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My fiancée and I stayed at the Coconut Mallory for 2 nights in mid January. The buildings were still under construction from the hurricane but we were well aware of this since I contacted them on a couple different occasions prior to our stay to...More
I made a reservation for me, my sisters and my husband 2 months before my trip. On the day were driving to Key West, we received an email from Booking.com telling that our room was not available anymore. We called the hotel and they said...More
We're owners of a timeshare week at Coconut Mallory. We booked a reservation for 1/27-2/3/2018 at Coconut Mallory in late October 2017 with a written confirmation on November 2nd. Yesterday, 2 1/2 weeks before we were to arrive, we received a phone call/voicemail message that...More
I booked a room on 11/30/17. I received an email 1/8/18 that they cancelled my reservation (13 days prior to my reservation on 1/21/18) due to repairs needed from hurricane Irma.
If I wanted to cancel they would have charged me 100% cancellation. They cancelled...More
We just spent our holidays vacations here and we loved it! Coconut Mallory Resort was just what we needed: kitchenette, wifi, big rooms, pool and more! Supervisor Maria went up and beyond to make our stay our home away from home. We will come back...More
Room 206 has nice views ... but I was also advised that it received the most extensive damage during Irma and may not be ready before April 2018. We are booked for the end of March and it most likely will be cancelled and... More
Room 206 has nice views ... but I was also advised that it received the most extensive damage during Irma and may not be ready before April 2018. We are booked for the end of March and it most likely will be cancelled and we will need to cancel flights.