NEWLY RENOVATED AND READY TO WELCOME YOU! 24 North Hotel in Key West offers brand new standard, pool view, and oceanfront rooms with premium features and in-room amenities. Rooms are equipped with a 48" LCD TV, microwave, refrigerator, oversized lounge chair and ottoman, bath with granite counter tops, and exceptionally comfortable and clean beds.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The 24 North Hotel Key West elicits mixed reactions, with guests praising the staff's friendliness and professionalism but also highlighting issues with unresponsiveness and shuttle service inconveniences. While the hotel's cleanliness earns commendation for its spotless rooms and tidy common areas, some guests have encountered housekeeping inconsistencies.
Despite enjoying the multiple pools and shuttle service, visitors often feel let down by unexpected fees and the condition of the rooms, which some find outdated and poorly maintained. The hotel's atmosphere is appreciated by those who enjoy the live music and vibrant pool scene, yet others see room for improvement.
Atmosphere
Outdated
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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This was a great experience for our family, the hotel offers a great service, the beds are comfortable and the cleanliness of the room provides a good ambiance.
The personnel is very kind and helpful. Jose provided insights on restaurants and things to do around the key. He knows merchants and places to provide a great experience.
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Date of stay: June 2024
Value
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Cleanliness
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Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at 24 North Hotel Key West
Responded 20 Jun 2024
307emanuelh, Thank you for sharing your wonderful experience at 24 North Hotel Key West! It is fantastic to know your family enjoyed the comfortable beds, clean rooms, and the helpful service from our team members. We are especially delighted that Jose could assist with local recommendations to enhance your stay. We're looking forward to welcoming you back soon!
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The personnel is so kind, specially thanking Jose for a great help while celebrating my parents diamond wedding anniversary. The hotel is nice, clean and has a great ocean view. The room meets the standards of a high end hotel while providing value to your economy, and even though the hotel is located in the main road, it is very quiet.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
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Trip type: Travelled with family
Room Tip:The best view is for the pool as the ocean view is not really good.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at 24 North Hotel Key West
Responded 20 Jun 2024
78ver_nical, thank you for the wonderful feedback! 24 North Hotel Key West is thrilled to hear that you had an enjoyable stay and appreciated the excellent service from Jose during your parents' special celebration. The team is pleased that you found the accommodations, tranquility, and ocean view to your liking. We're looking forward to welcoming you back in the future.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Pros: Comfortable room Very comfortable bed Steamer instead of iron TV has alarm clock feature Thermostat works (buttons on AC unit don't) Pool is beautiful, clean, and warm Poolside towels Permitted to use amenities at other hotels on "Rooster Row" Ocean view (from upper floors) Amazing ambience, indoors and outdoors Earplugs provided Open Water (seltzer water that comes in aluminum bottles)
Cons: NO COMPLIMENTARY BREAKFAST On-site Toasted Coconut does not open until 8:00 AM (I had to go to work) Rooster liked to roost in a tree directly outside my room and crow at random hours of night for 30 minutes at a time Provided earplugs barely muffled sound Way too many gates, super annoying to open with only one free hand Have to press a button just to leave the lobby Music in lobby was kind of loud Music outdoors was also sometimes loud Fitness room is in its own pavilion with 3 glass walls (I am self-conscious) WiFi was totally absent one night, and I heard that Ethernet is poor too Shuttle goes to Northwest part of island, nowhere close to Old Town Parking is $15/day (and they didn't tell me when I booked my room)
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Review collected in partnership with this hotel
Date of stay: January 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at 24 North Hotel Key West
Responded 3 weeks ago
Laura, thank you for sharing your feedback. It's great to hear that you appreciated the comfort of the room and bed, along with the pool and ambience. The ability to enjoy amenities at nearby properties is a unique perk as well. Regarding the challenges you faced during your stay, your comments are valued and will be taken into consideration to enhance future experiences. Your input about the complimentary breakfast and transportation options are particularly noted. Your perspective is important, and we hope your next visit will be more in tune with your expectations.
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If there was a rating below 1 star, I would have chosen that. I made the mistake of booking in September 2024 right in the middle of renovations. The lobby was closed, there was no on-site restaurant, the phones didn't connect to the lobby due to disconnection during remodeling. We had to physically go next door to the Gates Hotel for any issues such as poor housekeeping (consistently provided only ONE wash cloth the entire week).
