The Saint Hotel Key West, Autograph Collection

I Loved the sexy blue light in the room!!! Bed was comfortable!!!
Traveller (690)
Panorama of the Luxury Loft Suite Two Queen at The Saint Hotel Key West, Autograph Collection
360
Panoramas (11)
Superior King Room
Room & Suite (308)

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RM 1,419
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About

4.5
#25 of 55 hotels in Key West
4.9 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
3.9 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Bicycle rental
Bicycles available
Business Centre with Internet Access
Baggage storage
Street parking
Wifi
Paid wifi
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Private balcony
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
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Detailed Reviews
Savanna wrote a review Oct 2020
Denver, Colorado173 contributions48 helpful votes
+1
5.0 of 5 bubbles
I can't say enough great things about this hotel! But I'll try...

My husband and I stayed here for two nights, while traveling through the Keys. The entry is just off of Duval Street (where the main action is), in an unassuming house front with a royal red carpet. We actually drove past it once, expecting a typical hotel entrance. Once inside, immediately impressive. The lobby is trendy, fun, colorful, and the hardwood everywhere is stunning. We were able to check in a bit early, and the woman at the front desk was wonderful. You can choose to valet park for $35 per night (complete with a free ride in their large "golf cart"), but we opted to self-park on the street free of charge (not very easy to do). I wasn't aware that there are just over 30ish rooms total, and it was lovely.

We walked past the bar just off the lobby (also beautifully decorated), through the quaint dining porch area, and past the intimate outdoor pool with a waterfall (yes, please!), up the stairs to our very clean room. So clean that only the guests can enter to break the sticker seal on the door, confirming that cleaning has been up to COVID standards. The room was indeed clean, quite spacious, with a balcony overlooking the pool. We were also shown the rooftop area overlooking Duval Street where one can people watch at night - worth it. There were bicycles you could use for free, but we forgot to take advantage of them.

During our stay we had poolside drinks at the bar, a delicious breakfast, pool towels refreshed upon request (which by the way are the best, biggest pool towels I've ever seen), and several interactions with friendly staff members. You could not pick a better location to be in a quieter area, but still have the access to Duval Street for endless restaurants, live music and bars. Most places don't close until 4am, so that street does get rowdy. It was so nice to go out in the hustle and bustle, and return to this tranquil hotel. All of the provided toiletries smelled AMAZING as well!

