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DoubleTree by Hilton Hotel Grand Key Resort - Key West

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#32 of 51 Hotels in Key West
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
DoubleTree by Hilton Hotel Grand Key Resort - Key West
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3,480 Reviews from our TripAdvisor Community

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Showing 2,791: English reviews
Start your review of DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Boynton Beach, Florida
Reviewed yesterday NEWvia mobile

This hotel was very nice, but in our first room, with the adjoining door, it seemed like it was paper thin. We could hear the people next door sneezing, coughing, their tv....couldn't take it, had to move rooms. The manager was excellent , and put us in a suite, where we could hear nothing. Pool was lovely, very warm.

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Helpful?
Thank Gabesmom11
Saint Marys, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 6 February 2017 via mobile

This hotel/resort is a little piece of heaven! From the moment you walk into the lobby you are greeted with friendly faces happy to help. The gentleman checking us in was from Paris (I'm not good with names) and he was wonderful! The resort was so clean, all staff encountered were very nice and I will certainly be back. The...

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1Thank ccylin
About Hotel's Favourite Review
Miami, Florida
Reviewed yesterday NEW

It's nice hotel with great staff in a fantastic location. Most of the so-called local restaurants and bars are on the other side of the island and that's alright; you are removed from the noise when it comes time to relax. A shuttle leaves every 20 minutes to downtown until 11:00 PM, so you don't have to worry about finding...

Review collected in partnership with DoubleTree by Hilton
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Thank JamesandJanet
Fort Lauderdale, United States
Reviewed yesterday NEW

There was not hot water and when we called the front desk on the 2 separate nights that we stayed here, no one answered the phone. Also, we were informed that we could not have our pet while eating breakfast outside in the patio, however there was a another guess that was able to keep her pet while she ate...

Review collected in partnership with DoubleTree by Hilton
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Thank denniswJ2031DG
Atlanta, Georgia
Reviewed 2 days ago NEW

Poor location. You have to rely on the shuttles that are not large enough to hold everyone coming back at night. Close to airport so noise is an issue. No good views, unless you like the pool view. Front desk staff is nice but did not make up for the room booking error, no hot water and room keys not...

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Thank AngM6
Newfoundland
Reviewed 2 days ago NEW

We stayed here for a few days mid march. A group of 10 adults and two children.This hotel has a good location, the staff are friendly, check-in was good. We Met a bartender named Gill and he was the best. Great guy and great at his job. We had requested 4 rooms next to each other with pool or ocean...

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Thank Jeepmancrd
Jacksonville, United States
Reviewed 2 days ago NEW

5 star resort prices for a less than 2 star accomodations. Poor maintenance and responsiveness from staff. Hotel is "dated" and overdue for a remodel. The location is next to airport so noise is issue, and 3.8 miles from Key West downtown district. This is offset by a shuttle bus however, your paying for this as well as part of...

Review collected in partnership with DoubleTree by Hilton
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Thank 385darrellj
A TripAdvisor Member
1 review
Reviewed 2 days ago NEW

Great choice especially when taking the Key West Express ferry from Marco Island.Shuttle pick up is just once an hour and can be standing room only so plan ahead. Location is at the other end of town and a bike may be your best option. No uber available and a taxi is about $5 a person to get back and...

Review collected in partnership with DoubleTree by Hilton
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Thank A TripAdvisor Member
Walnut Creek, CA
Reviewed 3 days ago NEWvia mobile

It started out great. Check in and desk staff were very good. We got a good room for the property w/ Hilton honors level. Concierge is excellent, gave us great advice and booked and excursion for us. It all went downhill with service. The hot water boiler died and we had no hot shower. They got it fixed and offered...

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Helpful?
Thank cherole
Mnoroe
Reviewed 3 days ago NEWvia mobile

Key West is one of our favorite vacation places .Over the years we visited it 9 times in winter usually staying at Casa Marina . This time we were too late to book Casa so we went to DoubleTree out near the airport . It was fabulous on so many levels -large 21rst century room with all the bells and...

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Thank Frank B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Room Service
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 

Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Region: United States > Florida > Florida Keys > Key West
Price Range: RM1,086 - RM1,854 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
Hotel Style:
#4 Green Hotel in Key West
#10 Top resorts Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and other travellers.
47 questions
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Franklinville, New Jersey
2 months ago
5 months ago
Brooklyn, United States
7 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont count on getting a room with a view if you request one in advance”
 of 5 bubbles Jeepmancrd, 27 Mar 2017 | Read review
“Don't spend any additional money for a balcony room”
 of 5 bubbles drunyon, 23 Mar 2017 | Read review
“HHonors floor may be better than other floors. The rooms around 440 have larger balconies.”
 of 5 bubbles annekwrites, 21 Mar 2017 | Read review
“Not sure the pool view is worth the extra price; we chose not.”
 of 5 bubbles viloniacubfan, 14 Mar 2017 | Read review
“If you are a hilton honors, I would recommend asking for a pool side room.”
 of 5 bubbles runswithscissors72, 14 Mar 2017 | Read review
5 of 5