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La Concha Hotel & Spa

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La Concha Hotel & Spa
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865 Reviews from our TripAdvisor Community

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There are newer reviews for La Concha Hotel & Spa
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Showing 740: English reviews
Cicago
Reviewed 7 April 2016

This trip for 8 of us was planned as a Bachelorette party with each room costing approx $500 a night. We arrived in a large passenger van and were met by a car valet and no one else. We unloaded the entire van and managed all of our luggage without any help which we had asked for. After waiting 15...

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Helpful?
1Thank LGH53
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for your review of La Concha Key West. I am very sorry and surprised to hear about the experience you had during your time with us. We typically hear positive feedback regarding our associates' service and I will surely address your experience with the valet as this is not acceptable by our standards of service. We appreciate your...

Macon,GA
Reviewed 7 April 2016 via mobile

This is a very nice hotel. The public spaces are modern and beautiful. We had a room on the Duvall Street side and did not hear any noise. The room was spacious and nicely appointed. The elevators are very small. There is no coffee in the room but there is some in the lobby. The staff were very friendly and...

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Helpful?
2Thank Letsg0n0w
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for reviewing La Concha Key West. I am happy to hear that the interior design of our property suited your preferences and that you enjoyed our spacious accommodations. We too love our Duval Street location right in the middle of the action! We hope to see you again the next time your travels bring you to Key West!...

Reviewed 6 April 2016 via mobile

What a newly refurbished piece of perfection. The Remington family ownership has turned this place into an oasis of "gorgeous" in a town of "maybe" , as they did with their (you have shared privileges ) pier house and Southernmost house. They now allow you to enjoy all three when staying in one. The shuttle among the three is a...

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Helpful?
1Thank b b
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for the terrific review of La Concha Key West. I am thrilled to hear that you enjoyed our upgraded interiors and completely up-to-date amenities and onsite facilities. It is so great to hear that you took advantage of our shuttle service, offering easy access to our sister properties where guests may enjoy exploring the many amenities available at...

Reviewed 5 April 2016 via mobile

Rooms are small but attractive. No coffee maker in room which was unfortunate. Great bathrooms and big shower were very nice. Free shuttle, which we never seemed to catch, but did see other guests using up and down Duval St. Very pricey for what you get, but you're paying for location with little competition. Next time I would try a...

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Helpful?
1Thank Sweetaswee
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

THank you for taking the time to review La Concha Key West. In the future, please feel free to request extra amenities, as our associates will be happy to accommodate if possible. I am happy to hear that you took advantage of our convenient Duval Street location. I do hope to see you again the next time you find yourself...

Wisconsin
Reviewed 4 April 2016 via mobile

Pros: proximity to the action of Duval street; historic building, easy check-in & check-out; fridge in room; Cons: filthy Windows; no ice machines available -- have to tip someone to bring up the ice from the kitchen; will not allow you to park your own car and charge $26 per day plus tips in and out. We spent about $40...

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Helpful?
1Thank TravelingSix
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for taking the time to share your experience at La Concha Key West. I am happy to hear that you enjoyed our Duval Street location and seamless check-in and check-out experience. I apologize for the window situation you experienced and I will address this immediately with my team. I also want to apologize for the delayed valet service...

Jacksonville, Florida, United States
Reviewed 2 April 2016 via mobile

Very nice hotel. We stayed in a king suite. Had a great view of Duval street. The kids loved the pool, all though most of the pool is in the shade. Does come with a fridge, but does not really keep food cold. I think the only reason I gave them 4 stars was because of the wifi. The wifi...

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Helpful?
1Thank Michele L
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Michele L., thank you for taking the time to review La Concha Key West. I am very happy to hear that you enjoyed your suite accommodations complete with beautiful beachfront views of Key West. I apologize for the poor WiFi experience you had and I will address this issue immediately to make sure this is adjusted for future visits. We...

Florida
Reviewed 30 March 2016 via mobile

Interesting to read prior TrpAdv reviews. Guess hotel stays are individual experiences but a few basics remain: Is it clean - yes, lobby very modern, hallways and rooms yes. Spacious- more to the European size not that you can't move around. Aisles by bed, bureau, in bath tight but this is KW and the hotel dates back. Appointments very KW...

