If you think this place is a good family vacation to stay the night. Please think again this place is the worst place to take you family do not believe the pictures and what they say to you. When you think that you pay one price for the night you stay and think that is it but when you arrive they up the price more for additional stuff . And they do not tell you that their is no hot water in the hole building if I could I would have them a zero star . Worst place ever
We arrived an hour early and they were able to find us a room to check in. Everything went smoothly and check in was quick and easy. Our room was clean and the beds were comfortable. The bathroom was also very clean. We sat outside by the pool every day. There were plenty of empty chairs around the pool. We enjoyed the lazy river and the slide. I will say that the lazy river was closed the first three days of our six day stay. The Mexican restaurant was serving breakfast, but the price seemed high so we didn't try it. We used the laundry room as well and everything was fine. Great hotel for the price.
My sister and I were in Orlando last year and stayed at CASINO ROYALE (amazing hotel). That hotel was booked so we looked for a hotel comparable to that. Red Lion boasted a lazy river, a pool bar - sounded great. Well. It wasn’t. Lazy river opened at 2 pm. They had a breakfast for $12 which was ridiculous. Free everywhere else. No lunch on the premises. A Mexican restaurant with a bar opened at 4 pm. So no bar Monday - Thursday until 4. The “pool” bar (not af the pool) says they open at 11 Thursday-Sunday. No. 2 pm. Thursday I went at 11. No signage indicating they open at 2. We kept going back and it was open at 2. Got our drink. yay! Ordered lunch. Few minutes later we were told no lunch until 3. Why???????? So we went to the “gift shop” - hours 8am-midnight to get SOMETHING. Sign said “be back soon”. Waited 20 minutes. No one came. Went back to the bar and they said we could order an appetizer. So we did. The rooms are huge. But no table other than a small round table holding a lamp. No dressers. Just a large TV stand with a cubby. I suppose I was fine for a place to sleep, but definitely DEFINITELY not a vacation spot. We instacarted a margarita wine, so we could have a vacation. Uber eats so we could have something other than a mediocre Mexican meal every day. It was just bad. No ambiance. No fun. The lazy river was nice, but open at 2? So much didn’t make sense. Stay at Caribe royale. And order their Miami Vice drink. You’ll love it!!!…
Right off the overpass so it was really convenient. Comfortable beds and pleasant staff. I loved that I was allowed to bring my dog in and that my kids could swim. We will certainly be back in the future!
This team is exceptionally rude. I called to inquire about a charge and the manager was extremely rude to me I have been charged incorrectly in the amount of about $150. and all the management team at the hotel wants to do is a argue with me. Secondly the restaurant was disgusting. I got the tacos and they were horrible. Thirdly the life Guard team opened the lazy river and closed it any time the wanted to. This is not guest service and i will continue up the ladder until this is resolved.
The rooms were clean! Check in was a super quick process. The staff was very friendly. The pools looked amazing even though we did not go into them. 3 pools and a lazy river!! Would definitely stay again!!
Enjoyed our two week stay, staff very friendly and helpful, room very clean, modern and comfortable,pool area and lazy river very nice, free coffee in the mornings a nice touch. Close to the theme parks. Would recommend for families no hesitation.
The first day of our trip we arrived two hours early after a long drive to be informed by the unfriendly clerk that we had to wait until 4 p.m. on the dot to check in. While you’re standing in line to check in, they have an employee on standby that is going to harass you about signing up to attend a timeshare presentation in exchange for a free meal. Since we couldn’t check in a little early, we waited by the pool. Upon checking in and getting to our room, we were welcomed by the overwhelming odor of cat urine. When we brought this issue up to the housekeeper, they dismissed the smell as old wet clothes from the previous guest as if I don’t know what cat urine smells like. Nothing was done about the smell. If the room was kept above 72 degrees, the smell would make you nauseous. As if that wasn’t enough, the hotel is in a horrible area. There was a constant presence of homeless people loitering in the parking lot and around the hotel. Several times during our stay we would see guests or whoever standing outside the lobby door smoking weed. More than once after walking out into the hallway, the smell of marijuana was so strong it would knock you down. I’m sitting here having to watch my vehicle out the window of my room while I write this review because the hotel “security” is useless. Last night a group of thugs vandalized and burglarized several vehicles in the hotel parking lot. The hotel claims to have “security and cameras” however that means nothing if they don’t watch the cameras or the parking lot. Vehicles were literally broken into right in front of the front lobby and apparently no one saw or heard a thing. My truck was one of the vehicles broken into. When I asked to speak to the hotel manager, Denis Persaud, about the incident, I was told he was too busy to talk to me and that I, as a paying guest, have to email him for an appointment. I sent Denis an email requesting an appointment and he didn’t even have the decency or professionalism to address my concerns in person. All I got was a halfhearted email that basically said “So sorry, your problem, not ours”. After talking with the sheriff’s office, I learned this type of crime is not rare in this trash can of an area. I understand there is no guarantee that a vehicle won’t be burglarized. My issue is the hotel’s lack of security and how poorly they handled the situation. Their attitude was completely dismissive and unhelpful. I would highly advise anyone to avoid this place at all costs. It’s not what it’s advertised to be. This is absolutely the worst hotel experience I’ve ever had and I can’t believe I paid money for this monumental disappointment.…
We stayed 3 nights there, for the money we paid we can’t complain. Everything in the room was clean except for some mold in the bathroom shower. The Mexican restaurant/ bar was ok. The bartender was very slow the waitress ended up going behind the bar to make their own drinks. But we’ll go back
We were sleeping and heard a wet dry vac around 11:00pm. There as a man using a wet/dry vac outside our room. They also used a floor polisher which was loud too! I called the front desk twice with no results. I went to the lobby and spoke with them. They called security and still nothing. I asked for the manager to call me three times and that did not happen the next day. I was told there was no manager on duty. Over an hour later, the man finished the floor. Isn’t a hotel for sleeping at night? Why would they do this? Why wouldn’t they treat a paying customer with respect? This is not ok… just pay less or more and try to find something better or at least a company that appreciates your business. Really sad… See attached pictures displaying the grime in the bathroom. Absolutely disgusting.…