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DoubleTree by Hilton Hotel Grand Key Resort - Key West

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#29 of 49 Hotels in Key West
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
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3,273 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Showing 2,610: English reviews
Largo, United States
1 review
Reviewed 7 July 2014

Great place to stay. Seemed like a good choice for family or business trip. Not very close to the heart of the action but the shuttle takes guests to a nearby beach and to Duval Street which is very nice.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sarah P
George Town, Cayman Islands
1 review
Reviewed 6 July 2014

Great customer service at every turn. They accommodated all of our requests and were helpful answering questions about the area. I was pleasantly surprised by the gym - headphones and towels provided and everything clean and in working order. It's a small thing, but those cookies made me smile, too - I probably had more than my share!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Andrea R
Jacksonville, Florida
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 5 July 2014

Second time here and they made it a better stay than last year and last year was great. The van driver; Bob is a hoot. My only complaint would be house keeping, it was good, just not on par with the rest of the hotel.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank jodythecat
Brussels, Belgium
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 July 2014

We stayed here for 2 nights and had high hopes for this resort, but all in all its not worth the price. The rooms are rather small and in need of refurbishment, or at least some repairs. Our bathroom door jammed the whole time and the door casing was rusty with pieces falling off. also the fridge was old and... More 

Helpful?
1 Thank John E
WeCareInKeyWest, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Thank you for choosing DoubleTree by Hilton Grand Key Resort. I am sorry we did not meet all of your expectations and will do everything in my power to ensure the maintenance issues you mentioned are resolved. More 

Hampshire, United Kingdom
1 review
Reviewed 4 July 2014

This is a lovely hotel with friendly helpful staff. The beds are comfortable and the rooms are clean. Pool area is beautiful with free towels. The free shuttle bus to the beach and town is worth is weight in gold!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sophie T
1 review
Reviewed 3 July 2014

My daughter and I went down to Key West for a wedding, which was also hosted in the hotel. We enjoyed our stay very much, the room was nicely kept, the restaurant served excellent food and the pool bartender, a Greek fellow, served up his own style of "rum runner" which was excellent. I understand the wedding planner was very... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 333sandya
Trinidad
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 July 2014

Upon entering the hotel, you get a very Caribbean feel to it. The rooms was clean and very comfortable but the effects of over use is starting to show. Do not go for a room overlooking the car park, the balconies are very small and can barely fit one chair; besides the view is not appealing. The breakfast offered a... More 

Helpful?
Thank Lisa W
miami, United States
1 review
Reviewed 2 July 2014

not only was the room beautiful+ clean, pool was amazing, great poolside + food service... we left a very important item behind and they retrieved it and send it to me... I will definitely recommend this hotel to everyone!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ana R
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2014 via mobile

I stayed for one night and had a very satisfying experience with the hotel. Warm welcoming cookie with very pleasant front desk staffs service, especially James, was a good start. Even I had to request a room change for some issue, all the staffs promptly responded to my concern and fixed the issue. Beautiful outdoor swimming pool was very nice.... More 

Helpful?
Thank mjceline
North Florida, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2014

Stay while on business. Clean, nice accommodations. Commons areas very well kept. Room starting to show a bit of wear but nothing unreasonable for a highly used hotel and still in good condition. Didn't have the add-on fee schemes of some hotels in the area. I would stay again without hesitation.

Review collected in partnership with DoubleTree by Hilton

Helpful?
4 Thank Ron H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 

Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Region: United States > Florida > Florida Keys > Key West
Price Range: RM849 - RM2,408 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try another hotel or at least insist on a pool view”
 of 5 bubbles stuartf518, 27 Nov 2016 | Read review
“rooms overlooking the pool area looked good”
 of 5 bubbles raetia, 25 Nov 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles 607adaml, 10 Nov 2016 | Read review
“I can't make any differences about the rooms. We stayed on the 4th floor west. It was good”
 of 5 bubbles RodrigoCGarcia, 8 Nov 2016 | Read review
“a lot less expensive than some of the nearby hotels”
 of 5 bubbles Lainey790, 31 Oct 2016 | Read review
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