Despite the constant noise from the machinery behind the bathroom wall, the noise from facing the main street onto the island plus the noise from the workers, we were still charged a $315.00 "resort fee". What a joke; this was nothing close to being a resort. Over-rated bar next door ($7.00 Budweiser).
The room had poor craftsmanship, some mold was present and the main room had only one light for the entire space. The "Kitchen" was a microwave and a mini-fridge plus a table with no chairs.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at 24 North Hotel Key West
Responded 2 Dec 2024
JimD751, thank you for sharing your experience. It seems there were several disruptions during your stay, and we understand your frustration. Renovations are sometimes necessary to improve facilities, and we apologize for the inconvenience faced. In reference to the fees, we aim to provide transparent communication of all costs during the booking process and regret any oversight that may have led to your dissatisfaction. Rest assured, team members are always striving to enhance the guest experience, and your feedback is invaluable in helping us do so. We wish you all the best in your future travels.
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Initial experience was very good. New remodel was evident. Room was clean on initial check in. No microwave in room was inconvenient. Housekeeping was inconsistent with room sometimes cleaned in late afternoon. Staffing was minimal with one person trying to handle about 4 tables and many guests at bar trying to get coffee and breakfast leading to a long wait.
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Review collected in partnership with this hotel
Date of stay: February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at 24 North Hotel Key West
Responded yesterday
Mark, it’s wonderful to hear your initial experience and the newly remodeled design met your expectations at 24 North Hotel Key West. Your feedback about the room amenities and service timing is appreciated, and efforts are being made to streamline these. We're delighted you found your room clean. Thank you for sharing your valuable insights, and we hope to welcome you back soon.
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My wife and I were very disappointed in the condition of the hotel both inside the room as well as the dated exterior of the hotel. Most of the staff were unable to communicate with us because they didn't speak or understand the english language. The security person was very rude and refused to speak when spoken to. I spoke to him on several occasions and he just looked at me without opening his mouth. My room was very small and the furniture is dated and need to be upgraded. There should be an iron in every room with the ironing board instead of a steamer. Our refrigerator kept freezing our food and when I requested service the engineer knocked on my door at 11:00 at night hauling a refrigerator on a dolly! I thought his actions were inconsiderate and inappropriate. We also think there should be window film on the windows to prevent guests from being able to look inside the hotel rooms when the curtains are open. The best thing about the hotel was the view of the ocean. There also should be both a firm and soft pillow for each bed instead of 4 soft pillows.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 24NHotelGM, General Manager at 24 North Hotel Key West
Responded 7 Feb 2024
Sightsee11488234854, it's regrettable to learn that your experience didn't meet your expectations. We're sorry to hear about the miscommunication issue and any inconvenience caused by the interaction with the security personnel. We can assure you that language proficiency as well as courtesy are important aspects of our service training. Room amenities and overall comfort are also high on our priorities, and we've noted your feedback regarding the furniture, in-room facilities, and the refrigerator situation. We also appreciate your suggestion about the window film for privacy. We strive to provide a variety of comfort options including pillow choices and will take your input into account. Nonetheless, we are pleased that you at least enjoyed the ocean view and hope you were able to create some positive memories amidst the issues.
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I was a little nervous about coming here based on the reviews but we had a great stay. Reviews indicated that check in was a slow and frustrating process but we had zero issues - fast and efficient service.
Reviews also stated that it was difficult to get service during the stay (mechanical support, house keeping etc). Again, we had no issues here. The fridge wasn't working properly but someone came right away to fix it. Same with the safe. There was no shampoo in the shower but we were quickly given a new bottle at the front desk.
Booking tours and renting golf carts was easy and seamless.
Pool area was beautiful and well maintained.
You are a distance from the old town core -and parking is very expensive when you get down there so that was frustrating at times -so just a heads up to factor that into your plans. The shuttle only runs every hour and is $20 for a family of 4 so not a great alternative.
Overall a good stay and would recommend.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at 24 North Hotel Key West
Responded 5 Jan 2025
cccanada, thank you for sharing your experience with us. It's great to know that you had a pleasant stay at 24 North Hotel Key West. The team is thrilled that you found the check-in process swift and received prompt assistance when needed. We're glad you enjoyed the pool area and found booking tours and renting golf carts hassle-free. We appreciate your insight regarding transportation to the old town and parking. Your recommendation means a lot to us, and we hope to welcome you back soon.
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Hotel was beautiful, check in-check-out staff were pleasant.
