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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,261 Reviews from our TripAdvisor Community

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Showing 2,919: English reviews
Dallas, United States
Reviewed 28 June 2014

The property was lovely and we enjoyed all the great activities. Staff was great, but housekeeping was greatly lacking. The room was very small with marginal amenities and condition. The resort pics of sparking sandy beach were a bit misleading. Lots of seaweed everyday. It must be pretty common since they have a tracker on site.

Review collected in partnership with Waldorf Astoria
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1Thank Wayne A
Greenville, Alabama
Reviewed 28 June 2014

Stayed here in 2012 & wife and I visited again on our vacation this June. First stay was very good and room was great (except for average housekeeping). Good news is housekeeping was better this trip. However, the room was not as good as last time as far as location even though I spent 50,000 plus points of my honors...

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Thank Scott B
Florida
Reviewed 23 June 2014

We visit this property every year and as we are coming up on our annual trip I realize I forgot to review our trips last year! For the first time last year we brought our children here and were as happy with the resort looking at it from a parental view, as we always are when visiting as a couple....

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Thank FloridaLovesMaui
New Jersey
Reviewed 19 June 2014

The Reach Resort in Key West is awesome! Right on the beach, nice pool area and the rooms are really comfortable, spacious, clean, and all have balconies. The staff is super friendly without being overbearing. It's a very relaxing place, within walking/biking distance to the main part of KW, but just far enough away that you are not bothered by...

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Thank lrn1030
Freehold, New Jersey
Reviewed 18 June 2014

I would go back in a heartbeat. This was my first time in Key West and first time at a Hilton property, let me tell you, you will not be disappointed. The rooms were great and the staff were super friendly. I have traveled a lot, but could honestly say there hasn't been a hotel in a destination that I...

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Thank WPanckeri
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so very much for taking the time to post a review of The Reach Resort. We are thrilled to know that you enjoyed your stay with us here in beautiful Key West, Florida. Should you find yourself coming back to Key West, Florida please do not hesitate to contact me directly so I may personally ensure an outstanding...

Detroit, United States
Reviewed 17 June 2014

My (now) husband and I came to The Reach for our honeymoon. Upon arrival, they comp'ed us a larger suite with an INCREDIBLE view, *and* we walked into our room to find balloons, champagne and chocolates awaiting us. This place really went above and beyond. Plus, this place has actual shorefront beach, plus a pool, and hammocks hanging from palm...

Review collected in partnership with Waldorf Astoria
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Thank Christopher M
Marlton, New Jersey
Reviewed 17 June 2014

The Reach resorts We recently went to key west Florida. Stayed at the reach resorts. Stayed here because they are a hilton owned resort and we used points to stay. The name says " Waldorf Astoria ", but they are owned by Hilton. Read a lot of reviews about this place. A lot were not good. In fact there were...

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5Thank paradoxxx
Hanover, Maryland
Reviewed 17 June 2014

It was a nice enough hotel. The room was clean with good furniture/fixtures (including a fridge), the front desk staff was pleasant, and the hotel was well kept. The pool and beach were good and well maintained. There was nothing specifically negative about our stay but as another reviewer accurately stated, there just was not the WOW factor that we...

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Thank traveler26Traveler26
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to write such an extensive review of The Reach Resort. It is through honest feedback such as your own that we may view our property from a bias perspective. Should you have any questions or wish to return in the future please feel free to contact me directly at jennifer.tomasello@waldorfastoria.com. We hope to see...

Cologne, Germany
Reviewed 16 June 2014

This is really the end of the america´s :-) If you stay at the beach, you realise, - that you are at the geografical end of the United States of America... This nice and beautyfull Hotel is located in an "hot spot area" :-) because everybody likes go to the beach! In the late evening hours you will find no...

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3Thank UniverseScout
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so much for taking the time to share your comments regarding your stay at The Reach Resort. I agree Key West does feel as though you are at the end of the Americas. I hope you enjoyed your stay with us and should you wish to visit again please do not hesitate to contact me at jennifer.tomasello@waldorfastoria.com. Thank...

Reviewed 16 June 2014 via mobile

Our stay was pleasant. Through pictures online I thought it was going to be super fancy. It doesn't really appears that way in person though. The Strip eatery doesn't have ranch. So if you order a salad they can't offer ranch. The beach is cute and it's nice being on the sand. LOVE the chess game they have. Perfect way...

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1Thank SPayne1
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I am so sorry to hear that The Reach Resort did not meet your expectations. Your comments are very important to us and have been communicated throughout our property to address the room malfunctions that you encountered. I am delighted to know that you enjoyed our chessboard and beach while you were here. Should you choose to visit Key West...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: RM1,805 - RM3,133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline and Jetsetter so you can book your The Reach, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#8 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#14 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Ocean View and room away from construction”
 of 5 bubbles ChicagotoArizona, 7 Jan 2017 | Read review
“Go to happy hour by the pool. Drinks and food are half off.”
  • Room 355
 of 5 bubbles rotyluvr, 1 Jan 2017 | Read review
“541 has an incredible ocean view”
 of 5 bubbles ChristinaFromChicago, 28 Dec 2016 | Read review
“we where on the 4th floor the trees blocked our view. but the 5th floor had a better view. the room was quiet.”
 of 5 bubbles georgiat925, 27 Dec 2016 | Read review
“South side of the building unless the north has already collapsed. Then you have no choice.”
 of 5 bubbles jmflaw, 9 Dec 2016 | Read review
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