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Crowne Plaza Key West La Concha

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Crowne Plaza Key West La Concha
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951 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Key West La Concha
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Showing 821: English reviews
Reviewed 16 May 2016

Excellent service at check-in, got to the premium room and was very happy with the quality, about par for Crown Plaza. Concierge was very helpful. Pool is pretty small and is unheated, but space is at a premium on Duval Street and a number of the hotels in that specific area are smaller than usual and therefore have small pools...

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Helpful?
Thank Martyn B
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for reviewing La Concha Key West. I am happy to heat that you had a seamless check-in experience and enjoyed our Duval Street location as well as our personable service. I am sorry that our breakfast did not meet you expectations and we appreciate the feedback as we work to improve upon this. We hope that you will...

Boston, Massachusetts
Reviewed 15 May 2016

the lobby is nice. pool is small and filled with grime. room is very very tiny. no desk at all. What really really upsets me is they do not provide breakfast vouchers for aspire elite members. If you are a IHG loyalist you will get no benifits from staying at this below average/garbage hotel.

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Helpful?
Thank steve s
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Steve, I am sorry to hear that La Concha Key West did not meet your expectations, Our concierge is happy to provide information on how to best take advantage of your IHG membership and I hope that you will take advantage of our associates' service in the future. We appreciate your feedback as we continue to improve upon the guest...

Travelers Rest, South Carolina
Reviewed 13 May 2016 via mobile

Centrally located to everything on Duval. Nice and clean rooms. Updated nicely for an older property. Wish we had know there was going to be a pool party when we stayed, missed a whole day of swimming with all the setup and such. Would stay again though.

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Helpful?
Thank Tracy L
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for the terrific review of La Concha Key West. I am thrilled that you enjoyed your accommodations and hope you will return again soon to enjoy our pool area in the warm weather! Best, Mike Rice

Reviewed 12 May 2016

A great place to stay (location-wise), but the rooms are very small and the bathrooms are closet-sized. Its a very old hotel, which accounts for the small spaces, but has been nicely maintained. Everything is service based (i.e., there are no ice machines - you have to pay someone to bring you ice; you cannot self-park, therefore constant valet charges,...

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Helpful?
Thank Jan R
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Jan r., thank you for reviewing La Concha Key West. I am very happy to hear that you enjoyed your accommodations and that our associates left a positive impression on you with their service. We will be happy to provide an interior room upon request in the future to reduce possible noise disturbances. We look forward to your next visit!...

Anna Maria Island, Florida
Reviewed 5 May 2016

I just got back from spending three days in Key West and stayed at La Concha Hotel. It is on Duval Sreet and is in the perfect location to explore all the sights and restaurants. It is newly refurbished and very elegant with great attention to detail and the comfort of the guests. The staff is very friendly, courteous and...

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Helpful?
Thank beachbreakers
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for reviewing La Concha Key West. We too love our convenient Duval Street location offering easy access to popular Key West attractions. I am also happy to hear that you enjoyed our spacious accommodations and relaxing pool area. We appreciate your recommendation and look forward to your future visits! Regards, Mike Rice

Northern Virginia
Reviewed 5 May 2016

Great hotel right on Duval Street. Literally in the center of everything. Great location. Pool area was OK. Bar and food options were minimal, but you are steps from all the food and drinks and entertainment of Key West. Starbucks off the lobby was handy. Check out the sister hotel, which you get access to with your wristband. Right on...

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Helpful?
Thank sunburnedme
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for taking the time to review La Concha Key West. I am happy to know that you took advantage of our central, Duval Street location as well of our sister properties in which all of our guests have access to. We look forward to welcoming you back again soon! Best, Mike Rice

Cape Coral, Florida, United States
Reviewed 5 May 2016

I thought I had booked for 2 nights - but my bad since I did not check the reservation confirmation carefully - and we had actually only booked 1 night in the suite with balcony but unless you are deaf, do not book a balcony overlooking Duval. After the partiers went to bed, the street sweepers and delivery trucks came...

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1Thank Lynn H
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Lynn, thank you for reviewing La Concha Key West. I am sorry that you experienced noise disturbances from the surrounding area as Duval Street is quite popular and lively. We are happt to provide interior rooms upon request and hope that you will consider this the next time you visit La Concha. I am thrilled to hear that you enjoyed...

Waterford
Reviewed 4 May 2016

Stayed here for 2 nights and was overall very happy. It's a nice hotel although not up to the same standard as some of the Crowne Plaza's in other parts of the world. Staff were helpful and the rooms were comfortable with all you could need. Free wifi but only valet parking available but that was expected as the hotel...

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Helpful?
Thank Nick C
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Nick, thank you for taking the time to review La Concha Key West. I am happy to hear that you enjoyed your two-night stay and that our associates left a lasting impression on you. I want to apologize for the slow service you experienced during breakfast and I will surely address this with the team to avoid a similar situation...

Naples, Florida
Reviewed 3 May 2016

Interesting old hotel which has been remodeled with an upscale bar and lobby entrance. We requested a quiet room at the back which was perfect. No view but that was OK for us. Hotel is well located in the center of Duval St and on the Old Trolley Tour route and perfect for walking. Starbucks cafe and Jamba Juice Bar...

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Helpful?
Thank jmkn_12
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for the kind review of La Concha Key West. I am glad to hear that you enjoyed our recently renovated property as well as our onsite lounge, Wine-O. I am also happy that our accommodations worked out well for you. We do our best to provide a seamless check-in and check-out experience and I am glad that this...

Atlanta,GA
Reviewed 2 May 2016 via mobile

Historic hotel, lovingly restored. The lobby and center bar area is gorgeous. The rooms, although small (historic hotels always have small rooms)--were very comfortable. The hotel was upscale without feeling stuffy. We toured the rooftop spa. The facility is quite gorgeous, however the treatments seemed way overpriced. They were even higher than cruise ships , if that explains anything. I'm...

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Helpful?
Thank atlfuzzy
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for the great review of La Concha Key West. I am delighted to hear that you enjoyed our recently renovated, historic hotel that stays true to the original blueprints. We will surely pass along your kind words to our associates as they will be pleased to hear that they left a lasting impression on you. I hope you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams, The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Breakfast, lunch, Happy Hour and dinner served daily in 430 Duval. Go for a swim at our outdoor swimming pool and enjoy a cocktail at the pool bar. La Concha Hotel offers the most spectacular 360 degree view from our Top Spa or fitness center. Unwind and enjoy your favorite drink poolside, dine at 430 Duval, sip world-class wines at Wine-O, or stop by the concierge to plan out your next adventure. ... more   less 

Additional Information about Crowne Plaza Key West La Concha

Address: 430 Duval Street, Key West, FL 33040
Region: United States > Florida > Florida Keys > Key West
Price Range: RM993 - RM2,035 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Key West La Concha 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza
Hotel Style:
#10 Spa Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Key West La Concha staff and other travellers.
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Questions? Get answers from Crowne Plaza Key West La Concha staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Duvall street view”
ambers, 27 Apr 2017 | Read review
“Some rooms are located inside with windows overlooking foyer, These rooms, while still very nice rooms do not have daylight.”
Tet1, 17 Apr 2017 | Read review
“Select a 'junior' suite if you want a good size room.”
JeffGL, 16 Apr 2017 | Read review
“Do not book the historic side unless you are a tiny little person.”
SLucius, 15 Apr 2017 | Read review
“Super quite room 336. Tight but well appointed and like having the couch and fridge”
momsterculer, 13 Apr 2017 | Read review
5 of 5