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DoubleTree by Hilton Hotel Grand Key Resort - Key West

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#33 of 51 Hotels in Key West
GreenLeadersBronze level
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
DoubleTree by Hilton Hotel Grand Key Resort - Key West
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3,472 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Showing 2,783: English reviews
Hurst, Texas
Reviewed 7 September 2014 via mobile

We have stayed here twice before and are returning next month. The hotel staff from the front desk to the restaurant are always pleasant and will go out of there way to help! You cannot go wrong staying there.

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Helpful?
Thank cvanzant
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Thank you so much for your loyalty and for recognizing our staff's role in earning it.

Reviewed 6 September 2014 via mobile

From the outside, the hotel looks nice (looks being the operative word). The moment you enter, the atmosphere is tropical (meaning the heat and humidity are still present in the lobby). I had to make sure that it wasn't open as it is in some Caribbean locations. After failing to provide a Diamond upgrade (I guess it was busy), my...

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Helpful?
2Thank Travelereast1979
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Thank you for choosing to stay at the Key West DoubleTree.Our records show that we upgraded you to a guest room with a balcony and a pool view, and gave you breakfast during your stay. The HHonors standard is Continental breakfast for two, but we gave you full American breakfast for four. We are very sorry that we did not...

Delray Beach, United States
Reviewed 5 September 2014

This was a very pleasant experience for a dog lover. They catered to both me and my dog. Room was clean and comfortable. The staff was very friendly and the concierge was helpful in booking my events. I will definitely stay here again and search out other Double Tree hotels when I travel. I felt very welcome.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Joanne V
plantation, United States
Reviewed 4 September 2014

overall visit was good but was disappointed in that we were told Breakfast was part of the price quoted but it was not once we arrived and the price we were charged was $10 higher than the quote? didn't want to fuss over it but was not happy.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Carleen G
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Thank you for staying with us. Your room was booked under a local negoiated rate, which is discounted and included free parking but did not include breakfast. We do offer packages that include breakfast. We are very sorry if there was any misunderstanding about what was included when you booked your room, and will do our best to ensure our...

Apopka, United States
Reviewed 3 September 2014

I am an employee at HGV Corporate Office in Orlando, and all of the staff at the Resort were so friendly and professional! Upon entering the hotel I was met at the front desk by Shannon, and she was able to return the smile to my face after the 7 hour car ride! LOL! The rooms we got were just...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Terri R
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Thank you so much for that lovely review and for staying with us. Glad you enjoyed your visit to the Key West DoubleTree. Mark's last name is Cameron, and he is a joy to work with.

Fort Myers, Florida, United States
Reviewed 3 September 2014

I have been here before and have made it my favorite place to stay when in Key West. Rooms are nice and clean. Food is good. Breakfast is extra but still good. The only down side is that they have a lot of groups coming in so you have to make reservations most of the time well in advance.

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Helpful?
1Thank Bob S
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Please ask for our general manager the next time you stay with us. He wants to meet you and personally thank you for this review and for choosing DoubleTree by Hilton Grand Key Resort.

Florida
Reviewed 2 September 2014

My wife and I wanted a relaxing weekend and this location was perfect, a little out of the way from the Duval Street bars and restaurants. They do offer hourly shuttles to downtown and several times this weekend, 2 shuttle buses. The service staff was excellent, the front desk staff, concierge most helpful, housekeeping, dining room servers, and definitely all...

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Helpful?
Thank napolian
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

We are very sorry you had to wait to check in. We do our best to ensure that all of our rooms are clean and ready for all of our guests to check in, and occasionally we fall short of our goal. Thank you for staying with us, and for your honest review. We sincerely hope you''ll come back and...

Miami, Florida
Reviewed 2 September 2014 via mobile

Very good service, a shuttle driver very friendly is a kind of a tourist guide. It is perfect for a family vacations. Breakfast is not included but the menu is good. The pool is a little small, the amenities in the pool area (bar) with nice entertainment. I would be there again.

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Helpful?
Thank vilma a
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

We're glad to hear you enjoyed your stay, and thank you for choosing DoubleTree by Hilton Grand Key Resort. Next time you plan to come back, please call the hotel directly as there are some breakfast packages available.

Reviewed 2 September 2014

We was there this memorial weekend, the hotel was really clean, the rooms are very spacious and comfortable and really clean, the breakfast excellent and good prices, I will be visit this hotel my next stay in the keys..

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Helpful?
Thank Victor A
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Thank you for staying with us and for your lovely review.

Reviewed 2 September 2014 via mobile

You can never go wrong with Hilton. Great beds and sheets. This is my wife's number 1 requirement. A little far from the action but they have a shuttle. My wife and mom got a message and where happy with the service. The buffet looked good but expensive. I would have done a package deal if needed to go again.

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Helpful?
1Thank Ben H
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Thank you and your wife for your loyaty to Hilton. We love to hear that. We do offer packages that include breakfast should your travels bring you back to Key West in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Room Service
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 

Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Region: United States > Florida > Florida Keys > Key West
Price Range: RM1,090 - RM1,869 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
Hotel Style:
#4 Green Hotel in Key West
#11 Top resorts Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and other travellers.
47 questions
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Franklinville, New Jersey
2 months ago
5 months ago
Brooklyn, United States
7 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't spend any additional money for a balcony room”
 of 5 bubbles drunyon, 23 Mar 2017 | Read review
“HHonors floor may be better than other floors. The rooms around 440 have larger balconies.”
 of 5 bubbles annekwrites, 21 Mar 2017 | Read review
“Not sure the pool view is worth the extra price; we chose not.”
 of 5 bubbles viloniacubfan, 14 Mar 2017 | Read review
“If you are a hilton honors, I would recommend asking for a pool side room.”
 of 5 bubbles runswithscissors72, 14 Mar 2017 | Read review
“Rooms overlooking the pool are nice, but so are the others. We had one of each.”
 of 5 bubbles jwb20162016, 10 Mar 2017 | Read review
5 of 5