Arrival 3-18-16 Sring Break Week and very busy!!!!! upon arrival: staff was spectacular and very friendly. sadly, the room was not what we expected and we called to let the Enrique know, He said he would give us a free upgrade as soon as he could. Probably wouldn't be until Sunday though. We checked in on Friday night. Room was ok, not updated, not very clean (we kind of expected that since it was cheap), what I didn't expect is, the UNCLEANED bathroom. I think that the maids just came in a made beds before we got there. but the sheets were cleaned. we only had 2 clean towels for 5 people. called and got more not problem. Okay, back to the bathroom, It was sooooo bad I couldn't take pictures. I was grossed out. We went to the store and got cleaning supplies and scrubbed it ourselves. I never told anyone about it either (probably should have), but I clean better anyway. urine dried all on and around the toilet, pubic hairs all over the floor, tub NOT cleaned!!!!! basically, I got rubber gloves and scrubbed from the ceiling down....NOT JOKING! we all kept our shoes and socks on in the rooms because the one time we didn't our feet were black! Sat afternoon, we noticed our toilet wasn't flushing right, we let the day staff know, but no one showed up to fix it...at 10pm (after several calls to some lady at the desk) I went down to get a plunger myself (we spent most of the day out of the room anyway), No plunger available. My mom stayed with us this night (another reason I didn't take pics, she would have freaked), we were planning disney world the next morning leaving at 7:30am. While we waited for a plunger and 3 more towels, mom and I went to the pool area, which was closed but they said they would open it just for us (and I thought that was nice), sadly, we had to leave early because the hot tubs heater must have went out because the water was cold. We were shivering and hoping for a hot shower, and clean towels. There were NONE left at the pool area so we shivered all the way back to our room only to find that all the clean towls were now on the floor sopping up the over flowed toilet!!!!! My husband and 3 kids were in bed sleeping, it's now 11:30pm. On my way down to the office (im done trying to call when only women are working....the men are amazing, the women, were kind of rude the whole time and impatient about everything!!!!), I noticed a lady standing at her door, she said her husband just went to the office to get someone because this is the 3rd key they have tried to get into the room. I waited until the lady showed up....I told her our issue, and she said she could upgrade us and switch us to a new room, right then!!! SERIOUS????? I have 3 kid sleeping in there and we are already unpacked? She said she had no one to fix the toilet and this was all she could do. So I woke up my husband at midnight, packed everything and hauled ALLLLLLLLL of the Blankets, sheets and pillows over to the new room. Thank God there was a guy that answered when I called to tell them what we had done. He was great about it and so apologetic about everything!!! 1:30 am we are settled in a clean room, with a balcony, over looking the pool. Now I'm happy! We stayed for a few more nights and besies the shortage in towels (we just reused), had NO problems!!!!! I would stay again, just not during such a busy season!!!! Although, it might be nice to not have to clean my own room next time. Maybe it would be worth the extra money for something better.…