Hyatt Residence Club Key West, Windward Pointe
973 reviews
#15 of 51 Hotels in Key West
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3675 S Roosevelt Blvd, Key West, FL 33040-5254
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Room & Suite (233)
Pool & Beach (85)
About
#15 of 51 hotels in Key West
Location
Cleanliness
Service
Value
Travellers' Choice
Contemporary vacation resort; residential styled units with fully equipped kitchens and dining areas; ocean views.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Fishing
Business Centre with Internet Access
BBQ facilities
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Poolside bar
Concierge
Non-smoking hotel
Outdoor furniture
Clothes dryer
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Safe
Kitchenette
Microwave
Flatscreen TV
Seating area
Refrigerator
Kitchenware
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Ocean View
Languages Spoken
English
Location
Full view
38Car recommended
Grade: 38 out of 100
357Restaurantswithin 10 km
285Attractionswithin 10 km
Nearby restaurants
Seaside Cafe at the Mansion
1,167 reviews4.6 kmBar
Meet Burger USA
173 reviews4.8 kmAmerican
La Grignote
831 reviews4.7 kmFrench
Clemente's Trolley Pizzeria
182 reviews5.1 kmItalian
See all nearby restaurantsNearby attractions
Key West Butterfly and Nature Conservatory
12,282 reviews4.6 kmNature & Wildlife Areas
The Ernest Hemingway Home and Museum
19,966 reviews5 kmSpeciality Museums
Mallory Square
14,511 reviews5.7 kmPiers & Boardwalks
Duval Street
14,090 reviews5 kmPoints of Interest & Landmarks
See all nearby attractions973Reviews59Q+A100Room tips
Reviews
Traveller rating
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- 79
- 27
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Popular mentions
Great place. Have to realize key west is busy. Highway out front during feb break is busy. Hospitality during these times is by request only. When we request anything, they are there. Beautiful grounds and rooms. Only complaint is pool management. No rules. How long can you leave your chair empty? One hour? 1/2 hour? Only managed early? Many seats open in afternoon with no management. Just post the hours. Many have had towels and items removed with no warning. Great vaca tho.
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
Helpful
We just finished a wonderful four day stay at Windward Point, Key West. The property is beautiful and clean. Excellent pool with a great little restaurant with awesome cocktails. There is a volleyball court, ping-pong, pool and shuffleboard. Everything needed for a fun day in the sun. The trip to downtown is a little under 4 miles and a very easy bike ride but Ubers are also very available. Highly recommend this location for I get away. Front desk staff highly accommodating as well.
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Jon Dindo, General Manager at Hyatt Residence Club Key West, Windward Pointe
Responded 3 weeks ago
Good Afternoon 209Marie, Thank you so much for the 5-star review and we are glad you enjoyed the property! I will be sharing your feedback with the teams. We will be looking forward to your next vacation here at the Hyatt Windward Pointe. Kind Regards, Jon Dindo General Manager
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Our stay this past Holiday Season was absolutely exceptional.Windward Pointe has very spacious grounds that are well maintained.The view from our porch allows us to see the pool and The Atlantic Ocean which in the morning gives us some spectacular views of the sun rises and evening color with the newly wrapped and lighted palm trees.The lighted palms allow this property to stand out above all others. The Covid protocols that are in place made our stay safe and comfortable. Our interactions with the staff was over the top.Rigel Marrero was top notch ! Any issues that arose with our room were handled quickly and professionally by not only Rigel but also Louise,Manny,and Ozzie. We just recently completed our two month stay at our favorite home away from home and have rebooked for this next December and January.…
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Date of stay: December 2020
Rooms
Cleanliness
Service
Room Tip: All rooms have at least a partial view of the Atlantic Ocean .All rooms are 2 bedroom condos that...
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Helpful
Response from Jon Dindo, General Manager at Hyatt Residence Club Key West, Windward Pointe
Responded 27 Jan 2021
Good Morning Lindaks9349AE, Thank you so much for the incredible review while taking the time to share with other travelers. I am so glad you enjoyed your visit while having so many nice things to say about the staff and resort itself. The employees are what truly make the resort so special and unforgettable. Their dedication and hard work is truly commendable. I will certainly be sharing your review with each one of them and again appreciate the feedback! In addition, I am so pleased to hear that with all of our new protocols in place, you felt safe & comfortable while on-site. We are all looking forward to your return in December! Stay safe & well. Kind Regards, Jon Dindo General Manager
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We chose the HRC Windward due to the fact it is away from the craziness of Duval Street.... it was very quiet, except for an occasional airplane overhead (HRC is near the airport).... the grounds / pool / snack bar are wonderful. The room and grounds are immaculate... huge balcony - spent every morning on the balcony drinking coffee looking at the ocean! Totally wonderful.... If you are not a HRC timeshare member, they will try to entice you into a 3 hour presentation.... after I said NO twice, they left me alone. To see the major attractions, you must take a Taxi ($14 one way), rent a golf cart, or walk (3 miles to Duval St)..... I was disappointed that this high end Hyatt did not have a shuttle service. If you drive your POV, be advised parking in KW is very difficult and expensive! We opted to take a taxi most days.…
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Date of stay: January 2021
Value
Rooms
Service
Room Tip: Every room has an ocean view and a view of the pool area.... the end cap rooms would be the best.
