I booked a 4 night stay and on night 3 we had an issue. We were a bit upset because it couldn’t be resolved in the same night, however, the manager Oksana came in the next morning and her service recovery was nothing short of amazing. It was my birthday trip so she wanted to make sure that our stay wasn’t the reason it was ruined! We were extremely happy with Oksana, she definitely made our last night worth it! Thank you for being so kind to us!!
We love traveling to key west! First time staying here at Havana and everything was great! The property is very beautiful and the rooms were very clean! Thank you Annette for the wonderful service checking us in!
Havana Cabana is a great resort! Check-in was a breeze with great staff. The resort has a gorgeous pool! Next to the pool is a great bar that is open until 11 PM. There is also a food truck called Floridita that serves delicious food for breakfast, lunch and dinner. There are plenty of under cover tables with service so it’s really an outdoor restaurant. I Wish I had written down staff names but everyone we came in contact with from front desk to housekeeping, bar and food service and drivers were all outstanding. This resort has a shuttle service that goes to Barbery Resort which is across from Smathers Beach, it also goes downtown (stops at Conch Republic). The shuttle picks up exactly when the schedule says and there are often 2 shuttles to accommodate everyone needing a ride. The resort has 2 57 Chevys and you can book a 45 minute tour with a driver free of charge! We would stay there again in a heartbeat. One last thing, we had a room with a gulf view and even though there is a road in between it’s a beautiful view that I could wake up to every day!…
We truly enjoyed our stay here and that night and every day after we were given great service by Irina who was attending the bar area. Great drinks, great conversation and excellent service. We will definitely be back and hope to see her again. All staff were great while we were there but she definitely stood out!!
Exceptional customer service from everyone here from management to maintenance. We had an issue with our room and Dara rectified it immediately finding us a new room and went out of her way to make sure the rest of our stay was perfect. Annette and Reina from the front desk were also very helpful, accommodating, and friendly. Iliana left beautiful touches in our room and left our room looking perfect and Nick from the pool had fantastic customer service. Thanks to the Havana Cabana team for an awesome stay!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing