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Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
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6,839 Reviews from our TripAdvisor Community

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Showing 6,198: English reviews
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Curitiba, PR
Reviewed yesterday NEW

The best hotel in Key West for sure! Great service, comfortable room, everything was clean.. The hotel has a nice private beach. You can even rent jet skis without ever leaving the hotel. I would say it's perfect for couples. I loved it!

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Helpful?
Thank Jessimaciel
Glasgow, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Awesome hotel. Right on the beach and a short, pleasant walk to the main shopping/restaurant area. Food is expensive but there are different eating options in the hotel plus there is a wee cafe in the hotel as well for another breakfast option. Service was fab in the hotel and at the poolside. Really loved this hotel. Water sports beside...

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Helpful?
1Thank hmgs1968
About Hotel's Favourite Review
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear hmgs1968, Thank you leaving a review of your recent stay at the Casa Marina. We are pleased that your vacation was memorable, and that you were able to experience so much of what makes Key West special. I'm also glad to hear you had so much fun on the Jet-ski tour, I've done the tour as well, and agree...

Wichita, Kansas
Reviewed yesterday NEWvia mobile

We were sent here on spring break by our travel agent. To her credit she never has sent us anywhere bad. Key west is awesome! This resort is gross!!! It is filthier than a roadside motel but somehow has 5 star delegation. The Waldorf name is a price tag but not at all a guarantee of anything! Our room was...

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Thank 3,456,000,000,000
Johnstown
Reviewed yesterday NEWvia mobile

Casa Marina is a very beautiful resort, located in a large corner of Key West and encompassing +1000 feet of white sand beach. The two pools are divided by family and adults only. Oceanfront rooms are comfortable with small balconies. The rooms include a mini-fridge, Nespresso coffee machine, phish robes and pleasant toiletries. There is meal and drink service on...

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Helpful?
Thank Kathy D
Reviewed 2 days ago NEWvia mobile

We loved key west! This resort is on the quiet side of the island. Beautiful pools and the main building is gorgeous. Friendly staff and Ozzy Osborne was staying there while filming his reality show and we saw him at the pool! However, the rooms are outdated. Our shower was beat up with chipped paint. We received a discount. THe...

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Thank Rivers D
Northern NJ
Reviewed 4 days ago NEWvia mobile

We arrived at check-in time at 4pm Thursday 3/16. We are Hilton Honors members and we made this trip to celebrate my 3-year Cancer Free anniversary . No Staff greeted us at the door to assist with our bags. We were assigned to room 241 and promptly bought our bags downstairs to request a nicer view because our view was...

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2Thank JazzinInJersey
Reviewed 4 days ago NEWvia mobile

We stayed 5 nights at CM. Check-in was smooth, bell boy took the luggage to our room. Rooms are nice. As many reviews indicate, the decor is not regal for a WA property, but we overlooked that aspect since there are plans to renovate. The building definitely needs some updating, but the rooms are comfy and was ample space for...

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Thank J B
Reviewed 4 days ago NEW

I really wanted to enjoy this stay but could not find any reason too, being a Diamond member for the last 11 years and travel all over the world making sure to stay with Hilton you get used to a certain level of comfort, not here at all. Rooms are dated, service is almost non-existent (rooms service after 6:00pm) Breakfast...

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank TravisTraviling
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear TravisTraviling, Thank you for your review. We appreciate your feedback, and value your opinion as a Diamond Member. Casa Marina is nearing a century in age, and we've attempted to capture our rich history, with the perfect combination of modern amenities. Due to the age of our building, some things can be slightly different; such as our grand staircase,...

Wayne, New Jersey
Reviewed 5 days ago NEW

Been coming to the casa marina for years the one thing that never changes is the greeting I get at the front door, welcome back, welcome home, so happy to see you return. But after that it was like I walked into a whole different resort. The hospitality is no longer priority it was the small things they did that...

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Helpful?
1Thank like2travel2017
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear like2travel2017, Thank you taking the time to share your review. On behalf of the hotel, I sincerely apologize your stay with us was not more enjoyable. Please contact me at your convenience, I would like the opportunity to discuss your stay further. I look forward to hearing from you soon. Kind regards, -Luke luke.butler@waldorfastoria.com

Boston, Massachusetts
Reviewed 5 days ago NEW

We chose this hotel for our first Key West vacation despite the wide range of reviews on TA. Casa Marina has much to offer but I do think that choosing this property requires fully understanding its pros and cons to avoid disappointment. Here is a summary of my thoughts on the property. Rooms: 1) Room requests are not guaranteed. Despite...

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Helpful?
Thank ardenp

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Price Range: RM1,594 - RM3,073 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Hotel Style:
#7 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#14 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Casa Marina, A Waldorf Astoria Resort staff and other travellers.
74 questions
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Questions? Get answers from Casa Marina, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The roosters wake you up every morning at 5:45 am trust me lol”
 of 5 bubbles like2travel2017, 18 Mar 2017 | Read review
“Dont choose this resort for the room, only the view.”
 of 5 bubbles 5Travel5star, 13 Mar 2017 | Read review
“talk to the staff about what type of room you are wanting our first room my closet at home was bigger”
 of 5 bubbles stevesX9486XX, 12 Mar 2017 | Read review
“Ask if your room was renovated recently.”
 of 5 bubbles MaryLouise53, 11 Mar 2017 | Read review
“Save your money and rent a house or bungalow.”
 of 5 bubbles janicem515, 8 Mar 2017 | Read review
5 of 5