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Opal Key Resort & Marina

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Traveller (1677)
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About

#12 of 14 resorts in Key West
Location
Cleanliness
Service
Value
Situated within a working cruise ship port just steps from Key West's famous Mallory Square and one block from Duval Street is Opal Key Resort & Marina. This luxurious resort in the heart of the beloved Florida destination has it all, from enticing, globally-inspired waterfront cuisine to a sparkling pool surrounded by lush plant life.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Water sport equipment rentals
Highchairs available
Valet parking
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Vending machine
Poolside bar
Fishing
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Desk
Housekeeping
Private balcony
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Marina View
Languages Spoken
English
Hotel links
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3389Reviews82Q+A100Room tips
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debbie g wrote a review Yesterday
Netanya, Israel185 contributions54 helpful votes
An absolutely gorgeous hotel perfectly situated to Duval street and loads of shops and restaurants. We did all the major sites and walked everywhere. The hotel rooms are very spacious and beautifully furnished, huge comfortable beds. We loved it ! The cruise ships didnt bother us at all and they always left by sunset. Lovely staff, delicious food!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Janell H wrote a review Mar 2023
North Billerica, Massachusetts4 contributions5 helpful votes
Hotel's Favourite
There was not one thing I could find to complain about this hotel. We had the best food when dining at the hotel vs going out. Room was super clean, amenties were great, ideal location, every single staff member was so nice. If someone is complaining about the actual hotel, I can't see how. People who leave negative reviews because they didn't know that cruise ships park there or there was a security deposit placed on your credit card at check in, just haven't done their homework. Stop looking, this is the place for you to stay.
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Date of stay: February 2023
Value
Service
Room Tip: Ocean View will have a cruise ship in front of it until maybe 5:00 a few days a week, but it...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Chris Guay, Guest Services / Front Office at Opal Key Resort & Marina
Responded 18 Mar 2023
Dear janellh835, Thank you for taking the time to write this stellar review! I was glad to hear you enjoyed Bistro 245 as well as our fantastic location! We hope to see you again in the near future! Warm regards, Chris Guay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BVI_Visitor wrote a review 6 Feb
Holmdel, New Jersey16 contributions14 helpful votes
The resort is a bit outdated, but in a GREAT location. I"ve stayed at the hotel many times and the staff - front desk, bartenders, wait staff, housekeeping, etc - everyone is great, friendly and very helpful. And the food is good! But the big, and I mean BIG downside are the cruise ships!!! The Opal charges $700 to over $1000 a night for an oceanfront room - which might actually be okay if you could see the water. Unfortunately, most days there is cruise ship that blocks any view at all - unless you enjoy sitting on your balcony having a coffee in the morning and having to look at a ship's hull!! Some ships do depart by 4:00 or 5:00, but not all do ... so not only do they block the view of the water for the day, but they also block, what should be, a perfect view of the amazing KW sunsets!! The hotel's owners also own Pier B where these boats dock, so they are fully aware of when the cruise ships are going to be there, yet still charge premium prices for the oceanfront rooms. Boo!!!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Teresa O wrote a review 2 Feb
2 contributions
Perfect location! Close to everything! Staff friendly and welcoming! Pool was great although alittle cool still a good time! Rooms were very comfortable and our view was A+. Went to many museums location made it easy to walk everywhere! We will be back!!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Guay, Guest Services / Front Office at Opal Key Resort & Marina
Responded 3 weeks ago
Dear teresaoJ4285LD, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed the perfect location of our hotel, finding it convenient and close to everything. It's delightful to know that our staff made you feel welcomed and that you had a great time at the pool, despite it being a bit cool. We appreciate your kind words about the comfortable rooms and the A+ view you had. It's fantastic to hear that our location made it easy for you to explore the museums and walk around the area. We look forward to welcoming you back on your next visit! If there's anything specific you'd like to share about your stay or any suggestions for improvement, please feel free to let us know. We appreciate your feedback and strive to make each guest experience even better. Safe travels, and we can't wait to welcome you back! Warm regards, Chris Guay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Oleksandra B wrote a review Jan 2024
Berlin, New Hampshire5 contributions3 helpful votes
Room 311 was full of cockroaches! We definitely didn't pay for the motel. Carpet in the hallway on 3rd floor smelled. Swimming pool is old, small and overcrowded. Room 381 please consider to NOT pay for the ocean view room as whole day until 4 pm there are big cruise ships on the way to your view. Very disappointing. Rooms are old and wallpaper is coming off the walls. For sure you can find a better place for this money. Good things: location, food in the restaurant was ok, ice cream near the hotel, free bottled water.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Chris Guay, Guest Services / Front Office at Opal Key Resort & Marina
Responded 3 weeks ago
