Located just east of the airport, it was a 20 minute drive to downtown Key West. Parking IS a huge problem downtown, so be prepared to spend $4/hour to park (if you can find an available lot) or take an Uber cab ride. I'd suggest...More

Stayed four nights. From check-in to check-out, the customer service was excellent. Norma, the Food & Beverage Manager was attentive, funny, and remembered us each morning at Breakfast - especially where we liked to sit and what each of us wanted to drink. The breakfast...More

The hotel is not geared for tourists one bit , we stayed in room 230 and had a horrendous sleep both nights due to it being next to the lift constantly whirring from 3am onwards ... if u get this room refuse it ! .......More

Hotel should not be open in current condition. Smell of mold and rundown rooms. Hotel should have told me of the conditions when I called 3 days prior to reservation. Unacceptable especially for a Hilton Brand.

The first thing you notice about this hotel is the team at the Desk does not know how to execute guest service. The first day I called down and let Jessica know the hot tub was out of order. She was not very helpful. It...More