I would give this experience 10 stars if I could. I HIGHLY recommend staying here!
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Date of stay: October 2020
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: 2nd floor, overlooking the pool!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bee Grundhoefer, Guest Services / Front Office at The Saint Hotel Key West, Autograph Collection
Responded 20 Oct 2020
WOW! It was our pleasure to host you in Key West. Next time you'll need to take advantage of the bikes to see the parts of Key West on the outskirts of downtown. We look forward to welcoming you back and appreciate you choosing to stay with us!
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Tony W wrote a review Jan 2020
Indianapolis, Indiana2 contributions
5.0 of 5 bubbles
The Saint is an Autograph hotel in the Marriott Group but it felt like a private large house. We stayed here for a week and thoroughly enjoyed it. The staff were the best and friendliest I have ever encountered. We felt like family. The location is perfect for walking the area, it is a few minutes walk to Mallory Square and the marina. Lots of bars and restaurants within easy reach. The bar/restaurant are very nice and the rooftop Halo Lounge (open Thurs-Sunday) was a lot of fun. Kudos to Marta, Amy, Maria, Paul, Jordan, Abraham, Grace and Elwin for their attentive and friendly service. Two minor caveats: The petite rooms are really petite, although they have plenty of well thought out storage so you won't feel claustrophobic. The wi-fi kept dropping so you had to sign in several times a day. Not enough for me to drop a star and I am sure that Abraham or Amy will have that sorted out pretty soon..
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: There are only 36 rooms. Some are petite like ours and others have a balcony or small terrace.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from beelann, Guest Relations Manager at The Saint Hotel Key West, Autograph Collection
Responded 20 Jan 2020
It was truly a pleasure to serve you and we appreciate your honest feedback. Your comments have been shared with the hotel team as to how we can continue to deliver exceptional service to guests like yourself. We look forward to welcoming you back again!
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Soflaccc wrote a review Aug 2020
Fort Lauderdale, Florida33 contributions21 helpful votes
5.0 of 5 bubbles
We were amongst our favorite people at our favorite hotel this past week!!! The Saint is a special place where you will find a staff that genuinely wants to make you feel like you are checking in to your home away from home. If you feel hesitant about staying in a hotel during these uncertain times, let me assure you, The Saint is taking every precaution and has gone above and beyond the typical sanitary standards. Abraham, the manager, makes sure that guests are being safe, all the while seeing to it that you are taken care of and appreciated. Whether you see Amy, Marta or Maria up front, you feel the warmth of their hospitality in their voice and see the smile in their eyes. Gustavo makes sure you don't lift a finger upon arrival, getting you settled in and again, sharing the love from behind the mask. Chef Michael will tantalize you're tastebuds (we loved the pork tacos) while Paul shakes up the martini and lives up to his titles "Saint Paul" or "King Paul". Our days spent at the Saint were undeniably some of our best, despite the situation of our world at the moment. The Saint enables you to feel a positive vibe when you pass through it's doors. Positivity prevails.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bee Grundhoefer, Guest Services / Front Office at The Saint Hotel Key West, Autograph Collection
Responded 1 Sept 2020
Thank you very much for deciding to stay with us during these not-so-normal times. We are delighted that you thoroughly enjoyed your stay and we look forward to your return!
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Jodi wrote a review Mar 2021
Chicago, Illinois2 contributions2 helpful votes
1.0 of 5 bubbles
After an amazing 3 days spent at another absolutely lovely hotel we moved to The Saint and I was immediately disgusted by the smelly damp tiny dingy room. For almost $700 a night we should not have to use the same pool towel daily or be threatened by a sign to be charged $35. No towel racks and 1 plastic cup in the itty bitty 1 sink bathroom. No water or coffee maker. The nail in the coffin was the loud thumping club music blaring at all hours. By 10 pm 6 hours after checking in my husband told management we would be checking out the next morning. He was told no cancellations allowed and his response was whatever I just want to get out of here. Thankfully our 1st hotel pulled strings and was able to get us back for the remainder of our stay. Husband is a Marriott Platnum member and will also voice our disgust with this property with Marriott.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bee Grundhoefer, Guest Services / Front Office at The Saint Hotel Key West, Autograph Collection
Responded 2 Apr 2021
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent dissatisfaction from occurring in the future.
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Diane R wrote a review Jun 2020
5 contributions4 helpful votes
1.0 of 5 bubbles
Im writing this review desperate to leave this property. If it wasn’t for the fact that due to COVID-19, hotels have limited rooms, I would leave immediately. My husband and I staying here now, June 19-21. We had visited the bar once before during a visit here and decided we wanted to stay whenever we came back. The staff was very nice upon check in but our experience overall was awful. We dealt with Amy and I’m sure in the hotels response they will say “our problems were all resolved” but that’s not enough. Let’s start with the rooms since I had three! One of the policies during this covid era is that the rooms are inspected and cleaned and housekeeping is limited and the hotel is operating at 50%, fine, that I knew coming in. And understood I booked a Petit room but if our first room was inspected prior to arrival why was it full of flies! I don’t have pictures because my husband and I left immediately. Amy apologized and said there is a fly problem in the area because of the rains and the city had been fumigating and moved us to another room, 215. So, 215 is a dump, broken bathroom door, my husband turned in the shower and water was dripping from the light fixture in the bathroom ceiling and the bed was so wobbly, the headboard shifted as soon as I sat on the bed. I spoke to Amy and the only thing they could do was move us next door to 217. Again, I realized I booked a petit the smallest room, but I asked to be moved to something bigger being that my husband is over 6 ft tall and doesn’t fit on the bed. Apparently, they were “booked” though I checked online and there was a queen room available (see picture) and I was told the “rooms descriptions are online so sorry but the rooms are small”. It was hard for me to understand if the hotel has rooms that are “closed off” because of covid why they couldn’t open a king or queen up “inspect” it and fulfill my request. No, instead I get a runaround that there is nothing they can do; I got a voucher for free beer and wine and was moved to 217 which is right next to the rooftop lounge with noise ALL NIGHT! Thanks, Amy! I haven’t called again about the noise because I just gave up at this point. Don’t believe the hype. This hotel is old and the blue and red lights around the property are cool but, this place is a dump. Maybe I would’ve been treated differently if I had paid $600-700 a night on a King room, maybe those don’t come with flies! So frustrated!
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Date of stay: June 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abraham Cox, General Manager at The Saint Hotel Key West, Autograph Collection
Responded 11 Jul 2020
We do apologize we were not able to satisfy you during your stay. It is unfortunate the event that took place happened. We hope we can have a second opportunity to re do this as some of these issues were out of out control. Should you change your mind please contact the property direct so we can specialize a reservation for you. Deeply Sadden....
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steve o wrote a review Mar 2020
Montgomery, NJ13 contributions16 helpful votes
2.0 of 5 bubbles
Stayed at The Saint from March 5th through March 10th. This is ideally located right next to Duval and Eaton. Easy to walk to most activities and restaurants. They have free bike availbility for 4 hours per day which is very valuable as well. Amy and Marta were very helpful.

