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Gaylord Palms Resort & Convention Center

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4,267 Reviews from our TripAdvisor Community

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Showing 4,138: English reviews
Cincinnati, Ohio
Reviewed 30 October 2014

The room rate I received was actually really good, which is why I chose this hotel - along with the beautiful pictures of the atrium and pool. I knew I would also have a resort fee and daly parking fee but didn't expect to be over charged for everything else. The prices were outrageous. I'm used to staying at high...

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2Thank buckeyefan999
Ormond Beach, Florida, United States
Reviewed 30 October 2014 via mobile

This hotel was very relaxing and very clean. We had an inside atrium view, very good choice to have. We enjoyed our view out at the atrium. There was a few different themed areas. They had choi gators snakes and salt water fish. Being able to sit on the balcony and enjoy your morning coffee and paper was relaxing. Plenty...

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2Thank John V
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Please accept our sincerest thanks for this awesome review! We are grateful you selected Gaylord Palms to celebrate your anniversary. We are very pleased that you and your family enjoyed South Beach Pool, Cypress Springs Water Park and our property amenities. We look forward to welcoming you back for another wonderful experience. Kanisha - Guest Service Guru

Kiowa, Colorado
Reviewed 29 October 2014 via mobile

We stayed here and had a very nice time. Rooms are a bit small for 4 ppl but property is beautiful! Kids pool closed way to early in our opinion, around 5:30, I could understand if it was darker but it was still pretty light even at 7 this time of year. Maybe 6 or 630 would have been nicer.5...

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1Thank Kristen S
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your comments; we are always looking for ways to ensure we are providing top class service and the best value for our Guests. Are pool hours vary throughout the year and we are now operating on our Fall/Winter schedule. I do apologize if this cause you any inconvenience. Emilio S. Guest Services Guru

Reviewed 28 October 2014 via mobile

Our company reserved this place for a 4 day-400 people convention coming from all around the world. Checking process was quick. Valet parking was good. Rooms were comfortable and clean. Baggage delivery to the room on checkin took a LOT. Breakfast and lunch were accommodated outdoors so we were literally melting while having breakfast and lunch. No other drinks offered...

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2Thank Pangelmar
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your taking the time to share your experience at The Gaylord Palms Resort & Convention Center and please accept my sincere apologies for not providing you with a quality visit. I do want you to know that it is never our intent to neither disappoint our guests, nor provide anything less than the best in service and...

Tampa, Florida
Reviewed 27 October 2014

Overall we had a great stay. The Marriott elite check in was nice to avoid the line and the front desk was able to upgrade us to a very nice suite. The only minor complaint (minor b/c it is not really the fault of the hotel) was the pool was very crowded. The hotel was running a summer promotion and...

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1Thank FLTrav23
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed your stay and dinning at Sora Sushi Bar. We sincerely appreciate your loyalty to Marriott Hotels & Resorts and thank you for being a valued Marriott Rewards Member. We are sorry that you didn't get...

florida
Reviewed 27 October 2014

Gaylord Palms, besides having the funniest name in the hotel industry, is also one of the coolest hotels in the area, in a kitschy kind of way. The property is huge and everything is spotless and kept pristine. The atrium area is fun and very "Orlando," it's pretty much like walking through Rainforest Cafe minus some (not all) of the...

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3Thank sgm1818
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to provide feedback on your recent stay. We are happy to know you enjoyed dinning at Villa De Flora. We are constantly monitoring current offerings and practices in the surrounding area to make sure our pricing structure is in alignment with comparable hotels in the market. We have found that our resort fee allows...

Fort Lauderdale, Florida
Reviewed 27 October 2014

If you are a fan of small hotels this is not your place. The Gaylord Palms (as is the Gaylord National where I have stayed several times before) is really big. But within its size is actually a really good, reasonably priced hotel. My check in was well organized and when I inquired about where my meeting room was (confession...

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Helpful?
Thank cwtaylor1
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you so much for your kind words. It sounds like you definitely got to explore our Resort through your company's scavenger hunt! We hope you had a great time discovering our property! We're glad you enjoyed your dining experience at Old Hickory and Wreckers. Thank you again for the great review. We hope to see you again soon! -Linda...

Advance
Reviewed 26 October 2014 via mobile

This property is is amazing shape considering the masses of children that come through. It is reminiscent of a Vegas hotel-opulent & and lush. The host staff at Sunset Sam's went out of their way to accommodate our 3 year-old son's request to sit in the boat. One pet peeve-the smoke-free environment should extend to the entryways. It's disagreeable enough...

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Thank tesswms21
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Please accept our sincerest thanks for this amazing review! We are grateful you selected Gaylord Palms for your family's stay. We empower our STARS (Gaylord-speak for employees) to WOW our guests, and are pleased they were able to grant your son's request to dine aboard the SS Gaylord at Sunset Sam's! Thank you for the feedback regarding the smoke-free areas;...

Miami Beach, Florida
Reviewed 26 October 2014 via mobile

For the price and the hype, I was expecting more but just like a previous reviewer said, it was just another hotel. The biggest dissapointment was the room. Ex: beds are not very comfortable & the pillows are just not full enough, the wall.was broken behind the wall, and the bath had nothing special. If you stay with an Atrium...

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2Thank disteny11
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your taking the time to share your experience at The Gaylord Palms Resort & Convention Center and please accept my sincere apologies for not providing you with a quality visit. I do want you to know that it is never our intent to neither disappoint our guests, nor provide anything less than the best in service and...

Winter Park, Florida
Reviewed 24 October 2014

I was invited to stay with a friend at the Gaylord Palms for the Tom Joyner Morning Show Family Reunion 2013. The hotel grounds and all public areas are picturesque, but the resort is so large it is not a good choice if you desire to sight see or visit attractions. If you are doing everything onsite, it is a...

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Thank UmmKhaleelwaKharee
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your comments; we are constantly looking at our offerings for all our guests both guests visiting as part of groups or Guests here on leisure. We also are working to ensure that we provide the best possible experiences for value for our guests. Emilio S. Guests Services Guru

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Sea World and Universal Orlando, the 1,406-room Gaylord Palms Resort is the ideal destination for leisure and business travelers alike. This spectacular resort features 4.5 Acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Family Fun Water Park, featuring a multi-level water playground and four water slides; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite ... more   less 

Additional Information about Gaylord Palms Resort & Convention Center

Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746-4414
Region: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Price Range: RM908 - RM1,816 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1416
Reservation Options:
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Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort & Convention Center Kissimmee, Florida
Hotel Style:
#3 Spa Hotel in Kissimmee
#3 Business Hotel in Kissimmee
#4 Luxury Hotel in Kissimmee
#5 Romantic Hotel in Kissimmee
#8 Top resorts Hotel in Kissimmee
#12 Family Hotel in Kissimmee
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Questions & Answers

Here's what travellers have asked, with answers from Gaylord Palms Resort & Convention Center staff and other travellers.
58 questions
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Questions? Get answers from Gaylord Palms Resort & Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“atrium view”
 of 5 bubbles ToastOnTheTown, 14 Mar 2017 | Read review
“Choose an atrium room near the waterfalls.”
 of 5 bubbles Molly7300, 13 Mar 2017 | Read review
“Ask to be near the pool area if you have kids.”
 of 5 bubbles Y7695LKjimc, 9 Mar 2017 | Read review
“higher the better and definitely a court yard view”
 of 5 bubbles rosao5, 7 Mar 2017 | Read review
“Higher Floor with Balcony so you can have a great view of the top of the Atrium”
 of 5 bubbles disneyrunner_13, 1 Mar 2017 | Read review
5 of 5