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Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
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6,750 Reviews from our TripAdvisor Community

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Showing 6,121: English reviews
Centerville, Massachusetts
Reviewed 4 days ago NEW

Recent trip to Key West property was ok, but with the price that we paid, I expected the staff to be very efficient. Not the case. The room was dated, chairs were stained, door in the bathroom was falling apart on the bottom. Not what I expected. The patio and wait staff make you feel like they are doing you...

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Helpful?
2Thank JECILUZZI
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear JECILUZZI , Thank you for your review and recent stay at Casa Marina, Key West. We appreciate your feedback, but regret some aspects of your stay fell short of expectations. We are currently making multiple improvements to our resort, and have room renovations planned soon. We hope you'll return sometime to see our progress firsthand. Regards, -Luke

Key West, Florida
Reviewed 5 days ago NEWvia mobile

We had a fabulous dinner experience with Anthony. We needed up staying for almost 4 hours dining and watching the sunset. Dinner was amazing, service was impeccable, and the view was the best on the island. Family from VA was very thrilled. Will be back

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Thank slstreat
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear slstreat, Thank you for your review of Casa Marina. We are happy to read that you enjoyed a wonderful dinner and sunset at our fabulous location. Your comments are certainly appreciated, and we hope to have you back for a return visit soon! Warm regards, -Luke

Toronto, Canada
Reviewed 5 days ago NEW

Traveling the Caribbean for the past six months has been amazing. Provo, Deadman's Cay, Nevis... Key West was always a place to rest and relax after some serious travel. We have stayed in Key West every winter for at least a week, but this year we realized... The Hilton got this one wrong. Actually, Hilton in South Florida may not...

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Thank JakeYYZ
Long Island, New York
Reviewed 5 days ago NEW

We visited this property last Feb for the first time. It was the best on every level. I was wondering if my expectations would not be met going back one year later. It was wonderful. We book a King, with a balcony, on the Ocean. It is so relaxing to sleep at night, hearing the ocean waves lapping up onto...

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Thank E-Wolf-2017
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear E-Wolf-2017, Thank you for your repeat visit and detailed review of Casa Marina, Key West. I enjoyed reading your comments, and I'm glad that you were able to experience so much of what makes our resort special while staying with us. We are already looking forward to your third visit, and welcoming you back for another relaxing vacation soon!...

Maumee, Ohio
Reviewed 5 days ago NEW

room was spacious, big, well furnished. restaurants were very good food but expensive. live music everyday at 4-6 pm outside at the bar/restaurant. 2 pools one for adults, and one for families (excellent). 2 gas fire pits. beach nice but not direct access to water/ocean BIG down fall. Employees were ALL friendly, helpful. the place was spotless. pool employees gave...

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Helpful?
1Thank David T
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear David T, Thank you for taking the time to complete a review of Casa Marina, Key West. We appreciate your compliments, and are happy that you had an enjoyable visit. We did notice you only left us 1-star however; a mistake maybe? Nonetheless, we value your feedback, and look forward to welcoming you back, sometime soon! Warm regards, -Luke

Houston, Texas
Reviewed 6 days ago NEW

Because the Casa Marina has been tagged under the Waldorf Astoria brand, one expects luxury, and one will be disappointed. For those who stayed at the Waldorf Astoria in New York, this should come at no surprise, and I am mad at myself to have been fooled again. The Casa Marina is a historical hotel and it delivers in all...

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6Thank IAHGVA
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear IAHGVA, Thank you for taking the time to write a review. We regret to learn of the details of your visit, and I sincerely apologize on behalf of the hotel that your stay left much to be desired. This is certainly out of the ordinary, and your comments with assist us with addressing the inconsistencies mentioned. We are currently...

East Amherst, New York
Reviewed 6 days ago NEW

This was our first time at Casa Marina in Key West Florida. The hotel staff was very friendly and helpful. The room we had was spacious and clean but the bathroom was very small. The grounds were very nice and everything was well kept. My only complaint was the amount of seaweed by the beach beyond the small rock wall...

Review collected in partnership with Waldorf Astoria
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Thank nms110
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear nms110, Thank you for your kind words, and for taking the time to share a review. We are glad that you had a great time, and appreciate your feedback. We apologize for the seaweed on the beach, winter is the windy season for us in Key West, and sometimes it washes up a bit more seaweed than usual. I...

Miami, Florida
Reviewed 6 days ago NEW

Nice pool and beachside retreat. Far enough from the craziness of Duval to enjoy the quiet and beauty of the Keys yet close enough to taxi to Duval to participate (+/-$8 fare each way). They were performing roof repairs so it was noisy throughout the day. Room was less than expected with the Waldorf name – especially the bathroom. The...

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1Thank AsISeeIt4680
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear AsISeeIt4680, Thank you for your review and recent stay at Casa Marina. We are pleased to hear that you enjoyed our pool and beach, and that our staff had a positive impact on your stay. We apologize that your initial guestroom fell short of expectations, but are glad you enjoyed your alternate room. We also appreciate your patience while...

Reviewed 1 week ago

Thank goodness we went there on Hilton Points!! Our room had MOLD in the bathroom; was extremely LOUD from all the traffic coming and going on Reynolds Street, young kids screaming all times of day and night. The food prices are out-rageous! $80+tip for breakfast! I had the buffet which I got a few pieces of fresh fruit, and two...

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3Thank Paula P
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Paula P, Happy Anniversary and thank you for your review, as well as your loyalty to the Hilton Honors Program. We appreciate your comments, but would like to clarify a few aspects for other readers. Our breakfast buffet pricing is $27 per person, and our standard rooms sell for much less than $900 a night. We apologize that your...

Birmingham, Alabama
Reviewed 1 week ago via mobile

The Casa Marina appears to be largest resort on Key West. Reviews mentioning the resort needing updating are a bit overstated. It could use some sprucing up but overall was nice and very comfortable. One observation is that the walls do not provide a barrier for noise coming from adjoining rooms. The door leading to the adjoining room compounds the...

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Helpful?
Thank Alabama2011

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Price Range: RM1,642 - RM3,244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Hotel Style:
#6 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#13 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Casa Marina, A Waldorf Astoria Resort staff and other travellers.
71 questions
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Questions? Get answers from Casa Marina, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to arrange for a Beachside room. Understand the sq footage of the room before you book.”
 of 5 bubbles kyisoutoftheoffice, 20 Feb 2017 | Read review
“Stay somewhere else.”
 of 5 bubbles JakeYYZ, 18 Feb 2017 | Read review
“Most of the 4th floor ocean view rooms in the newer building have an open air balconies.”
 of 5 bubbles E-Wolf-2017, 18 Feb 2017 | Read review
“just ask for room size, amenities in room, and then cost per night/week. we were on floor 2 and was very quiet.”
 of 5 bubbles C8306MVdavidt, 18 Feb 2017 | Read review
“If you are looking for historic rooms, do request the main building, the rest is non-descript 70s”
  • In dire need of maintenance
 of 5 bubbles IAHGVA, 17 Feb 2017 | Read review
5 of 5