The issie is with the housekeeping and management staff. We were in room 225 and the internet does not reach there properly. I needed to log in every 10 minutes because it kept dropping. Pool towels are rationed as if they were lined with gold. Is it really a big deal to get an additional towel? Bath towels are replaced with towels that are still wet. The towels are so old, one actually ripped while I was drying off. I have never had that experience before. That can only happen with cheap old towels. Toilets are not properly cleaned. When I brought these isssues to management I was challenged on every issue. No one followed through and assisted me.

This could be a nice hotel, but customer service needs to be reevaluated.
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Date of stay: March 2020
1.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from beelann, Guest Relations Manager at The Saint Hotel Key West, Autograph Collection
Responded 14 Mar 2020
As I responded to your email promptly (within 24 hours), I addressed the concerns with the room and service. Our linens are purchased via Marriott and are replaced in a timely manner to be sure to meet certain standards. Unfortunately, a towel ripped as you were using it and we apologized and replaced it. The general manager spoke with you directly and addressed the issues with housekeeping. Customer service is the main reason why our customers return and we apologize for not exceeding your expectations.
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MBGChicago wrote a review May 2021
Chicago, IL13 contributions5 helpful votes
3.0 of 5 bubbles
I dunno. The public spaces were cool. Amy, Gustavo, and Eric were very nice, attentive, and helpful. But everything seemed just short of right.

We were there for five nights just this last Thursday through Tuesday. Amy was great at check-in. Due to the pandemic, they would not be servicing the room (except once, if we wanted, because we were staying five nights), which was fine with us (and better for the environment). Except that instead of a body lotion bottle (or who knows what else), there was a conditioner bottle on the vanity… except there are mounted bottles in the shower, so why would there even be conditioner bottles? The pumps on the bottles were tiny ones that required 10 pumps to get something close to what’s needed, and that scent was shockingly masculine (good thing it didn’t stick with me). Maybe other rooms are set up differently, I dunno. And the big bath towels were under the sink instead of out on the bars, which we didn’t go spelunking in until after our first shower. Just short of right.

Other things just short of right: Bathroom door was amazingly warped and stuck, requiring a good couple of pushes to close and making a horrific noise when yanked open; vanity light recessed behind a medicine cabinet/mirror, casting a shadow over the vanity so there was no good lighting for makeup application; no second mirror so we could both get ready or get better lighting; no lighting in the corner shower stall, making it impossible to shave, male or female; small trash cans, but the one in the bathroom had a step-lid that you couldn’t step on and that clanged closed; I believe a close room had the same frequency for the fan remote, unless we had a ghost, because our light & fan would turn on and off while nowhere near the remote; lights out on our balcony and many others (including one set that’s a different style from the others, as you look around from the pool); call buttons by the pool either didn’t work or were ignored (#10 & #9); and a string of lights out at the recently re-opened rooftop bar. Just short of right, everywhere you looked.

