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Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
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6,538 Reviews from our TripAdvisor Community

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There are newer reviews for Casa Marina, A Waldorf Astoria Resort
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Showing 5,925: English reviews
London, United Kingdom
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 14 April 2014

I stayed here with some friends for 4th July and we had an excellent time. The parking was complimentary which is handy as we drove over from Miami. The hotel has excellent facilities e.g. FULL GYM (very complete with 40kg dumbells), water sports etc... The bar by the pool was great and reasonably priced with very knowledgeable staff who helped... More 

Helpful?
2 Thank KennelEightyFive
Bishopton, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 April 2014 via mobile

Stayed first night in key west for our honeymoon. Had a car park view and a room that I would have paid $150 not over $500! Felt ripped off. I expected the Waldorf Astoria name to bring a minimum standard. Stayed next 6 nights at southernmost at the beach and was wowed!! Don't waste your money at the Casa Marina!!

Helpful?
3 Thank kaygee12
Steve T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear kaygee 12, We appreciate the privilege to serve you during your honeymoon and understand how important it is to have a consistent world-class experience, here at the Waldorf Astoria Casa Marina. Our dedicated team strives to provide a luxurious experience for all of our guests and regret that you did not receive that level of service and hospitality during... More 

New Albany, Ohio
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 April 2014

I have read some scathing reviews about Casa Marina that almost caused me to cancel my reservation. A friend that I know and trust who has very discerning taste always stays here n KW and I took her advice. I am so glad that I didn't believe the haters. The beach and property are lovely. The staff at the pool... More 

Helpful?
Thank jsusi
Sevenoaks, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 April 2014 via mobile

Have just returned from 6 nights in an ocean view 1 bed suite with wife and 2 children aged 4 and 8. Hotel is well located in a quiet area 5 mins taxi from the heart of old town, which for us was perfect. Private beach is perfect and anyone complaining simply hasn't done their homework about the geology of... More 

Helpful?
Thank SevenoaksSmiths
Key West, Florida
Level Contributor
3 reviews
Reviewed 12 April 2014

First visit to Casa won't be our last! No other beach front luxury hotel! Spacious gorgeous grounds, outstanding service, love the frozen eucalyptus towels poolside. Other properties have minimal beaches and over crowded pools.Location is ideally set away from cruise boat crowd but 1 mile walk or $6 taxi. JOSH was very attentive beach staff.VInce at the door was great... More 

Helpful?
Thank Bethelborg
Teddington, United Kingdom
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 April 2014

We spent 3 days in key west at the casa marina. The hotel is smart and the ocean view Flagler king rooms are in the original part of the hotel so have high ceilings and a beautiful window overlooking the ocean - beware none of these rooms really have much of an ocean view as they are some distance and... More 

Helpful?
Thank gemscott78
Gainesville, Georgia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 April 2014 via mobile

Very nice hotel. pool are very nice. The Beach is great for key west. Daniel the pool service guy is awesome. This hotel is a little pricey in my opinion. We had two ocean front king suites. They were clean and well maintained. I would recommend this hotel.

Helpful?
Thank CART339
1 review
Reviewed 11 April 2014

Our beach experience was great... Daniel took great care of us! Banana daiquiris were awesome! The rooms were nothing to rave about. Concierge only liked recommending onsite restaurants but overall would stay again.

Helpful?
Thank ChAlBa8621
Hoboken, NJ
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 April 2014

The nicest part of the hotel was the lobby, including a very helpful and pleasant front desk staff.... that is about it. Upon check in, we were "upgraded" to a suite, but was quickly disappointed by the tired, old and blah decor, dark dingy bedroom and worst of all it reeked of smoke! Was then moved to King size room... More 

Review collected in partnership with Waldorf Astoria

Helpful?
5 Thank JPF-NJ
Steve T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear JPF-NJ, Thank you for sharing your quick feedback and we're glad to hear that you encountered our helpful and accommodating team members. We've shared your compliments with them. However, we regret the unpleasant smell you encountered and have addressed your concerns with our staff. We are working to freshen guest room and we are in the process of updating... More 

Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 April 2014

On March my company used this venue for one of our yearly events. The most impressive was the great attention one on the staff member had with all of us, his name is Jose. He is a really a differnce between good and excellent service.

Helpful?
1 Thank papocarrasco

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Price Range: RM1,640 - RM3,027 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Hotel Style:
#6 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#12 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Casa Marina, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from Casa Marina, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely get a room with a view/partial ocean view and a balcony, lanai patio, or grand terrace.”
 of 5 bubbles kevindyan, 3 Dec 2016 | Read review
“Not sure I can give a tip since we were told that all the rooms are the same. If so then they need to do some work.”
 of 5 bubbles sheilaf879, 1 Dec 2016 | Read review
“We were toward the end near the water sports...had a great view from third floor balcony.”
 of 5 bubbles chapter1012, 28 Nov 2016 | Read review
“There are better choices if you want to be off Duval, but this is nice.”
 of 5 bubbles femmenoiredumonde, 23 Nov 2016 | Read review
“Flagler building is nice but old and ask for ocean side”
 of 5 bubbles billt801, 21 Nov 2016 | Read review
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