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The Capitana Key West

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Traveller (850)
Room & Suite (104)
Videos (2)
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About

#8 of 55 hotels in Key West
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
The Capitana Key West offers the intimacy of a B&B and the well-curated luxury of a boutique hotel, in a sublime coastal setting. You'll find waterfront views, a beautifully landscaped pool (complete with tiki bar), delicious dining options, and well-appointed accommodations here. Our hotel is also pet-friendly, and conveniently located near all the can't-miss Key West attractions.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Diving
Snorkelling
Water sport equipment rentals
Fishing
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Business
Languages Spoken
English, Spanish
Hotel links
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Location

2401 N Roosevelt BLVD, Key West, FL 33040
The Capitana Key West
589Reviews29Q+A100Room tips
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cindy k wrote a review 25 Feb
1 contribution
+1
This is an exceptional resort! Brand new coastal decor in blues and whites! Beautiful pool and beach area, complimentary breakfast each morning, complimentary supply of bottled water. Friendly and attentive staff. Very clean. If you want a relaxing oasis to stay in while you are visiting Key West, this is it. Highly recommend.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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vicki235 wrote a review Mar 2023
2 contributions2 helpful votes
Hotel's Favourite
A fun weekend with family in Key West, made even better with a stay at the beautiful Capitana resort. Thank you to Keneil and staff for making our visit so pleasant! They went above and beyond to ensure everything ran smooth during our stay.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from The Capitana Key West , Owner at The Capitana Key West
Responded 15 Apr 2023
Hello! Thank you so much for taking the time to share your wonderful experience at Capitana Resort in Key West. We're thrilled to hear that you and your family had such a fun weekend! Our team, particularly Keneil, is dedicated to making sure our guests have an enjoyable and memorable stay. It's genuinely heartwarming to know that their efforts were successful in making your visit pleasant and memorable. We truly appreciate your kind words and recognition of the excellent service and resort. Your happiness and satisfaction are what keep us going above and beyond for our guests. We hope to have the pleasure of welcoming you and your family back to Capitana Resort soon! Warm regards and take care! -Aaron, Guest Service Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Toni D wrote a review 23 Feb
1 contribution
+1
This Hotel is amazing and the rooms are absolutely gorgeous… The view from my waterfront suite far exceeded my expectations….. The Breakfast they served everyday was absolutely delicious and had a variety of choices and the Hotel Staff go above and beyond to satisfy your every need… I don’t know how anybody could rate this less than a five.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sam E wrote a review 23 Feb
2 contributions
I mostly wanted to write this review to give a shout out to Dimple at the front desk. I was feeling bummed about the room we were put in due to the view. Dimple seemed to genuinely care and was so professional and helped us figure out how to move to a different room so that we could enjoy a beautiful view for the remainder of the stay. Otherwise, hotel was very nice, I wouldn’t call it luxury. I’d read in the reviews about the plastic waste during breakfast, but it was a bit jarring to see in person. Not sure why they can’t have plates and silverware, they do at the tiki bar.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Doc1947 wrote a review 16 Feb
Abingdon, Virginia92 contributions69 helpful votes
This place is very nice, but doesn't deserve to be rated one of the best places in Key West. It is true that all the rooms have a view, but not all have a nice view. We were placed in a room overlooking the roof of the Tiki Bar. In full sunshine the glare from the roof made it almost impossible to sit on our balcony and enjoy the view of the ocean. We were staying for a week and you might expect that we would get some consideration and a better room. Breakfast was OK, but with inadequate seating. Our room was comfortable. Seniors note that there are no safety bars in the shower. I did appreciate being able to use our Netflix and Prime subscriptions. They play music on the grounds, but thankfully it was not too loud. But I can't say that this is a quiet place. Food at the Tiki Bar was good with adequate service. We will probably stay somewhere else the next time.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 2 days ago
Dear Doc1947, Thank you for your review. We are happy to hear that you enjoyed our property and the amenities that we have to offer. The family suite that was booked, we only have 3 of those rooms on property. We would like to apologize that the room was not in a better location on the property. It is good to hear that you liked the breakfast options that we provided. We are happy that the pool area was relaxing and that the service from the Tiki bar was satisfactory. We hope we get the opportunity to host you again in the future. Sincerely, Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GammelMont wrote a review 15 Feb