Dear 134oleksandrab, Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconveniences you experienced during your stay with us. We take all feedback seriously and are committed to addressing and improving upon the issues you've highlighted. We deeply regret any inconvenience caused by the presence of cockroaches in Room 311. Our housekeeping and pest control teams will be immediately alerted to address this matter and ensure that it does not happen again in the future. We also apologize for the condition of the hallway carpet on the 3rd floor and the overcrowded swimming pool. Your feedback is invaluable, and we will investigate and implement necessary improvements to maintain a comfortable and pleasant environment for our guests. Regarding the ocean view in Room 381, we understand the disappointment caused by cruise ships obstructing the view until 4 pm. We'll look into ways to better communicate this to our guests, and we appreciate your suggestions. We are pleased to hear that you enjoyed the location, restaurant food, and nearby amenities. Your positive remarks about the restaurant, ice cream, and complimentary bottled water are appreciated. Please accept our sincerest apologies for falling short of your expectations. We value your feedback, and we will use it to make the necessary improvements to enhance the overall guest experience. If you would be willing to provide more details about your stay, please contact our management directly so that we can address your concerns more specifically. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future with an improved experience. Regards, Chris Guay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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irwin08bi wrote a review Jan 2024
Madison, New Hampshire3 contributions4 helpful votes
Nice folks. Broken toilet. sliding glass door won't lock. Phone broken. Probably will look elsewhere next time. It's amazing to pay 2500 for three nights and to have so many things go wrong. Perhaps lack of maintaince, but the service dpt was super slow to respond, look elsewhere.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: look elsewhere if you want to avoid dealing w maintaince all day every day
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Chris Guay, Guest Services / Front Office at Opal Key Resort & Marina
Responded 3 weeks ago
Dear irwin08bi, Thank you for your feedback. We appreciate your kind words about our staff and apologize for the inconveniences you faced. We take your comments seriously and will address these issues promptly. We understand your concerns and hope you reconsider giving us another chance in the future. Warm regards, Chris Guay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adam W wrote a review Jan 2024
1 contribution
Always an amazing stay. From the moment you walk into the lobby, everyone is always friendly and inviting. We had the pleasure of being checked in by Jodi Ann. She was more than helpful and had just a great personality. We were upgraded upon request and weren't disappointed. The guest services manager Anne was amazing as well. We always choose this hotel due to the closeness to everything as well as the hospitality. . A great place to stay with children as well. Can’t beat Mallory Square right behind the hotel for an amazing sunset. From the valet to housekeeping, everyone is always welcoming us. It says a lot about Opal’s commitment to a great stay. We’ll be back as always!!!!
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Guay, Guest Services / Front Office at Opal Key Resort & Marina
Responded 3 weeks ago
Dear adamwW859DT, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your stay was amazing from start to finish. It's fantastic to know that our team, especially Jodi Ann, contributed to making your stay memorable with their friendliness and excellent service. We're delighted that you enjoyed the upgrade and that our hotel's proximity to everything, along with the hospitality, keeps you coming back. The mention of Mallory Square for an amazing sunset is appreciated, and we're glad your stay with children was enjoyable. Your kind words about our team members, from valet to housekeeping, motivate us to continue providing exceptional service. We look forward to welcoming you back on your next visit! If there's anything specific you'd like to share or suggest for improvement, feel free to let us know. Safe travels, and we can't wait to host you again! Sunny regards, Chris Guay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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islandcoasteditor wrote a review Jan 2024
Fort Myers, Florida101 contributions118 helpful votes
This place is top notch with location, location, location and customer service. Beautiful views and amenities. I can’t stay anywhere else. Afraid I will be disappointed. Right on Mallory Square with all the action and on the bay for fantastic sunset views. Even if a cruise ship pulls up, it’s only there during the day for a few hours. No big deal. This place is class, beauty, and comfort in paradise.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Guay, Guest Services / Front Office at Opal Key Resort & Marina
Responded 3 weeks ago
Dear islandcoasteditor, Thank you so much for your glowing review! We're thrilled to hear that you find our hotel top-notch, especially with our prime location and exceptional customer service. Your appreciation for the beautiful views, amenities, and the convenience of being right on Mallory Square is truly gratifying. We understand your concern about staying elsewhere, and we're honored that you choose us for your paradise getaway. Our team is dedicated to maintaining the standards of class, beauty, and comfort that you have come to expect. We look forward to providing you with many more memorable experiences in the future. If there's ever anything specific you'd like to share or if we can enhance your stay in any way, please don't hesitate to let us know. Thank you for your loyalty, and we can't wait to welcome you back! Regards, Chris Guay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marcy N wrote a review Jan 2024
1 contribution5 helpful votes
The resort is beautiful but an oceanfront room is $600 per night and you look at a cruise ship the entire day. The ship arrives at 7 am and departs just prior to sunset. People need to know this prior to booking this room. Terribly disappointing!
