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The Reach, A Waldorf Astoria Resort

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3,451 Reviews from our TripAdvisor Community

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Showing 3,083: English reviews
Dallas, Texas
Reviewed 16 September 2014

Great place to stay. Has it's own private beach. The room was a beautiful suite. The décor is amazing. Bed was comfortable. Bathroom was huge. The tv was amazing. Loved having a refrigerator in the room. The resort is big. There are two pools. I enjoyed the pool. The resort has it's own private beach. I loved the pier. Great...

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Helpful?
Thank Ty_Lattimore
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so much for your review of The Reach Resort. We are thrilled to learn that you enjoyed your stay with us and hope to see you again soon! Please do not hesitate to contact me at jennifer.tomasello@waldorfastoria.com so I may ensure your next stay is just as enjoyable and relaxing as your first! Thank you and see you...

Boise, Idaho
Reviewed 15 September 2014

We stayed at The Reach on Sunday of Labor Day weekend plus a few days afterwards. The staff was top notch. The location was on the beach at the bottom of Duvall Street by Southernmost Point, a real plus as we could walk everywhere. The bar was great. The pool and beach were nice and the staff serving them were...

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2Thank Msjackson2017
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for reviewing your recent stay at The Reach Resort. We are so glad that you enjoyed your stay with us and hope to see you again soon! Please do not hesitate to contact me directly at jennifer.tomasello@waldorfastoria.com so I may provide you with personalized service during your next stay. Thank you Jennifer Tomasello Manager at The Reach Resort

North Miami
Reviewed 14 September 2014

Well my expectations were pretty high and this hotel deserves a decent review. Its located about couple of blocks from Duval but at the very end of the strip...the quiet side. The pool was right on the beach and also had nice restaurant called Strip House which has an outdoor dining and pool table. It was very relaxing to have...

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Helpful?
Thank Angelo R
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to review The Reach Resort Angelo. It appears from your pictures that you had a traditional courtyard view king during your stay. Should you be interested in staying with us in the future, please contact us for additional room type options that may offer the space that you are looking for. Also, please accept...

Jersey, United Kingdom
Reviewed 14 September 2014

Stayed here for a couple of nights in September. Staff were pleasant, hotel is in decent shape. I guess for a Waldorf Astoria a bit weak that everything catering wise was out of the strip house, both the bar or the restaurant, but if you're only here for a couple of days it'll be fine. Duval Street is a stone...

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1Thank Gurnip
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to provide us with feedback of your stay at The Reach Resort. I am so sorry to hear that we failed to meet your expectations of a Waldorf property. Our guest's opinions are so very important to us and allow us an opportunity to highlight areas in which we may improve our property and...

Reviewed 13 September 2014

OLD and run down. Staff not accomodating. I don't ask for much! Not handicap friendly for my husband with mobility scooter. Front desk staff had attitudes. We checked out early. Choose another hotel - you will get more for your money.

Review collected in partnership with Waldorf Astoria
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2Thank 80kayb
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at cindy.acevedo@waldorfastoria.com for personalized...

Atlanta, Georgia
Reviewed 8 September 2014

This hotel has some very good points: 1) Location is fantastic, within walking distance to most everything but tucked away from the noise 2) Property is well kept and beautiful 3) Great customer service (and I needed a lot of service!) But I still struggled between giving this resort a 3 or 4 star review because of the value. We...

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Helpful?
Thank atlfam4
LYONS
Reviewed 7 September 2014

Stayed at the Reach over Labor day and for a couple of days afterwards. The staff was extremely friendly and helpful. The facilities were great and we had a wonderful time. Went next door to the other Waldorf location and I am thrilled that we picked the Reach instead. A trip to the Strip House, the restaurant is well in...

Review collected in partnership with Waldorf Astoria
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Thank WILLIAM K
Tarpon Springs, United States
Reviewed 7 September 2014

This was a run of the mill hotel experience, did not compare well with other Waldorf properties. The main attraction is the hotel's beach. Nice pool. Poor room room service and restaurants. OVerpriced but your on the beach in Key West.

Review collected in partnership with Waldorf Astoria
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Thank John K
New York
Reviewed 6 September 2014

Stayed for 3 nights at the Reach, so looking forward for this. I've been to the Waldorf in Manhattan but I have to be considerate since it is by the beach so indeed the carpet was grainy, concrete hallways for easy clean up, ceiling fan has dust accumulation over the edges, perhaps it's the busiest time of the year, not...

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3Thank Beth A
Swansea, United Kingdom
Reviewed 4 September 2014 via mobile

Stayed here for 2 nights. The rooms are nice the pool area is nice but in general its over priced especially considering when we arrived it was an extra $45 for parking and an extra $50 for resort fees which I wasnt impressed with as I paid for the room in a resort so why pay extra to use the...

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1Thank Lisalovesit

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: RM1,413 - RM2,786 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#17 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
31 questions
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request pool/ocean view and expect to pay for it.”
ernstrick67, 15 Apr 2017 | Read review
“Sea views or Garden Views would be better- though the rooms internally may be similarly equipped to a Key West view.”
WilliamS872, 12 Apr 2017 | Read review
“Use AAA to get a discount on the room. It can definitely be worth the $59 you'll save a lot more!”
dvelez3329, 11 Apr 2017 | Read review
“Ask for beach view or you will be looking at the staff parking lot.”
951DianeS951, 9 Apr 2017 | Read review
“Make sure it is not "City View" because it is not City View but rather a back street view and view of a some type of holding tank????”
AlcoholRep, 3 Apr 2017 | Read review
5 of 5