Copenhagen116 contributions124 helpful votes
Good property with a horrible breakfast. This could have been so much better but alas the breakfast is a disaster. Looked more like a motel breakfast than a nice resort breakfast. It was so bad we went out for food. Also the total disregard for the environment was appaling. They used plastic cutlery and folks would just dump their plates in 2 large bins by the door as there were no recycling options. This is 2024 and we all need to take better care of our planet. Nice pool area no beach though. A bit away from town but a quick 10 mins drive. Parking wasn’t as bad as we feared, lots of side streets were we managed to park.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 3 days ago
Dear GammelMont, Thank you so much for your review. We are so happy to hear that you enjoyed our property and the amenities that we have to offer. We are disappointed to hear that you did not enjoy the breakfast that we had to offer. We would like to thank you for your feedback, as this will help us with looking into other options for the future. We hope we get the opportunity to see you again in the future. Sincerely, Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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532angiec wrote a review 9 Feb
Overland Park, Kansas263 contributions72 helpful votes
I've been lax for a few years on leaving reviews, but Capitana has made me feel the need to sing their praises. I loved going to Duvall every day/night for entertainment and/or dinner, but I don't think I'd prefer staying down there than here. It was a short drive and coming home to a beautiful and quiet resort was the best of both worlds. I thought we'd want to try some of the breakfast restaurants with great reviews, but it was so nice to have what I felt was a great variety every day that satisfied us until dinner. One night we did have dinner at their outside restaurant and it was very romantic being at the water's edge and the food was very good! The entire resort is so clean and the staff are incredible. Shout out to Dimple who made our visit the absolute perfect anniversary trip. This was our first trip to KW and I look forward to coming back and staying at The Capitana again.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 2 weeks ago
Dear 532angiec, Thank you for your review. We are so happy that you enjoyed your vacation with us. We are so happy that our staff provided top notch service and you enjoyed the breakfast options that we have available. Thank you or your kind words regarding our staff at the front desk and happy that you enjoyed your anniversary. We hope we get the opportunity to see you again in the future. Sincerely, Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kim R wrote a review 7 Feb
1 contribution
The Opal Capitana Key West in a nutshell; 1) NO Security - with an example; the gate into a spa pool, that was said to be private for the condos and happened to be right next to our condo. This access gate needs to have a key scanner installed immediately as it's off a parking lot, right off the main road, but doesn't have this security measure provided. Twenty or so teens broke in and trespassed, underage booze partied, left food waste and garbage all over, eyelashes and fake nails floating in the pool, and kept coming back to grab belongings they'd forgotten like it wasn't a big deal and the police were not called. The front desk has access to a camera pointed at the spa but wasn't observing to keep this area secure 2) Terrible Customer Service - when issue was addressed the next morning at the front desk, we were asked if they did anything to us and told that it happens all the time there... Wtf??? Corp needs to address this situation as I can't see families wanting to stay at a place that lets drunk teens run it! No apology, accountability or service provided onsite when situation addressed except running out to tell the kids they better get out of there. 3) Poor Pool Service - while at the pool enjoying the sunshine, a food server was asked to send a server to take a drink and food order to our group - he then told us to probably go to the bar and get it ourselves because they're all busy. Absolutely ridiculous response and entire staff needs training in betterment of customer service. 4) On a loud highway - constant road traffic and emergency vehicle noice to add to the ambiance of teen pool parties and get it yourself service. Enjoy your stay at Opal Capitana Key West!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 2 weeks ago
Dear KimrL911NS, Thank you for your review. We would like to thank you for spending your vacation with us. We sincerely apologize for the experience you had at the front desk and this is not the expectation we want our guests to have. We would like to thank you for your feedback regarding the locals coming on our property, as we want our guest experience to be a good one. We sincerely apologize for the service that you received at the pool and bar area, as we are dedicated to providing top notch service to all our staff. We hope this does not put a damper on your return. We hope we get the opportunity in the future to welcome you back to The Capitana. Sincerely, Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Freedom28301232331 wrote a review 2 Feb
1 contribution
