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DoubleTree by Hilton Hotel Grand Key - Key West

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Traveller (1289)
360
Panoramas (11)
Room & Suite (247)
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About

#13 of 14 resorts in Key West
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Daily Resort Charge includes: Guest internet access: shuttle service to beach and downtown: access to Sunset Watersport Beach Club: parking: 2 bottles of water daily. Enjoy the laid back atmosphere of the Florida Keys, one of the world's most popular destinations. Surrounded by the tropical beauty, charm and colorful character of Key West, business travelers and vacationers alike appreciate the resort's 216 guest rooms and suites. Enjoy the comforts of home and all the conveniences of a full service resort. The DoubleTree by Hilton Grand Key Resort features on-site dining and tiki bar, zero entry pool and cabanas, full convention and catering facilities with function space space for up to 200, shuttle service, 24 hour fitness center, ample parking, and
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Diving
Kids stay free
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Vending machine
Poolside bar
Fishing
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
4945Reviews112Q+A100Room tips
Traveller rating
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robin a wrote a review 21 Feb
Indiana79 contributions61 helpful votes
The resort overall is nothing special. Our room was mediocre at best with lousy views of the parking lot. I had expected more for $550 a night. We did appreciate the shuttle to the downtown area, but more than once we had to wait for the second bus because of crowds. I do not recommend ordering from the outdoor bar. I had a mixed drink and my wife a glass of Rose-our tab came to $42! Not a good value, in fact, quite insulting. On our next trip to Key West, we will not be staying at Double Tree.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Bring your own alcohol and make drinks in your room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from DTKeyWestGM, General Manager at DoubleTree by Hilton Hotel Grand Key - Key West
Responded 5 days ago
Robina, we appreciate your feedback. Rose is $18, mixed drink the most expensive is $17, that is $33 total, I just double checked with the Food & Beverage. It is a very comparable rate for any hotel bar in Florida, we do not feel it is fair to be rates on the pricing only. The room rate is very middle of the road for other hotels and resorts in Key west, this is peak night over February holiday. If you would like lower rates please do come back in our off season which is August and September, pricing varies, and rates are in the $199 range. Hope this is helpful!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gatewood86 wrote a review Jan 2023
Northbrook, Illinois71 contributions21 helpful votes
Hotel's Favourite
This resort is wonderful and extremely well managed. Check in was the best ever with a handout detailing all of the amenities. The shuttle to the heart of Key West was fantastic as it saved parking. Even in the evening when everyone wanted to return home, they had two shuttles to pick up everyone. In the breakfast area, they even had a person open the door for you as your hands were full with plates which was a very nice touch. The pool area was very nice with cabanas. Billy the Greek was fantastic at the outside bar. The water and cookies were also very nice. This is just a great hotel. All staff members were outstanding, friendly and really cared about their jobs. Compliments to the management team for doing a great job.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from DoubleTreeKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key - Key West
Responded 29 Jan 2023
Thank you for the excellent rating, SIUSaluki86! It's fantastic to hear you enjoyed your stay at DoubleTree by Hilton Grand Key Resort-Key West so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our smooth check-in process, convenient shuttle service, pool area, and kind staff is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joseph S wrote a review 18 Feb
Auburn, Alabama54 contributions56 helpful votes
This is an excellent hotel and will be improving when they perform their total room and public area renovation this summer. As for customer service, it was excellent. We were there for my wife's birthday and Valentine's day, two days apart. I ordered flowers to be delivered before we arrived, and they put them in our room before we arrived, per my request. Then, on my wife's birthday, they left chocolate-covered strawberries in our room. This confirms other reviews that state excellent customer service. The bus to and from downtown is hourly, on time, and convenient. The pool area is very nice. The restaurant leaves something to be desired other than breakfast, but who goes the Key West to eat in a hotel restaurant far from downtown. Other reviewers state that the room decor and furniture are outdated. This is somewhat true, though I have seen too many hotels since Covid in far worse shape. With this summer's renovation scheduled, things will get better. If we go back, we will stay there, no question.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTKeyWestGM, General Manager at DoubleTree by Hilton Hotel Grand Key - Key West
Responded 1 week ago
Joseph, we're absolutely delighted to hear that the DoubleTree by Hilton Grand Key Resort-Key West was to your satisfaction. We're especially pleased to know that our dedicated team members delivered excellent service during your wife's birthday. Our goal is to surpass guest expectations with thoughtful gestures, like arranging flowers and surprise treats in your room. It's great that you enjoyed our hourly bus transportation and pool area. We acknowledge that our restaurant experience could be further improved and your feedback is valuable in this regard. As you mentioned, our planned renovation will definitely enhance the overall guest experience. We are eagerly looking forward to the opportunity to welcome you back in the future after our enhancements. Thank you for recommending us and sharing your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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liz_unknown wrote a review 14 Feb
Iowa133 contributions51 helpful votes
We really enjoyed our stay. The lunch and dinner that came from the on-site restaurant was much better than we expected. Fish tacos and lemon garlic mahi mahi in particular! Amazing. The breakfast is not really worth the price, buffet or menu. Just basic barely warm breakfast. If it was free I’m not sure I could be complimentary either. The rooms are clean and linens crisp. Poolside towels are worn but serviceable. We rented bikes and rode south around the island, easy flat ride, recommend it. Jessica at the front desk was super helpful and genuinely kind. (I posted a review earlier that said ‘Stephanie’, because my husband was positive Jessica’s name was Stephanie. He was wrong and I couldn't edit my review. So here we are again). Jessica! Give her a raise.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Free shuttle downtown or Lyft for $19 (Feb 2024).