It made us realize that the B&B we usually stay at in Key West has thought of all that: makeup mirrors, great lighting, doors open and close, stuff out and obvious where it’s consumed or labeled, they have nice big garbage cans (even when they’re serviced every day), and I’ve never seen a light out inside or out.

I don’t want to sound ungrateful or like I’m complaining. I’m not. It was fine. It’s a pandemic. We all are living differently. It’s a neat hotel. The pool was great. I just think, for the price and hype, there should be much better attention to detail and commitment to excellence.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bee Grundhoefer, Guest Services / Front Office at The Saint Hotel Key West, Autograph Collection
Responded 21 May 2021
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Thank you for taking the time to share your feedback.
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DAL504 wrote a review Jan 2022
Seattle, Washington534 contributions230 helpful votes
3.0 of 5 bubbles
The hotel is centrally located just off Key West's main drag, Duval Street and about half way between the straight and gay bars. The hotel feels like a renovated set of buildings and the public areas in the main building were bright and spacious. The hotel had a smaller pool but never overly busy. Since it was so central, we did not eat at the hotel (the bar/restaurant was indoors which was a little uncomfortable with the rising COVID case count). We used points for the stay and only had the option of the "petite" room which was definitely small and dark (about half the size of your average American hotel room). The room had a full size bed only (so a bit cozy) It also had dark wood paneling and was tight - the shower was separate from the toilet and overlooked the room. While the room had a small window, it was very dark (and thus gloomy) and the blue mood lighting didn't give you enough light for much of anything. They also don't clean the room if you stay multiple nights, though do offer to swap out towels and things as needed. I'm sure my opinion of the property would have been better in one of the larger rooms. I'm glad I used points, as I would have been even more disappointed to spend $450/night for this.
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Date of stay: December 2021
2.0 of 5 bubblesValue
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bee Grundhoefer, Guest Services / Front Office at The Saint Hotel Key West, Autograph Collection
Responded 6 Jan 2022
The Saint Hotel Key West is proud to be the oldest operating hotel in Key West. The building housing the Petite Rooms is original Bahamian-style; and yes, has smaller rooms. Petite Rooms are listed on the website showcasing photos as well as room size so there are no surprises upon arrival. We are disappointed that we did not exceed your expectations with our cruise-like cabin rooms. I suggest reserving a Superior King Room on your next trip as we hope you'll give us another chance to serve you.
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Dan M wrote a review Jul 2020
Naples, Florida5 contributions
5.0 of 5 bubbles
This hotel is a hidden gem. Literally hidden as you could pass it and not know that it was even there. It was awesome. We were all immediately welcomed by Marta who grew up on Key West and was extremely knowledgeable and gave us tons of suggestions and ideas of things to do.

The hotel is perfectly set on the corner of Duval & Eaton so it’s far enough away that the night life of Duval won’t keep you up at night but close enough that you can be in the heart of the party in 30 seconds.

We had a great time but we were two couples - I’m not sure how great it would be for a large family with kids but if you’re looking for a weekend away, time by the pool and bar, this is a great spot.

Again - thanks for a great time and please stay at this great spot!!