Hello, I want to take the time to share my experience at “The Capitana Key West.” My wife and I arrived at the Capitiana very late due to delays at the airport. As we checked in, we had the privilege of meeting Leonie Davis, who was extremely accommodating. During our stay, I (Mr. Copeland) got sick from eating bad food from another restaurant. Ms. Davis went above and beyond to make me feel better and to make our stay comfortable. The hotel staff was also amicable and eager to help. Thank you, Ms. Davis, and continue to let your light shine.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 2 weeks ago
Dear Freedom28301232331, Thank you so much for your review. We are so happy that you enjoyed our property and the amenities that we have to offer. Thank you for the kind words regarding Lee, as she is one of the many superstars that are dedicated in providing exceptional service to all our guests. We are happy that she took care of you while you were sick and hope that you are doing much better. We hope we get the opportunity to see you again in the future, and thank you for visiting our little paradise called The Capitana. Sincerely, Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joe D wrote a review 2 Feb
Evanston94 contributions27 helpful votes
Let me start by saying this hotel is not in Old Key West, but it is only minutes away (The Ubers/Lyfts in Key West come immediately if not sooner & are only 10-15 bucks) from the hustle and bustle of the cruise port, Duvall Street & The Southernmost Point tourist area. That, actually, was a feature. There is a very small, but cute, man made beach with loungers and cabanas, a small water sport rental shack, a very nice hot tub, a beautiful, but shallow pool, plenty of loungers around the pool, a grasser area with a pool table, oversized chess board, & volleyball net/ball, along with a pool bar that rounds out the outside area. The rooms all have balconies facing northeast (Great for full moon rise!) and all have views of the gulf. The king sized bed was comfortable, the shower & bathroom was spacious, with my only complaint is not enough water pressure(The handheld shower was better than the rain fall one just FYI) The room itself was big & came with a mini fridge, microwave, table & chairs & lots of dresser space. On each floor was a cubby hole called hydration station with a fridge stocked with plastic bottles of water & a freezer drawer full of ice bags. Breakfast is included. It's buffet, with a variety of hot dishes that changed daily, usually pancakes, waffles, sausages, bacon, scrambled or hard boiled eggs, as well as toaster items, cereal, cream cheese, fruit & refrigerated items like juices & yogurt. The staff is really what made this place special, with high marks for people like Susan, who greeted us with a smile each day & was very attentive with pool drinks, Aaron, the F&B director, Erin, the bartender (I wish I had gotten ALL the bartenders/pool servers names because they were ALL great) everyone at the front desk & especially the room attendants who worked diligently cleaning every inch of the entire resort. All in all it was a pleasure having such a comfortable vacation at this lovely resort. Side note, the airport is less than ten minutes away. We chose not to rent a car, but there's a huge free parking lot right in front of the hotel. Ubers were there as soon as you hit ok, we even chose to take the less expensive longer wait time ones and the longest we ever wait was 50 seconds. I am not kidding. If you want a clean comfortable hotel that is away from the crowded downtown, but close enough to walk (About twenty minutes each time we did it) choose this luxurious spot.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Ask for a high floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 2 weeks ago
Dear O5376bPjoed, Thank you for your review. We are so happy that you enjoyed our property and the amenities that we have to offer. Thank you for all the kind words regarding our staff as we are dedicated in providing top notch service to all our guest. We are happy to say that it was a pleasure accommodating you and would love to welcome you back in the future. Sincerely. Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 2,032 - RM 3,540 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
75
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE CAPITANA KEY WEST: UPDATED 2024 Hotel Reviews, Price Comparison and 1,047 Photos (FL) - Tripadvisor

Frequently Asked Questions about The Capitana Key West
Which popular attractions are close to The Capitana Key West?
Nearby attractions include Bealls Outlet (0.2 km).
What are some of the property amenities at The Capitana Key West?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Capitana Key West?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Capitana Key West?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Capitana Key West?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to The Capitana Key West?
Conveniently located restaurants include Kim's Kuban, Sister Noodle House, and Starbucks.
Are there opportunities to exercise at The Capitana Key West?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Capitana Key West?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Capitana Key West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Capitana Key West offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at The Capitana Key West?
The staff speaks multiple languages, including English and Spanish.