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Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
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6,650 Reviews from our TripAdvisor Community

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Showing 6,027: English reviews
Virginia
Reviewed 3 July 2014

If you want nice first class accommodation in Key West this surely is a good choice. Very nice beach with great bar service. On the hour they bring by some treats. There is adult pool & a pool for the younger generation. I usually stay closer to Duval street & Mallory Square but the Waldorf Casa Marina has changed my...

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Thank VaGoldVirginia
Florence, SC
Reviewed 2 July 2014 via mobile

Beautiful setting, with nice pool and beach area. Staff was very attentive and helpful. Room was not worth the money though. Paper thin walls we could hear everything from our loud neighbors. Smoke alarm went off two consecutive mornings at 7:20am and 6:10am. Lost power one early evening getting ready for dinner. Bed was uncomfortable, an old spring mattress that...

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Thank Mr_Kramerica
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Casa Marina, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard...

Fort Worth
Reviewed 2 July 2014 via mobile

My wife and I stayed at Casa Marina for our first visit to Key West and absolutely loved it. We had a room with a balcony overlooking the water. The room wasn't the largest we have stayed in, but it was very nice. The 'Toes in the Sand' dinner was excellent. Dusti at the concierge desk was very helpful and...

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Thank WaltJennings
Vidor, Texas
Reviewed 1 July 2014

The hotel is very beautiful. Friendly staff, beautiful room, great bedding, gorgeous beach area with nice hammocks and great bar service. The pool water was warm, and not very clear, but it was quite occupied.

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Thank RobbieAnn73
Steve T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear RobbieAnn73, We are so glad you were able to enjoy our lovely property. We look forward to see you next time you come to Key West. Warm Regards, Steven Tresh

Milford, MI
Reviewed 1 July 2014

My husband and I stayed at the Casa Marina in April of 2014 for a week. It is right on the beach, it has a beautiful pool area with a restaurant, and it is very close to Duval St. - a walk or short cab ride. You can take a cab about anywhere in Key West for $10. Restaurants/nightlife and...

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1Thank ebaysarah
Maryland
Reviewed 1 July 2014

Awesome time-great location. Great service. Mitchell the pool guy took great care of my family and friends. Excellent service. The pools are great and the building is clean and well kept. The staff was very friendly and made us feel at home

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1Thank mdjayzee
Louisville, Kentucky
Reviewed 1 July 2014

Loved everything about Casa Marina. My husband and I went for our 10th anniversary and stayed for nine days. The adult only pool was perfect for us since we were trying to get away from children for the week. A few people brought theirs in, disregarding the posted signs, but they were quickly and quietly redirected to the family pool....

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1Thank jdwiggins
Bethel, Connecticut
Reviewed 30 June 2014

So disappointed with the Hotel Staff! We travel the entire World and we never received so many "No's" due to our Hilton Honors Status! Beautiful place, bad customer service at the front desk. Not a place for small children. Food OK, extremely over priced. Pool, not cleaned every day specially the one designated for children. We were suppose to celebrate...

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2Thank CaVok8Fly
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Casa Marina, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard...

Hartford, Connecticut
Reviewed 29 June 2014

Myself and three of my friends heading to the keys in April 2014. We enjoyed 5 days at the hotel and the surrounding sites. The hotel was overall beautiful, the rows of palms in the back and the pools and the sand and hammocks. The best thing was the great food and drinks and laying in the hammocks in the...

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2Thank Marisa P
Reviewed 29 June 2014

Upon arriving and entering the Resort, the lobby was dirty, the doors were all stained with finger prints, the tables were filthy and the furniture old, dark and dingy, odors and the smoking didn't help it either. We had reasonable expectations of this so called WALDORF ASTORIA Resort offering such luxurious accommodations of which were a total disappointment. They need...

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6Thank Carmen R
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for your candid feedback regarding your stay with us. The comfort of our guests is our first priority, and I appreciate your sharing your concerns regarding the condition of your room. In addition to addressing the deficiencies you encountered with our maintenance team. I am actively working with our housekeeping staff to ensure that cleanliness issues or lack...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Price Range: RM1,753 - RM3,168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Hotel Style:
#6 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#12 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Casa Marina, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from Casa Marina, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean Front and Ocean View rooms are available and some have patios or balconies.”
 of 5 bubbles X5934PUrichardc, 20 Jan 2017 | Read review
“Can't beat an ocean view balcony”
 of 5 bubbles Eb19083, 17 Jan 2017 | Read review
“Get an Ocean view with a terrace”
 of 5 bubbles gculu, 14 Jan 2017 | Read review
“cannot say”
 of 5 bubbles Michel25_12, 11 Jan 2017 | Read review
“Great location for a wedding”
 of 5 bubbles LaurenWGski, 8 Jan 2017 | Read review
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