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2 Helpful votes
Helpful
Response from Jon Dindo, General Manager at Hyatt Residence Club Key West, Windward Pointe
Responded 8 Jan 2021
Good Afternoon Snowbird1960, Thank you so much for the 5 star review and so glad you are relaxing and enjoying your stay with us. The on-site teams are always working diligently in maintaining the immaculate quality and its so nice to hear it directly from our guests! I will be sharing your review with the staff. The shuttle service is something that I have been looking into. With the expense related to the service and the current COVID-19 safety measures, this may not be something we are able to implement but truly do appreciate the feedback. Looking forward to your next visit with us here at the Hyatt Windward Pointe! Kind Regards, Jon Dindo General Manager
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Very bad and unprofessional customer service by Jackson Majewski front desk manager!!!! I checked in and lady at the front desk took my ID and credit card for accidentals all went great. Next day I received a call that the card did not worked so he asked me to come back to provide another card. Before going there I checked my card and my card did get charged. I went and told them about even showed them my phone with the bank transaction and he ignored and told me that if I will not give him a card and that he will throw me from the property. I told him that he have a very bad customer services and instead of him to apologize, he told me that he hopes that I will not cause anymore problems. I was shocked!!! So I end up giving my card again, because I will not jeopardize my family new year vacation for some a-hole. I’m contacting Hyatt management to make sure that they will deal with him. On a bright side, the property and rooms are great!!! We staid couple of times before and all have been great. It’s like they saying, 1 bad thing or persons can ruin all of the good times. Customer service means a lot to any business and if there is none or very poor, you still will loose business, even if have have a great place bust personnel are unprofessional.…
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Jon Dindo, General Manager at Hyatt Residence Club Key West, Windward Pointe
Responded 4 Jan 2021
Good Afternoon Kuksaandrei, I truly apologize for the misunderstanding and inconvenience this situation caused during your stay with us here at the Hyatt Windward Pointe. I have discussed the specifics with Jackson and even though we did need the credit card to be swiped again (our error), he completely understands the perception that was created in how this situation was handled. Thank you for the kind comments about the property and rooms being great. The staff puts in significant efforts to maintain all aspects of the resort. I hope you decide to continue staying with us in the future giving us another chance. Our goal is to always exceed expectations while creating great memories for our guest/owners and we certainly fell short during your past stay with us. Please feel free to contact me directly if you would like to discuss further and/or for any future needs. Kind Regards, Jon Dindo General Manager
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PRICE RANGE
US$364 - US$696 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt windward pointe hotel key west, hyatt hotel key west, hyatt key west, key west hyatt
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
93
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Claim Your Listing Frequently Asked Questions about Hyatt Residence Club Key West, Windward Pointe
Which popular attractions are close to Hyatt Residence Club Key West, Windward Pointe?
Nearby attractions include Key West Butterfly and Nature Conservatory (4.6 km), The Ernest Hemingway Home and Museum (4.9 km), and Mallory Square (5.7 km).
What are some of the property amenities at Hyatt Residence Club Key West, Windward Pointe?
Some of the more popular amenities offered include free wifi, a pool, and a lounge.
Which room amenities are available at Hyatt Residence Club Key West, Windward Pointe?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Residence Club Key West, Windward Pointe?
Guests can enjoy a lounge, a poolside bar, and barbeque facilities during their stay.
Is parking available at Hyatt Residence Club Key West, Windward Pointe?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Residence Club Key West, Windward Pointe?
Conveniently located restaurants include Seaside Cafe at the Mansion, Meet Burger USA, and La Grignote.
Are there opportunities to exercise at Hyatt Residence Club Key West, Windward Pointe?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Hyatt Residence Club Key West, Windward Pointe?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Hyatt Residence Club Key West, Windward Pointe?
Many travellers enjoy visiting Curry Mansion (5.3 km), Harry S. Truman Little White House (5.6 km), and Key West Garden Club (3.4 km).
Does Hyatt Residence Club Key West, Windward Pointe have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hyatt Residence Club Key West, Windward Pointe accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.