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Date of stay: January 2024
Value
Location
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Trip type: Travelled with friends
Room Tip: Stay at a place with a true ocean view!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from Chris Guay, Guest Services / Front Office at Opal Key Resort & Marina
Responded 3 weeks ago
Dear marcyn2024, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced with the ocean view room. We understand the significance of a clear view, and it's regrettable that the presence of a cruise ship impacted your stay. Your comments are valuable, and we will certainly take them into consideration for future improvements. We appreciate your honesty and hope to have the opportunity to make it right in the future. If there's anything else you'd like to discuss or if we can assist you further, please feel free to contact our management directly. We genuinely appreciate your feedback and the chance to address your concerns. Regards, Chris Guay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pamela P wrote a review Dec 2023
Indianapolis, Indiana23 contributions6 helpful votes
+1
There is a lot of maintenance required for a hotel next to the ocean. Because it heavily rained two days of our stay, there were many roof leaks around the facility which the staff was actively working on but not in our room. The staff was accommodating. If you are looking to swim, there is only one pool which is too small for a facility this size, but a decent amount of chairs around the pool so we enjoyed the sun. The bartender at the pool Michael was awesome. The popsicles mid day were a nice treat too. We had a double queen Oceanview room. Our room was over a store and we enjoyed watching whichever cruise ship was at port for the day as well as the people. You do NOT want an oceanview next to the Bistro because your view during the day would be only the ships hull. Our room was in the other building. We would stay there again.
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Chris Guay, Guest Services / Front Office at Opal Key Resort & Marina
Responded 3 weeks ago
Dear PamelaP884, Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel nice, clean, and enjoyed the ocean/harbor front setting. We appreciate your understanding regarding the maintenance challenges posed by heavy rain during your stay. We apologize for any inconvenience caused by leaks, and we are actively addressing these issues to ensure a more comfortable experience for our guests. It's great to know that the staff was accommodating, and we're thrilled to hear you had a positive interaction with Michael, the pool bartender. We're also pleased you enjoyed the popsicles and found the pool area enjoyable. Your feedback regarding the pool size is duly noted, and we're glad you could still make the most of the sun and poolside atmosphere. We'll continue to explore ways to enhance our guests' experience. We're grateful for your detailed comments about room selection and are pleased you enjoyed the double queen Oceanview room in the other building. We look forward to welcoming you back and appreciate your consideration of staying with us again. If there's anything specific you'd like to share or suggest for improvement, please feel free to reach out. We value your feedback and hope to provide an even more enjoyable stay on your next visit. Best regards, Chris Guay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 2,255 - RM 3,827 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin key west resort & marina hotel key west, the westin key west resort and marina, key west hilton, key west westin
FORMERLY KNOWN AS
The Westin Key West Resort & Marina
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
178
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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OPAL KEY RESORT & MARINA: UPDATED 2024 Reviews, Price Comparison and 2,174 Photos (Key West, FL) - Tripadvisor

Frequently Asked Questions about Opal Key Resort & Marina
Which popular attractions are close to Opal Key Resort & Marina?
Nearby attractions include Mallory Square (0.1 km), Rodriguez Cigar Factory (0.2 km), and Key West Room Escape (0.4 km).
What are some of the property amenities at Opal Key Resort & Marina?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Opal Key Resort & Marina?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Opal Key Resort & Marina?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Opal Key Resort & Marina?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Opal Key Resort & Marina?
Conveniently located restaurants include Hot Tin Roof, The Breakfast Club, Too, and Mattheessen's.
Are there opportunities to exercise at Opal Key Resort & Marina?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Opal Key Resort & Marina located near the city centre?
Yes, it is 0.8 km away from the centre of Key West.
Are any cleaning services offered at Opal Key Resort & Marina?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Opal Key Resort & Marina?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Opal Key Resort & Marina offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.