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Helpful?
1Thank Track1089
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for reviewing La Concha Key West. I am delighted to hear that you enjoyed the modern interior design of our hotel as well as our spacious accommodations. I am also glad to know that you took advantage of our location and enjoyed popular local attractions. We appreciate your feedback and look forward to your next visit! Best, Mike...

Rochester, New York
Reviewed 30 March 2016

FYI The rooftop bar has been gone a few year. We did have a mini fridge but it barely kept items lukewarm. The website's brief description on Google, says there are coffeemakers but there aren't. No door hanger in the bathroom for toiletry bag or clothes. I had asked for more towels, but there "weren't any washed". Had to wait...

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Helpful?
Thank Remlap511Kloee
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for taking the time to review La Concha Key West. I am sorry that your experience did not meet your expectations. I am surprised and sorry to hear about your experience with our front desk staff and I will address this issue immediately as this is unacceptable by our standards of service. Unfortunately, parking in Key West is...

Westlake, Ohio
Reviewed 30 March 2016

Clean hotel with comfortable bed and pillow. Room air vent is a little noisy, but does not bother us. Right at the center of everything. So convenient that my family came back to hotel for a break in middle of the day. Free wifi. Valet parking only. Highly recommended.

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Helpful?
Thank Joan H
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you, Joan H., for your review of La Concha Key West. I am happy to hear that you enjoyed our deluxe amenities including our plush bedding. We too love our convenient location offering easy access to all that Key West has to offer. I look forward to welcoming you back to La Concha on your next visit to The...

Chilliwack, Canada
Reviewed 27 March 2016

Usually when we use our points it shows we are loyal customers and given very good care. NOT THIS TIME. We were given a room with an adjoining door to the next room. We could hear the talking for hours so poor sleep. I called the front desk as the smell of cigarette come from the next room door.The reason...

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Helpful?
1Thank Dianne B
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Dianne B., I want to apologize for your experience at La Concha Key West and I am sad to hear that we did not meet your expectations. We do our best to end any disturbances in a quick fashion and I will surely address the issue you experienced with the cigarette smoke to my associates to avoid this for future...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams, The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Breakfast, lunch, Happy Hour and dinner served daily in 430 Duval. Go for a swim at our outdoor swimming pool and enjoy a cocktail at the pool bar. La Concha Hotel offers the most spectacular 360 degree view from our Top Spa or fitness center. Unwind and enjoy your favorite drink poolside, dine at 430 Duval, sip world-class wines at Wine-O, or stop by the concierge to plan out your next adventure. ... more   less 

Additional Information about La Concha Hotel & Spa

Address: 430 Duval Street, Key West, FL 33040
Region: United States > Florida > Florida Keys > Key West
Price Range: RM1,126 - RM2,349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Concha Hotel & Spa 4*
Number of rooms: 160
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, IHG, Hotels.com, Expedia, Cheap Tickets, Priceline, TripOnline SA and Orbitz so you can book your La Concha Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza
Hotel Style:
#10 Spa Hotel in Key West
#13 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from La Concha Hotel & Spa staff and other travellers.
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Questions? Get answers from La Concha Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views are facing Duval street! Corner rooms are larger, inside rooms are quieter if you're looking for peace and tranquility!”
  • Very Comfortable Bed to Sleep on!
 of 5 bubbles 917HelenP, 10 Jan 2017 | Read review
“The balcony rooms are tiny.”
 of 5 bubbles keny2017, 3 Jan 2017 | Read review
“Who spends time in the rooms - the Jr. Suites are very nice.”
 of 5 bubbles BMacBaltimore_USA, 18 Dec 2016 | Read review
“Try to avoid room 215”
 of 5 bubbles Hoangng53, 26 Nov 2016 | Read review
“Get a balcony if you are a sound sleeper.”
  • The street below...
 of 5 bubbles Pro698, 28 Oct 2016 | Read review
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