Note: there is no parking on the site- the hotel has a parking lot a few blocks away. Once you check in, you follow an employee in their golf cart to the parking lot. He then will drive you back to the hotel on the golf cart. So if you’re checking, in make sure you bring everything with you and leave nothing in the car because it will be a pain to get back to it.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bee Grundhoefer, Guest Services / Front Office at The Saint Hotel Key West, Autograph Collection
Responded 16 Jul 2020
Thank you for spending time with us on your recent trip to paradise. It was our pleasure to serve all of you and we look forward to serving you again in the near future!
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Charles M wrote a review Jan 2020
Stallings, North Carolina43 contributions34 helpful votes
3.0 of 5 bubbles
This is a fashionable property in a good location, sort of hybrid between a stylish hotel and small inn. It is also quite pricey, and has an strict policy of no changes within 5 days of arrival. Our flight was delayed but still charged for the night we didn't stay, which left a bad taste for when we finally arrived. I'm a lifetime Platinum with Marriott, which was irrelevant, so don't expect anything different if your travel is delayed within the 5 day window.
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Date of stay: January 2020
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from beelann, Guest Relations Manager at The Saint Hotel Key West, Autograph Collection
Responded 22 Jan 2020
All Marriott hotels have standard cancellation policies ranging from 0-5 days prior to arrival. The original reservation was charged for 1 night per the cancellation policy since it was canceled on the day of arrival. We appreciate your feedback and I have shared your concerns with the hotel management.
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Diane Schulte asked a question Feb 2023
Shelby Township, Michigan6 contributions3 helpful votes
Is their a recommendation to rent golf carts?
Answer from Abraham C
Of course, we have many recommendations for golf carts. Should you be needing a Golf Cart please contact the hotel for referrals and other needed information about rentals. 305-294-3200
Diane Schulte asked a question Feb 2023
Shelby Township, Michigan6 contributions3 helpful votes
Do you have to reserve bikes in advance?
Answer from Abraham C
We have bikes available upon request. Unfortunately, we have limited bicycles that have to be share with other guest. We do limit the time on bike outings as well. Should you want your own bike we would recommend renting a bike from our local bike companies. You will also want to share with hotel so we can offer proper place to lock the bike.
ladybell333 asked a question Feb 2022
Nashville, Tennessee104 contributions27 helpful votes
Does the King loft have outdoor space? Is it facing pool?
CarolAnn G asked a question Sept 2021
Cincinnati, Ohio1,563 contribution133 helpful votes
Are there coffee makers in the rooms similar to other Marriott / Bonvoy Hotels?
ag82432016 wrote a tip 16 Apr
New York City, New York17 contributions12 helpful votes
5.0 of 5 bubbles
"Stay near Historic District."
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NorthStar22430593718 wrote a tip Feb 2024
1 contribution1 helpful vote
1.0 of 5 bubbles
"Stay somewhere else. The Saint Key West will probably be out of business with the service they provide, like their sister property The Saint"
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Amber wrote a tip Jan 2024
Boise, Idaho1 contribution2 helpful votes
5.0 of 5 bubbles
"Ask about the live music on the roof. It's kind of a hidden Gem, and you won't want to miss it. "
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HOTATL wrote a tip Dec 2023
Atlanta, Georgia156 contributions43 helpful votes
5.0 of 5 bubbles
"Very walkable to key west bars and restaurants. No hot tub. But roof top bar!"
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Andrea B wrote a tip Sept 2023
2 contributions1 helpful vote
1.0 of 5 bubbles
"Be very careful, they are thiefs"
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Not the right property for you?
There are more places to choose from in the Key West area.
PRICE RANGE
RM 1,797 - RM 2,571 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Saint Hotel Key West
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
36
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE SAINT HOTEL KEY WEST, AUTOGRAPH COLLECTION: UPDATED 2024 Reviews, Price Comparison and 1,031 Photos (FL) - Tripadvisor

Frequently Asked Questions about The Saint Hotel Key West, Autograph Collection
Which popular attractions are close to The Saint Hotel Key West, Autograph Collection?
Nearby attractions include Duval Street (0.4 km), Rodriguez Cigar Factory (0.3 km), and Heroes Bar & Liberty Lounge (0.3 km).
What are some of the property amenities at The Saint Hotel Key West, Autograph Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Saint Hotel Key West, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Saint Hotel Key West, Autograph Collection?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to The Saint Hotel Key West, Autograph Collection?
Conveniently located restaurants include The Breakfast Club, Too, Kaya island Eats, and Keys Coffee Co..
Are there opportunities to exercise at The Saint Hotel Key West, Autograph Collection?
Yes, guests have access to a pool during their stay.
Is The Saint Hotel Key West, Autograph Collection located near the city centre?
Yes, it is 0.4 km away from the centre of Key West.
Are any cleaning services offered at The Saint Hotel Key West, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Saint Hotel Key West, Autograph Collection?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Saint Hotel Key West, Autograph Collection?
Many travellers enjoy visiting Truman Little White House (0.3 km), Key West Garden Club (2.2 km), and West Martello Tower (2.0 km).
Is The Saint Hotel Key West, Autograph Collection accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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