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTKeyWestGM, General Manager at DoubleTree by Hilton Hotel Grand Key - Key West
Responded 1 week ago
Elizabeth, it's great to hear that you relished your stay at DoubleTree by Hilton Grand Key Resort-Key West. We're pleased that the lunches and dinners, particularly the fish tacos and lemon garlic mahi mahi, were to your liking. We're also glad to know that the cleanliness of our rooms met your expectations and our biking facilitation added enjoyment to your visit. Your commendation for Jessica is appreciated, we'll certainly relay your kind words to her. Meanwhile, we also take note of your observations about the breakfast and the poolside towels. Nonetheless, we look forward to your return for a more seamless experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrea J wrote a review 11 Feb
3 contributions
We had an accessible room at the far end of the first floor hall. There must have been some kind of utility room in the space behind our headboard because it sounded like a motor running ALL NIGHT LONG! The bottom of the bathroom doorframe was rotted, presumably because of the water splashing/flowing out of the roll in shower. The next morning, we couldn’t relax near the patio door because the shuttle driver parked the shuttle and washed it RIGHT OUTSIDE our first floor window. Of course he was also talking loudly on his cell while he was doing it. Interestingly enough, we road-tripped and stayed in five hotels that week. This hotel is the only one that didn’t send me a customer satisfaction survey.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTKeyWestGM, General Manager at DoubleTree by Hilton Hotel Grand Key - Key West
Responded 2 weeks ago
AndreajA922LG, thank you for sharing your experience. We regret that your stay was marked by disturbances from a nearby utility room and the shuttle service's location. This certainly isn't the peaceful environment we usually provide and we value your feedback for improvements. Regarding the bathroom doorframe condition, it's crucial for us to maintain the quality of all aspects of our rooms, so your observation is crucial. On the matter of the returning guest satisfaction survey, we apologize for any miscommunication. We hope you will consider giving us another chance to provide a better experience in the future as we're committed to ensuring our guests enjoy their stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Molly M wrote a review 2 Feb
1 contribution
Check in with Joseph (from South Africa) was east and fast. Check out with Michelle was also great. The cleaning staff was efficient and thorough. The event staff was attentive and polite. This was the 2nd time I’ve stayed here. Will be back next time I goto key west.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTKeyWestGM, General Manager at DoubleTree by Hilton Hotel Grand Key - Key West
Responded 3 weeks ago
Molly, it's delightful hearing about your experience at the DoubleTree by Hilton Grand Key Resort-Key West. Joseph and Michelle, as well as our dedicated team members in cleaning and events, will be pleased to learn about your high praise. It's an honor to have repeat guests like you, and we eagerly anticipate your next visit to Key West.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bwardwell1 wrote a review 2 Feb
Hartford, Connecticut42 contributions17 helpful votes
Stayed there to celebrate my wife's birthday. Our stay got off to a rocky start when we had to call the hotel twice to have the shuttle pick us up at the airport. (Hotel is only five minutes from the airport and we waited over an hour to get picked up) However, things drastically improved from there. The staff was very friendly, the rooms were clean and the beds comfortable. The pool area is very nice, and the pool staff was pleasant and efficient. The shuttle that runs from the hotel to downtown (and back) is extremely convenient and punctual. This more than compensates for the hotel not being located downtown. Would definitely stay there again.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Shuttle buses can fill up. Get in line a bit before they are scheduled.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTKeyWestGM, General Manager at DoubleTree by Hilton Hotel Grand Key - Key West
Responded 3 weeks ago
Thank you for sharing your experience at the DoubleTree by Hilton Grand Key Resort-Key West. We're truly sorry about the initial transport issues you experienced, but are relieved that your stay improved dramatically afterward. It's wonderful to hear that our team members were hospitable, your room met expectations, and our shuttle service added extra convenience to your stay. We're also delighted that the pool area added to the enjoyment of your stay. We appreciate your feedback and are looking forward to welcoming you back for another great stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Erica L W wrote a review Jan 2024
2 contributions1 helpful vote
This hotel was so run down, old and the bathrooms were gross. Very unhappy and would not advise you stay there. Have been Hilton Honors member for years, and this was a bad experience. the Hotel staff were friendly,but the grounds and rooms were old and not worth the money. Location was not great for a Key West experience. So bummed to stay here after what it looked like online.
