Read review
“If you can afford a room with an ocean view - it is worth it - the view is magnificent.”
 of 5 bubbles autismesq, 18 Mar 2017 | Read review
“Rooms on the first floor in the Adium building are very private”
 of 5 bubbles zacharykingd, 16 Mar 2017 | Read review
“We enjoyed the bay view which doubled for a great water view as well as a beautiful sunset”
 of 5 bubbles bylaber, 13 Mar 2017 | Read review
“Room choices are varied from a one room garden view ranging to a suite with a view of the Gulf of Mexico and Sunset Pier.”
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