Pros: Hotel was beautiful Beds were comfortable Lobby was beautiful Nice big pool They had amble pool towels available The hotel texts you daily, asking how your stay has been and Communication through text got us faster service. The pool is open until 11pm😃 Jose was a joy during Check-out We had access to 3 other hotels, to use their amenities, pools, etc.
Cons: We had to check-in in another hotel, no workers in the gates hotel lobby Customer service was poor, we would request toilet paper and water and it didn’t come until the next morning. Cleaning crew would only replace towels but didn’t clean the room and when they did they would come super late at night. Some of the AC’s were leaking all over the room The pool water was super hot (not refreshing) but that’s out of their control. Room didn’t have microwaves We wouldn’t stay here again.
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Date of stay: August 2024Trip type: Travelled with family
Room Tip:Go to pool after 5PM, water is super hot during the day.
Get better service through daily texts...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at 24 North Hotel Key West
Responded 17 Aug 2024
Damaris, it sounds like there were several aspects of your stay that stood out positively, such as the enjoyable amenities and beautiful surroundings. While there were a few challenges, the team values your feedback and will look into ways to enhance the experience. It is the goal to ensure that services meet guests' expectations.
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The hotel was magnificent! It is an outside room hotel therefor you don't have to go thru the lobby wet or maybe a little tipsy from the amazing drinks from the happy, great attitude bartenders. The rooms were very clean, well stocked and the staff was very very accommodating, knowledgeable, respectful and ready to step in if we needed something. You have your choice of 4 pools with outside bars and walk up restaurants. (all within walking distance) There was NEVER any overflowing trash or leftover mess at the pool. The staff was always cleaning, picking up or putting out fresh swim towels. I simply can't say enough food things about 24 North Hotel Key West. We'll definitely be back every year maybe twice a year!
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Date of stay: June 2024
Value
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Trip type: Travelled as a couple
Room Tip:Don't waste your money on a rental car. It's cheaper in a golf cart or an ECON car.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at 24 North Hotel Key West
Responded 3 Jul 2024
Thank you for sharing such a splendid review of the 24 North Hotel Key West! It’s fantastic to hear that you enjoyed the convenience of our outside rooms and the remarkable service from our team members. Your kind words about the cleanliness, well-stocked rooms, and diligent pool maintenance mean a lot to us. We are thrilled to know that you plan to return annually, if not more frequently. We're looking forward to welcoming you back soon!
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I don’t even know where to start. I called the hotel directly to book our stay because we were traveling with our 2 older dachshunds and requested a ground floor room. Upon check-in I was informed that the king suite I booked would be on the top (6th) floor and no ground floor rooms were available. The lowest floor available was the 3rd floor so we decided to just keep the room we booked despite this misunderstanding. The room was also not ready until after 5pm despite a check in time of 4pm. The front desk staff were very apologetic and provided us with a $100 food/beverage credit and they waived the parking fee for our stay. Overall the staff at the front desk and the bar/restaurant were very friendly and provided great service. The room itself was in need of serious renovations and definitely not worth the very high cost. The carpet was dirty and had a giant hole in it in the living area, the couch was very uncomfortable to sit on and all of the furniture was quite worn out and old. We also did not have any housekeeping for the 3 nights we stayed, not a problem on the first day but after that it was just annoying. We got extra towels from the front desk and emptied our own garbage.
We went to Key West to go scuba diving (due to windy weather we were unable to do so) and so we checked out early which was not a problem at all. We were not charged any fees. So while the property itself was not up to my standards the staff were all amazing and I appreciated their flexibility.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip:Ocean view rooms are noisy due to traffic.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at 24 North Hotel Key West
Responded 5 May 2024
Mary Jane, we regret to hear about your recent experience and appreciate your willingness to share detailed feedback. We understand your disappointment regarding the room allocation and the delay in check-in time. Our team members strived to make up for these inconveniences by offering food and beverage credits and waiving parking fees. It's uplifting to know that despite the circumstances, you found their service satisfactory. Regarding your remarks about the room condition, we're sorry that it fell short of your expectations. Rest assured, we continue to invest in property maintenance and upgrades. It's unfortunate to hear about the housekeeping issue you experienced; thank you for your patience in this matter. It's great to know that you appreciated the friendliness and flexibility of our colleagues. They strive to provide exemplary service to enhance the guest experience, even under less than perfect conditions. Thank you for choosing to stay with us. We truly hope to have the opportunity to welcome you back in the future, where we aim to provide the stay you expected and deserve.
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There are more places to choose from in the Key West area.
PRICE RANGE
RM 1,074 - RM 2,104 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
145
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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