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Date of stay: January 2024
Value
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from DTKeyWestGM, General Manager at DoubleTree by Hilton Hotel Grand Key - Key West
Responded 20 Jan 2024
We are so sorry about the condition of the rooms, we are getting renovated this June, please come back again after November when the update is complete to experience the brand new DoubleTree!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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siamesecat2965 wrote a review Jan 2024
NJ91 contributions15 helpful votes
This was our first trip to Key West, and we chose this hotel because it wasn't in the middle of everything, so a bit more affordable. However, it was convenient to the airport, and had a shuttle running to and from downtown, which was perfect! yes, the rooms are a smidge dated but they were clean, which is really all that matters to me. The amenities were good, especially the water and cookies at the front desk! The pool was beautiful, and never crowded. We only ate at the bar once, and in the restaurant for breakfast one day, and both were good. Love the free coffee and tea in the mornings too! Staff was friendly and helpful whether checking in or out, holding our luggage until we had to leave for the airport after checkout, in the restaurant and at the outside bar. We would definitely stay here again!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTKeyWestGM, General Manager at DoubleTree by Hilton Hotel Grand Key - Key West
Responded 17 Jan 2024
Siamesecat2965, we're thrilled to hear that your initial journey to Key West was enhanced by your stay at DoubleTree by Hilton Grand Key Resort-Key West. Appreciating our practical location and convenient shuttle service definitely validate our efforts for guest satisfaction. We also love to hear that our hygienic rooms and enticing amenities, from delicious cookies to refreshing pool, enriched your experience. It's marvellous to know that our supportive team members made your interactions seamless and pleasant. Looking forward to warmly welcoming you back for another delightful stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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john z wrote a review Jan 2024
1 contribution
Poor location. Hotel in serious need of repairs and cleaning. Quality of property not in line with room rates. Surprised Hilton would put their name on this property. Few restaurants within walking distance. Broken doors at entrance to pool. Rooms very out of date.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DTKeyWestGM, General Manager at DoubleTree by Hilton Hotel Grand Key - Key West
Responded 15 Jan 2024
John, the location of the hotel is near the airport, conveniently located in the proximity to the entrance of the city as well as near all the businesses. Yes, it is no on the beach or bars downtown on Duval Street, but the price is not as expensive either which serves our guests appropriately. Yes we are an older hotel, and we are very excited to share with you since the condition of the hotel is important to you, we are undergoing renovations this year and are happy to welcome to you updated remodelled rooms after November 2024. Pool doors have been fixed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 1,608 - RM 2,471 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree grand key hotel key west, doubletree grand key resort
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
216
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DOUBLETREE BY HILTON HOTEL GRAND KEY - KEY WEST: UPDATED 2024 Resort Reviews, Price Comparison and 1,629 Photos (FL) - Tripadvisor

Frequently Asked Questions about DoubleTree by Hilton Hotel Grand Key - Key West
Which popular attractions are close to DoubleTree by Hilton Hotel Grand Key - Key West?
Nearby attractions include Fort East Martello Museum (1.1 km), Salty Seaweed Tours (1.1 km), and Splash Bar & Grill (1.2 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Grand Key - Key West?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel Grand Key - Key West?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel Grand Key - Key West?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at DoubleTree by Hilton Hotel Grand Key - Key West?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Grand Key - Key West?
Conveniently located restaurants include Tavern N Town, La Trattoria Oceanside, and Benihana Key West.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Grand Key - Key West?
Yes, guests have access to a pool and a fitness centre during their stay.
Does DoubleTree by Hilton Hotel Grand Key - Key West have an airport shuttle?
Yes, DoubleTree by Hilton Hotel Grand Key - Key West offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does DoubleTree by Hilton Hotel Grand Key - Key West have airport transportation?
Yes, DoubleTree by Hilton Hotel Grand Key - Key West offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree by Hilton Hotel Grand Key - Key West?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Hotel Grand Key - Key West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.